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March 2024 by Gabby Battle
If I could rate them 0 starts I would. Customer service is horrible. I was on hold for over 15 mins to get hung up on after they picked up. Called again because I thought it was a mistake but they hung up again while I was taking. I heard the phone hang up.
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March 2024 by Stephen Kerndl
Do not take your animals here. The wellness plan isn't worth it. They charge more than emergency vet prices and then give you a "discount". Even the workers don't use this place. They have WAY too many patients and not enough doctors. This is the fault of the corporation, but the vets don't get off the hook either. It's ran like an assembly line and they do not spend time with your animal if there are issues. They will let your animal sit in the back for 8+ hours and decide to let them come home all because it's "late in the day" and the Dr wants to leave. Their negligence has killed pets. Take your fur babies elsewhere
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December 2023 by Kathy Drexler
My little boxer girl ripped her dew claw on Saturday. Our regular vet was out of town. I called 3 other vets nearby and no one would help her! She was in pain, bleeding and very dramatic! I couldn't stand the thought of her being like that until Tuesday because of holiday closings. Banfield said bring her in we'll see if we can help. They were amazing, took her pitiful self right in. An hour later she was fixed,bandaged and had 2 meds to take home. Excellent service , compassionate ,kind and efficient! Highly recommend.
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October 2023 by Kim Worley
Always friendly and helpful. There wellness plan is wonderful
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August 2023 by Karen Christmas
I love Banfield Pet Hospital! I have taken my granddog, Nilla, to the Jones Valley location twice while dog sitting. Last year for an emergency when she had a skin infection, and this year for her comprehensive exam. The staff is amazing and super friendly. They are wonderful with Nilla, and very thorough. The vet provides a report of everything done during the visit.I highly recommend this Hospital and get the wellness plan for your pet. It is well worth it !
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July 2023 by T Lopez
I've been taking my pittie here for almost 8 yrs. The prices are high. I've seen a staff turnover every year except for a few employees. The one that's been working desk for about yr or a little over isn't friendly. As a matter of fact, she looks quite miserable and hateful. In the last few months, she's has not been as verbally aggressive, but she could be better towards loyal customers. The trio pill for my dog has doubled in price this year. It wouldn't be so bad if I didn't dred getting the attitude when I pick up my fur baby's meds.
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June 2023 by Barbara Countryman
Took my puppy to Banfield in Jones Valley for the first time today. I was very pleased with how he was treated. He received all his first shots and a nail trim. He never acted nervous or scared. I will be using Banfield as his vet from now on.
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May 2023 by Andrew Parker
We have been taking our two dogs to Banfield since the day we adopted them, and they have always treated us and our pets wonderfully. Our dogs aren't even nervous at the vet. Our dogs could just be strange, though.
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February 2023 by Sean Davis
Very friendly, sometimes takes a while to get things done but they do treat my dog very well and would recommend to anyone in need
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January 2023 by Karen Mueller
Took our newly re-homed senior Schnauzer for initial visit and checkup. Everyone was so nice and caring. Never did Hollywood feel anxious or upset. The veterinarian was very personable, patient, answered all my questions and was very thorough. This is one busy little place so be prepared for an extended time there even with an appt. Everyone gets the same thorough treatment. Would recommend.
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December 2022 by Daniel Sim
They take terrific care of our girl! We love the Huntsville - University Drive location best. They know our pup!
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December 2022 by Shawna Bonilla
The staff at this banfield genuinely treat you and your pet as family. I have been so thankful for the service and care over the years at this location through normal check up, sickness, and sadly putting a furbaby to rest. Thank you for the car you all have given my pets over the years!
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November 2022 by dude man
I have a little concern when molly (pom.) Went get comprehensive exam and teeth cleaning appointment oct 20. They explained they could only do exam on arrival at appointment time . Two weeks later they called to do teeth cleaning Molly came home with several teeth removed two inches of fur shaved off her left leg for iv. The monthly subscriptions for check ups and teeth cleaning ended in surgery with big cost ! Molly needed her back teeth eat . I guess will see if she hold on to normal her weight 8 lbs only time will tell .Not very happy say least !
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November 2022 by Pedro Acosta
The monthly pet plan, I was told is no contract but it is in fact a 6-12 month obligation. I now have my credit impacted because I stopped using their service. I am disgusted with this behavior. I will never use your services again. Anyone reading this should avoid their monthly plan. It's a scam and you'll be obligated by contract apparently to pay for 6 months to a year
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October 2022 by Canine Justice
This rating is only for their customer service, my dog was not seen here.The desk was empty for far too long. However, when someone showed up, she was very polite and friendly. She did a good job overall.
