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April 2024 by John Verhage
Cube smart is a nice climate controlled 24 hour access facility.
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April 2024 by Everett Stewart
The manager is very nice and helpful!
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March 2024 by HSV Expo
Absolutely a wonderful experience everytime I need a uhaul. Teresa was exceptionally helpful on my last visit.
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January 2024 by Robert Hartleben
I was pleasantly surprised by the service and courtesy that the staff provided. From walking in the front door to getting a storage unit and unloading my truck to walking out. It was easy peasy!!
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December 2023 by Bobby Bonham
Teresa made selecting and setting up a storage unit a great experience. Facility is spotless and well run.
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December 2023 by Rosie Baum
It was very easy to rent the unit online. The unit is easy to access, very clean and secure. Highly recommend!
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November 2023 by carcie granstaff
They had the spot I needed to park my large truck. The staff was friendly and helpful.
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November 2023 by Sharon Corbin
Went in on 30 Oct and spoke to Allison on South Parkway in Huntsville, AL. reserved a unit for my daughter. She wouldn't let me pay in advance, so needed to go back in for a start date of 01 Nov. On 31 Oct I got a call from cube smart from a woman asking me if I knee if the guy's wanted the unit. Guy's? I told her this is for my daughter. She said she thiught it was for a business. No. 01 Nov comes and I decide I will go online to pay instead. Had difficulty, after creating an account, to log in with the site telling me I was inserting incorrect information, which was not the case. Phoned Allison to my plight and she gave me a phone number to call for help. I did so and had to leave a message. Approximately an hour later I got a call from cube smart from a woman saying she was going to help me with the website problem...it was Allison. When I told her I'd already spoken to her and she directed me elsewhere we were both perplexed. She told me to give her my credit card number, so I did. Yay, because I needed this taken care of, so done? Apparently not, because I got another phone call from her the next day asking me if I wanted the cube and if so, I needed to make a payment. I told her I thought I had because why else did I giver her the credit card number. She said to help me with the online account. News to me because I CAN'T LOG IN. She asked me if i could just come in, but i couldn't because I wasn't well and she asked me to send someone else in. I got flustered and hung up. Called the toll free number to get some help and during the process found that I could make the payment over the phone, so I tried that. It didn't recognize the account number Allison had given me, so I spoke to someone else. After conversation he told me a district manager would call me the next day. I never got that call. This process, all prior to getting the cube, was ridiculous. I finally sent my boyfriend in on 08 Nov to make a payment because I need that space. If there were other options Southside, however, I would have jumped on it. The phone menu starts by saying Cube Smart got the best in business and customer service award. I'd certainly like to know who was on the other end for votes on that one.
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October 2023 by Virginia K Eckenrode
Teresa is a patient listener to a client's situation & comes up w/ possible solutions. She's also knowledgeable about CubeSmart and careful. I appreciated working with her.
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October 2023 by Cam Stihel
I had an unsatisfactory experience at this storage facility. There were a significant number of bugs in my storage unit, which was concerning. Additionally, I faced an unexpected overcharge for the UHaul due to a misunderstanding. I followed the instructions given to me to drop the keys in the drop box, only to later discover I was charged an extra $50 for another day. It would have been helpful if the staff had taken 10 steps outside to see the returned truck before applying the additional charge. Moreover, the lack of surveillance for their UHauls means there's no way to verify returns, which can be problematic for customers.
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September 2023 by Diana Wanner
Do not use these people, do not give them your credit card to rent a U-Haul I take the paper in when I take the U-Haul back I asked if they want to come out and check the gas and everything that I put back in it they're too lazy to get up off their butts and come out and do it they tell me everything is fine and charged me $50 more on my credit card so to go 20 miles cost methey are unreal over.
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September 2023 by Keith Heidecker
Kinda stumbled on this place and felt welcomed right from the start. The tour of the facility was nice and very clean. Easy set up process.
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September 2023 by Ed Gerike
Excellent service and super clean place , they make sure your satisfied 100%
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August 2023 by Amy Lowery
Easy online booking, everything is spelled out for you, no surprise fees and they are located in a prime location!
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July 2023 by Robin Stockman
Great customer service clean facility
