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July 2023 by Tamara Westberry
Excellent customer service!! Took the chip out of my windshield very quickly. Thanks Ya'll!!Service: Auto windshield repair
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July 2023 by Mack Turner
These people know how to install glass, near 100 degrees weather and this worker came to do a job, no waste in his efforts
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July 2023 by Tamara
Excellent customer service!! Took the chip out of my windshield very quickly. Thanks Ya'll!!Service: Auto windshield repair
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June 2023 by Kelly Jo
Quick about getting window fixedWorked with me about location and time to get it fixed
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April 2023 by amanda wray
Scheduled an appointment. Received confirmation. Arrived for my appointment (after rearrange my schedule) to find out my windshield was not in stock and I would need to reschedule. I asked if their technician could come to my job and pick up and drop of my car as I work close by, they could not accommodate that either. I will take my business elsewhere and would recommend you do the same. Communication is poor. Waste of time.
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February 2023 by Nina Drollinger
Overall, the communication was very poor. However, the technician did a great job and the windshield patch looks great.I called and requested a repair for a large chip in our windshield. The customer service representative stated that they could come as soon as the next day. I told her the next day would only work if it was before 2:00pm. She said that would be no problem, and a technician would call me the next day and let me know when they would be coming. Well… it gets to be 1:30pm, and I’ve heard nothing so I call them again. The gentlemen I spoke to was very sorry, and said he would look into the issue and someone would be calling me back right away.Now it’s 2:20pm and I’m about to leave my house for another appointment, and again I’ve heard nothing from them. Then I get a phone call from the technician that he is in my driveway. (We have a sign on our front door asking people not to knock or ring the door bell because of our dogs, and I really appreciated that he saw the sign and chose to call.)So now at this point:- they did not call me to say when they would be coming-ignored my requested timeline-not call me back like they said they would-and showed up without notice.The only reason I am giving three stars and not one is because of the technician - I believe his name was James. He was polite, professional, apologetic, and seemed nothing was communicated properly to him either and these issues were not his fault. He did the patch very quickly so I could still head out to my other appointment, and did a great job.
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September 2022 by Todd Wall
They changed my request to install OEM glass, to non-OEM glass without my consent. They also did not vacuum the broken glass from the interior of my truck.
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September 2022 by Pretty in Pink
Jaward, hope I spelled right, was professional and nice. He came right out to me and finished the job in a timely manner.Service: Auto windshield replacement
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June 2022 by Cassandra K.
Never bothered showing up to change my windshield, yet they wasted my entire day by assuring me they were on their way. The lazy technician Daniel had no intention of showing up and blamed it on the rain that had already ended after I told him it was smashed. I guess it was going to be too much work for him. Pick a company that will actually show up.
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June 2022 by Eugene Griffin
Fast friendly service dispite the occasional chaos!
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April 2022 by Ted Smith
I have been trying numerous times to contact someone from Glass America and all I get is music and no one every answers. I have spent many continuous minutes waiting with no results! Very frustrating when you are trying to do business locally and the customer doesn't answer the phone :(
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November 2021 by Erin McCulley
Unbelievable... they ordered the wrong glass twice, failed to even show up once, and took over 6 weeks to replace my windshield. At one point I was trying to reach them and they literally picked up the phone and hung it up. I couldn't believe it, so I tried a couple times and yep. That is what they were doing you. Mind you I never so much as complained during this whole experience. After they dodged my call, the next day a tech just showed up as though I had been scheduled. Someone clearly just dropped the ball and didn't want to deal with it.
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July 2021 by Michael B.
If I could rate a 0 I would. This has to be one of the worst experiences I've had with any company. What to expect: Lack of communication Unexpected delays due to "defective windshields" Techs that can't install windshields correctly A company that blames your for their failed repair If you have any sense, you will stay as far away from this company as possible
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June 2021 by Gracie Vela
I tried to use this company/business to get a window fixed on my vehicle. Not only was I lied to apart my part, I was also lied to about the person at the mechanic shop that was supposed to be there to fix it.According to them, they use the same company to transport parts to the different shops and that the drivers all have more or less the same route. So if someone could please answer me this question; how is it that you have the same driver, same truck, same route have EVERY PIECE of glass break on not 1 occasion, but on 5 trips in the same month? And how is it that that driver still works and has his license?Myself, and my husband were also told that a man by the name of Tony was the one that was in charge of my window, since he was not only the supervisor, but he was the man that works on windows. Well when we both called and asked for him, not only did he NOT WORK THERE, the shop has NEVER heard of him. Come to find out he was dating someone that works in that office, and apparently they broke up or were arguing and they wanted to get back at him by trying to blame for not only ALL the glass being broken on every order, but by falsifying his employment.When I did call back and tell them my questions and concerns, not only was I hung up on, but my number was blocked and so was my husband's. Now even if we call from our work's phone number once we say who we are or mention what vehicle we are talking about we get hung up on and when we call back we get a message that the number is no longer in service.I know this because I called just before posting this and when I mentioned my name and vehicle the line got disconnected somehow and when I called back the number a few minutes later I got that same disconnect message.DO NOT USE THIS COMPANY, unless you don't mind being lied to and having your insurance company lied to also.
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June 2021 by Maryse Buck
Glass America repaired a chip in my windshield.Quick appointment, Repaired it quickly. Chris, the Technician was very nice and Professional and explained everything to me.
