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April 2024 by Olivia Busk
Very positive experience! I brought a dress in that has elaborate ruffles all down the dress. Initially Mrs. Fong wasn’t sure about it but after a conversation with her she agreed to give it a go because I’ve done tailoring myself and understand the demands of the task. Tailoring is hard and skilled work. When going in for tailoring understand that some alterations are going to be too much or expensive. Overall, with that in mind this place is a honest and professional. I highly recommend!
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March 2024 by Rose H
The young lady who pinned my items was very courteous and friendly. I needed them sooner than two weeks, and was willing to work with me on the time. The work was great and was ready when I needed them! I will definitely be returning!
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October 2023 by Tommy Bowden
Great work!
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October 2023 by Christy Eggleston
Everything I've had altered here turned out well.
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September 2023 by tutor tutor
Absolutely horrible customer service - went in trying to just get the straps of a dress adjusted. Ms. Fong suggested adding on another more difficult alteration to the dress which we did not need. We deliberated a short while - and meanwhile she moved us out from in front of the only mirror so a walk in could use it (we had a scheduled appointment). Ultimately we called her back because she had walked away from us and told her we just wanted the shoulder straps adjusted as we had initially planned. At this time she became agitated and began telling us very loudly in front of other customers that she could not adjust the shoulders as we would just be wasting our money and she refused to service us. She embarrassed us in front of other customers only because she wanted us to do the other alterations that were unneeded as well. I would not recommend her to anyone.
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August 2023 by Leigh Ann Marcum
I've used Fong's for over 15 years. The work is impeccable. I've had many different items altered and they are always to a high standard. The staff are very courteous and helpful. This is the only place I will use!Services: Custom tailoring
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May 2023 by Amanda Johnson
Fongs always takes care of our alterations. Never had an issue. Always makes our dresses fit beautifully.
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May 2023 by LordCaptainBamboo
They repaired the broken zipper on my favorite pants and I am very happy.
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April 2023 by Cynthia B.
I dropped a 24 month dress off to have the hem resent. I prepaid and was given a receipt with a 10 day date on it before I could pick it up. No problem, that's reasonable. The afternoon of that given date I hear the two ladies talking in the back that it's a pick up for today but hadn't even been started yet. As I said this is ridiculous I was screamed at by the employee that they were very busy and that only two of them work there. No apology, no kind words, nothing. As for the workmanship when it was ready was terrible. She didnt follow the hem line already in place and the hem was hiked up on one side. A child could have done better. I expected something for my inconvenience but nothing but anger from the two woman. Simple solution, next time I will pass by Fongs!
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April 2023 by Jessica
Friendly staff & they do good work. Totally worth the higher prices.
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October 2022 by Josh Forsman
Absolutely unacceptable customer service. My fiance scheduled a fitting on a Saturday. Saturday when her and her friend arrived the doors were locked with the lights off. She called and and left a voice mail after waiting for 22 mins.Calling on the following Tuesday to ask if they got her voice-mail and what happened...she was confronted with no answers except "we were here", "sometimes I don't answer the phone", "you shouldn't have scheduled on saturday".No attempts to rectify or schedule another appointment.Absolutely terrible customer service.
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May 2022 by Brandy Cothren
We went in for alterations for my daughters prom dress and the lady that help us was so nice and helpful. She was trying to work with my budget and went above and beyond what she had too. Made us both feel welcome and wanted as well, which is big because we both have bad social anxiety. Will definitely be using them again and will be passing along the recommendation.Service: Alterations
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March 2022 by Kit F.
Excellent, reliable service and care with our clothing. I bring alterations and dry cleaning to Fong's and have always had an excellent experience.
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February 2022 by Zackary Downing
Went in for a repair to replace the female end of a snap button on my favorite jacket. I was quickly dismissed by the lady at the front saying it was not possible to repair after showing her the jacket and button. After some quick 5 minute research on Google, I found out the repair was actually very easy and just required about $12 of parts and equipment and a hammer…
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October 2021 by Kathy Halsell
Fantastic workmanship, I am always satisfied with their alterations.
