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March 2024 by The Bartlett Home Team
If you need custom and beautiful furniture, you have found your place! You can basically build furniture from the ground up practically and it is amazing! Highly recommended!
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December 2023 by Janet Dobbs
Amber Brandenburg was very helpful and a pleasure to do business with. Would definitely refer her to my friends and when needing more home furnishings will be back. Can't wait to receive my tables.Thanks,Janet Dobbs
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December 2023 by Megan Nix
In December of 2020, my husband and I bought a beautiful “stain resistant” super high quality couch from this store. Customer service was flawless, everyone was so friendly, we got the couch and loved it, but one of the sections came a little ripped. We called customer service and we’re in touch with them for literally almost a year, and long story short they never replaced it, as they said they would. We were also virtually guaranteed this couch was stain resistant and a wipe clean type of thing. Let me tell you, it is not. It stains, it gets dingy, it pills, and the worst part is there is virtually no way to clean it since any liquid stains it worse. I was on the phone multiple times with customer service getting all the recommendations they had for cleaning, and all of them included liquid. I ended my final call with a very kind store employee and we both agreed that neither of us could figure out how I’m actually supposed to get stains out of this couch without using liquid. I spent hundreds on “dry cleaning” products, and after 3 years I have given up trying to make it look clean. I have just started to clean it with liquid and attempt to hide the water stains with throw blankets and pillows. We spent a LOT of money on this couch and while the customer service at first was a 10/10, I would highly recommend getting something cheaper that you can actually clean. I’m very frustrated and disappointed. We are unable to afford to get a new couch or we would.
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December 2023 by John Dunst
Jacob was very knowledgeable and extremely patient as we tried to decide on fabrics and designs. We love our Bassett furniture we have now and what we’ve had in the past. Will continue to be a loyal customer
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December 2023 by Ashley DeHaye
Amber was incredibly helpful and answered all of our questions. She was very patient as we took our time. We are waiting for our new couch to be delivered and couldn’t be more excited!
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August 2023 by Brenda Barnes
I started my sofa pursuit with a different sales agent who unfortunately became ill during the final days of a sale. Amber navigated through this situation showing allegiance to her work colleague yet meeting my needs in a very narrow window of the sale. Her design knowledge helped me fine tune my decisions. She was helpful, courteous, and knowledgeable
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July 2023 by Mary Brazelton
Amber was wonderful!! She was very helpful in answering all of our questions. She made excellent recommendations on style and colors. The overall experience was great. I will call on Amber again with my furniture design needs!!
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June 2023 by Cynthia Geis
Very good experience! Amber was knowledgeable about the different styles and options and very patient in helping us make our final selections.
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May 2023 by Katherine Williams
We ordered a kitchen table set from here about a year and a half ago (solid wood table with 4 custom chairs). A few months after delivery, I noticed scratches on the tabletop. Since we were within the initial year, I contacted them about it. They provided us with a replacement tabletop. We again noticed the same issues with the replacement. The scratches that appeared were even worse than the original. I again contacted them. I was told the issue was my home's humidity levels. I asked about getting an additional sealant or some type of treatment to prevent this from happening. This kitchen set was expensive! They did provide another replacement and we are sadly seeing the same issues again. It is a beautiful table but it apparently is not built for Alabama. We do not recommend purchasing furniture from here.
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March 2023 by Brandy Jennings
Karen is such an intentional and caring individual! She had so much patience with my husband and I as we picked out a living room couch. She was a great listener and made us feel understood. It would be a delight to come back to Bassett in the future!
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March 2023 by Jennifer Perkinson
Jacob was wonderfully patient and professional as we made our furniture decisions. We were so happy to have been able to work with him!
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March 2023 by Jill Griffin
I had a great experience working with Jacob! He is very knowledgeable about the product and answers questions quickly. He was great at following up with me. Would work with him again!
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March 2023 by Kay Gonzales
Amber was very helpful with suggestions but certainly not high pressure. She devoted a lot of time to make sure we got exactly what we wanted. Thank you, Amber.
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December 2022 by Floyd
My first question is WHY SHOP HERE WHEN THERES A ROOMS TO GO and HAVERTY'S IN TOWN?Went to Bassett and wasn't even greeted and it was a slow weekday. Seemed all the associates were talking in the back. So I decided to browse some and the prices were astronomical. I'm very familiar with furniture prices and they seemed ridiculous. I'll never go back to this store. Such rude sales people and extremely high prices. Rooms to Go has quality furniture at affordable prices, as does Haverty's.Do yourself a favor and before you make a purchase here, visit Rooms to Go or Haverty's and compare not only prices and quality, but customer service. You've been warned. I'm wondering how much the owner is paying for his friends and relatives to give these 5 star reviews. Very unethical. .
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December 2022 by Payton Sittason
Jacob did an awesome job helping us select a sectional. Would highly recommend him and Bassett for furniture needs.
