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February 2024 by Anjana dhakal khanal
Great service and nice employees
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January 2024 by Luke Scharper
Originally scheduled for Thursday moved me to Saturday then they put the wrong oil in and charged me double what I was expecting. I strongly recommend not going hereEdit: I am still upset, but I appreciate you all responding. I had originally scheduled online for Wednesday, then got a phone call asking to move it to Thursday (that's understandable) then I got a choppy phonecall and the appointment was moved to Saturday. Less convenient but I get it. When I went in, I was told the brake check and oil change would take hours. Not ideal, but I found someone to pick me up. They finished a few minutes before closing. I managed to get back there in time. I went to pay and showed my oil change coupon for 30 dollars. It was at this point I was informed I had been given a synthetic oil change for over double the price. I had not asked for that. My car is old as sin, the oil in there is now an appreciable percentage of the cars value. Apparently the assistant had assumed the oil change based on a mileage I had given her. In her defense I did give her a mileage, but it was one I just made up. She had asked, I told her I didnt know and she said I couldn't get an oil change unless I told her a number. I couldn't remember I had pulled down the sticker that said when to get my next change on Wednesday and forgot. My exact words were - "I don't know, just put something, 5000 miles?" I was not pleased to find I had paid over double what I expected for an ordeal that took hours and multiple appointments for an oil change.
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January 2024 by Valerie Corder
Awesome customer service. Alan and Ray Broadway provided excellent customer service from start to finish.
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December 2023 by Janet Lynn
Excellent service and thorough analysis. Great price. I'm a long-time customer.
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November 2023 by Erika Doxtator
The best service I have received from a shop in a long time. Will definitely make this my go to for my future automotive needs!!! Got me in and out in a very timely manner! Communication was the best I have ever had in a long time! Came in for an inspection for a clanking sound on the front of my car... After the inspection I was informed that my axels were making the sound. The employees were patient as they explained the problem and the services needed. Helped me out on pricing as well. I will always recommend this location. Great Job guys!!! Keep up the good work!!!
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November 2023 by Heather Albright
I had a fantastic experience here! I came in for an oil change and for a brake check. The whole crew was a joy to talk to, and got me in the shop in a flash. I remember one girl there, Jacquelyn, was a huge ray of sunshine when she popped into the lobby for a moment. In the end, I got a full brake job and the oil, and my car runs like butter again. So smooth! Definitely making this my regular place for all of my auto needs.
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September 2023 by Heather Kirkland
When I arrived for my 10:00 appointment, I was informed that my tires were not there from Simple Tire. After 45 minutes of back & forth with Simple Tire, my tires were at Firestone the whole time. There was no apology or concern for the mix up. Firestone employees simply blamed the other company. After the missing tires were found, I called at 12:30 to check the status of my car…my car had not been started and the technician was at lunch. My car was finally finished at 2:00. This caused to be late for work. There were never apologies or concerns over any of it!! I WILL NEVER USE FIRESTONE AGAIN!!!!Service: Tires
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September 2023 by J L
Kayla and Brian always go above & beyond! Transparent pricing, 5 Star customer service, and trust worthy!
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September 2023 by Michael Adams
Can't thank them enough. Alan was the best. He helped get my business by working with me but that wasn't the best part. I can say this shop can guarantee their work and that is a good feeling. Thank you Firestone team on Weatherly!Services: Tires
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September 2023 by Sandra Kincaid
Every time I have had an issue with my vehicle, I have had excellent customer service! They email all estimates and receipts, are there to answer questions and are not pushy about promoting their products... highly recommend!Services: Tires
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September 2023 by bryson holmes
Excellent customer service. Kayla and Jaquelyn went above and beyond with their services. Would recommend this place for all your automotive needs. Thanks!Service: Tires
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September 2023 by Brandy Luckhart
Work wise on my truck was great, they lack of communication and estimated time of wait was a bit ridiculous.I was told the time rotation would take up to an hour- I was there for 3 hours.I was not a walk-in, I had an appointment.
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June 2023 by Barry Nunn
Have to change my rating..... made an appt . On the 20th to bring my truck in on the 23rd for extensive work, with the understanding that my truck would be finished by the 28th, the day I was scheduled to return from vacation. Called on the 28th halfway home and they hadn't even started on my truck! When you lose trust in those that have earned it, it is hard to continue to do business with them. I picked my truck up the following day, in the same condition I brought it to them on the 23rd. 10-100 rule applies here.
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June 2023 by Becky L.
Brought car to them that would not start. They replaced the starter but car still not start. Could not figure out why but called us to come get and pay for anyway. Towed it to another garage and he figured it out right away. Will not take here again unless just maybe to buy tires. They must not an experienced staff anymore. Not the first time they've missed something
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April 2023 by Larry D.
Website says they recycle oil, I called up there to see where to bring the oil, I have a diesel truck and a couple other cars so I recycle about 10 gallons at a time which isn't much, the guy on the phone acted like I was bringing a 55 gallon drum, wanted me to bring 2 gallons at a time which is totally useless, thanks but no thanks.
