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November 2023 by Leandra Ward
While your employees seemed nice as we walked up to your door your mannequins were shooting birds for the customers to come into. We have kids and to be honest they are the ones that noticed and mentioned something. My husband said I will fix it and went in and changed them. Probably won't see me again. Not something cute to come up to a business to.
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November 2023 by Tyler
Visited the Huntsville location to pick up a few things for my bike. Brittany was very patient with me while I looked around and answered every single question in a way that sounded like she genuinely wanted to help as opposed to strictly trying to sell me. It’s nearly impossible to find service like that anymore and I can assure you I will spending the extra money to visit cycle gear instead of the shops closer to my house all because of the service Brittany provided. Thank you for a wonderful experience and thank you cycle gear for the obvious commitment to customer satisfaction you’ve instilled into your team. I will never shop another bike store again strictly because of Brittany’s amazing customer service. Thank you for the patience and willingness to help Brittany!!
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November 2023 by Carl Broset
The ladies working in the store were very helpful. We went in there searching for small luggage bags for the motorcycle. There was a good selection to choose from so we were successful in finding the right ones for a good fit matching our luggage racks. The prices were reasonable too.
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November 2023 by Chase Ware
I wish I could remember the name of the girl who help me but super nice and very helpful. We came from an hour away to buy a stacyc and she reserved it for us so we didn’t have to worry because it was the last one left. Will definitely be back!
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November 2023 by CrazyWhiteBoy 01
If I could give more stars I would. Awesome customer service! The dude that was working at the time when I came in was very helpful. He helped me pick out the perfect helmet and a Bluetooth headset! Great job. Keep up the good work!!
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November 2023 by Rich Perkins
Staff is super! They've always been attentive and helpful. Nonetheless, I have tried and failed to spend my money there on several occasions due to low stock levels on common items. They didn't have my size in boots or heated gloves, and they were out of brake fluid and fork oil!
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November 2023 by Paul Cantrell
I bought a Sedici brand all weather rain proof jacket and pants. I checked it out online first and was impressed with the very positive reviews. Cycle Gear’s website indicated it was in stock at the Huntsville store in several sizes. I went and tried them on and found the sizes that work best for me. The price is hard to beat for a jacket with these features. Staff was helpful and fixed me up with the right size back protector to fit. I’m happy.
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November 2023 by Bernard CARTER SR.
I was looking to order a new helmet and the customer service I received was awesome. They answered my questions and was very patient. Order my helmet and it came in two days later. I took my old helmet and they transferred my Sena flawlessly. Thanks Cycle Gear for your support and great service!
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October 2023 by Jason Alley
I recently bought a motorcycle after not having one for about 14 years. Needless to say my gear supply needed to be refreshed. My local store had everything I needed at a great value. I joined the RPM club as well, which I highly recommend. The employees have also been very helpful when I visit. I forgot what that community is like. Loving being back in it.
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September 2023 by Jose
Excellent product and services! Chad , the local Huntsville store representative went out of his way to help me with my motorcycle tire purchase. He also mounted and balanced and took great care of the installation! Highly recommended!!! Thank you Chad and Cycle Gear for your excellent service and customer care. Jose
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September 2023 by Shane Koehn
Got my tires balanced here and got it put on my bike and a hood shake was there.. my wheels rolled straight.. so… use this as you will.. but to the employees just and encouragement make sure your job is well done. Cheers
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September 2023 by Thomas Vernor
Britney was the perfect help and was super knowledgeable about the technical features of quiet helmets, which I purchased, and with protective clothing & gloves. You have an excellent employee with her. I have also had other very good experiences in the past in your Huntsville store with other sales people.
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September 2023 by chris hershey
Disappointment abounds. Limited selection and policy changes made it an underwhelming experience. One style of fingerless gloves, limited selection of half helmets, and no more MSF rider coach discount in store.EDITThe store manager reached out to us today and explained that there was a misunderstanding by his staff regarding the MSF Rider Coach Discount. He invited us to return and they would do their best to accommodate us. Even though we would have preferred to support a local business that day, we chose to conduct business on line in an effort to move ahead. I appreciate his gesture and will return.
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September 2023 by Dewayne Sloan
The lady that was work this past Sunday (8-26-2023) was awesome. The only problem I have is my saddle I bought was the display and did not co.e with all the straps. I'm sure they would make it right by I haven't had time to stop back bye.
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August 2023 by Steven Cannon
I went here after a terrible experience at the Harley dealership in Madison. Chad is a very expert certified bike guy and took so time with me and went out and looked at my bike. He made sure I was getting the correct parts for my bike. Never tried to push anything on me . I had a great experience with them and I will return.
