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January 2024 by Frank Mitchell
Great job changing my oil, very fast.
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November 2023 by chuck ford
Organized and well managed! Highly recommend.
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September 2023 by Deshawnna Covington
I scheduled an appointment online in advance for Friday at 7am. I got there at 7. There was two men in the garage and the door was locked. They seen me standing there and didn't come to the door for about another 5-10 minutes. On their door they have updated hours posted so I can't understand why they confirmed an appointment for 7 if they no longer in fact open at 7. I was told I would be called about the repairs needed on my vehicle and that I could also come Sunday to pick it up. I received no calls and they were closed Sunday. I arrived Monday at 7. An employee arrived about 7:30 walked past me sitting on the side walk, went in and locked the door. I don't know if he just didn't care for me personally. But this is by far the WORST service I have received and it was from the same gentleman. I set outside on the sidewalk for about an hour.
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July 2023 by Curtis Haygood
Guys were very friendly and got me in and out even being short staffed. I really appreciate the effort and professionalism shown during my visit.
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April 2023 by robert jelks
Service was well and quick. Total professionalism. I recommend Firestone on Bob Wallace to everyone.
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March 2023 by Ma'aT ThaRainbowGoddess
Excellent customer service from Mr. Al Green! Car is running great now & I will continue to have my car serviced by Firestone!
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March 2023 by Steven LaiHing
Best deal for lifetime alignment. I trust this location with my Lexus.
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February 2023 by Jonathan Martin
Very great staff.Clean place and organized.Sister -in-law had a 2hr wait and was 45min in the end.They carry the big SUV tires and the only ones that had them in stock.Thank you for getting us out of a bind.
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January 2023 by Corey Holder
Rude, unorganized front counter rep. Understand short staff, but it doesn't hurt to smile and be nice! If you don't like the job your working, then QUIT! So far so good on the work, only good thing i have to say for this place. Only reason they got 2 star. We will not be back! Plenty of tire shops/ firestones in town!Service: Tires
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October 2022 by Patti Robinson
Ryan Weaver was so nice to fit us in as we are from texas & in alabama for a funeral needed our tires checked out John that did the work on car was helpful & did a great job to get us home safe Thank you for your help & for working hard to keep us all on safe tires!Service: Tires
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September 2022 by Shana Elyse
I’m only giving two stars for the fact that my tire mounting was done. I didn’t have an appointment, so I knew that it would be a bit for my car to get taken care of and I was understanding of that. But I dropped my car off at noon and didn’t get called to say it was finished until 5:25. They didn’t get my car back to be looked at until 4:30. That still isn’t my chief complaint. When I went to pick up I got there literally five minutes after they called. When I pulled up all the workers were in the garage area and they actively saw me walk into the building from where they were. I got to the desk and waited fifteen minutes for someone to even just walk to the desk to service me. I watched them walk by the door multiple times and see me. The guy working the desk rolled his eyes at me when I was trying to make small talk and according to my husband was giving him looks when we came in earlier to drop my vehicle off. Not my most favorable experience. And I will be taking my business to another Firestone that isn’t this one.
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September 2022 by Kevin Huckaby
The only place in Huntsville that had the size tires I needed on a Saturday. So thankful they had them and were able to work until they finished them that day!
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May 2022 by Pat “P-Boi” Craan
Hands down the worst place ever to get asimple oil change. I get off work at 3:30 I drive straight to firestone and get there at 4pm. They don't close till 7pm. Why is there always an excuse about we're short in staff. There were hardly no cars there. 3 hours till they close. Why can't I get a simple oil change. They're always short on staff and always give an excuse. They been short on staff for 3 years.You can bring your car there at 8am. You can't never wait in the store to get your car back. Always have to call someone to pick you up because your car won't be ready to be picked up till 4 or 5 pm. Something needs to be done. I use to live the place but with this new staff they have now, it's just plain ridiculous. Someone needs to do something bout this store.
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February 2022 by Owen Funkhouser
Hands down, this is the best Firestone service center in Huntsville. If you have to do any type of suspension work, I highly recommend Daryl as your technician. Also kudos to Eric for providing sound advice and honesty in recommendations for maintenance and aftermarket repairs.
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January 2022 by Michelle Cunningham
My tire pressure qas low and they topped me off!!!! The staff was friendly and helpful!
