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October 2023 by Michael Price
This review is strictly for the cookies. All the people I have encountered that work there have been extremely friendly. The past 5 times I have purchased cookies, the results have been below par. The cookies fell apart and they did not taste good either. I usually purchase the BUY 5 GET 1 FREE deal and today I took two bites out of two different style cookies and threw them away due to how bad they tasted. I will choose to spend $15 elsewhere next time.
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August 2023 by Emily Cook
Workers are rude, she threw her hands up at me and had an attitude because I wasn’t done ordering. Get new employees all I hear is how rude the employees are.
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August 2023 by Emily Weinle
Workers are rude, she threw her hands up at me and had an attitude because I wasn’t done ordering. Get new employees all I hear is how rude the employees are.
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May 2023 by Shanna Young
I ordered a unicorn cake from the Bridge Street location online and was informed they did not have enough inventory to complete the project due to fulfilling orders for the Parkway Mall location while it was temporarily shut down. The GM contacted the Parkway Mall location and they were able to fulfill the order. The GM from Bridge Street location went above and beyond by going to the other location to pickup the cake and bring it to Bridge Street. I want to thank both locations for making everything an easy process!!! The cake was amazing and beautifully decorated!!!! Everything tasted amazing and everyone loved the cake!!! Thank you Great American Cookies!!!!!
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May 2023 by Maps go on the Wall
Went to them today to grab something for me and my wife while I was out. Went up to the counter and then one lady working there decided to focus on someone passing by (that was not a customer). The lady working there was more concerned with the necklace of the person passing by. After that the other lady there had to focus on the necklace to. I just walked off. Rude af.
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May 2023 by Phillip Greer
Very over priced. They charged $36 for the cookie cake and they didn't even finish it. I'd rather have gone somewhere else.
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March 2023 by Brent Beavers
My daughter's name was clearly typed on the online order form yet it was still misspelled on her birthday cake. Mistakes happen. My wife didn't notice upon pick up, yes her mistake. I call to ask how we can fix the problem. I speak to a young man who repeats my concern then a female voice from the background uttered that it is "approved upon pick up, that is why we show them to people, there is nothing we can do". I have no problem with the policy...I get it people try to scam businesses. I do have a problem with the lack of basic customer service skills and trying to be of help. We were willing to bring the cake back the next day to be fixed (as the party is not until 3/31/23), but we weren't given that chance. It was basically tough luck, you approved our mistake, so now it is your problem...that is how I took it. No effort whatsoever to find a solution. We weren't asking for a new cake, just basic customer service and compassion to remedy two honest mistakes by this worker (who misspelled the name) and my wife (who failed to notice upon pick up). The lack of any customer service will absolutely keep me or anyone who will listen to me from ever spending money here again.
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March 2023 by Rachel Hooker
I called yesterday because I was having issues with my order at a different location. They were so accommodating and had my cake ready on time today at a last minute notice. I got to chat with the GM and decorator while they finished up my cake, and they were both so nice! I will absolutely be using this location for all future orders!
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March 2023 by Cosmo Anderson
ordered 4 days in advance. Not ready, not decorated. no apologize or anything
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January 2023 by Amanda Champion
They did an awesome job on this cookie cake. I ordered way in advance, but it was ready on time and the order didn't get lost like at some of the local grocery store bakeries. I am incredibly happy with how the cookie cake turned out.
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December 2022 by Amanda Cooper
They did an awesome job on this cookie cake. I ordered way in advance, but it was ready on time and the order didn't get lost like at some of the local grocery store bakeries. I am incredibly happy with how the cookie cake turned out.
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December 2022 by Pretty Smilez
There is a reason behind this establishment's 2.4 review. The customer service sucks!!! Associates talking among themselves without acknowledging the customers. Please don't ask for help because, they will act like you are bothering them. One employee was talking about another employee having Covid at the register. Great American Cookies, please train your associates on efficient customer service skills. The associates at this location suck!
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August 2022 by Beth Q.
Have ordered several cookie cakes from here and always pleased with them. Friendly and prompt customer assistance.
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August 2022 by Tracy Scales
There is a reason behind this establishment's 2.4 review. The customer service sucks!!! Associates talking among themselves without acknowledging the customers. Please don't ask for help because, they will act like you are bothering them. One employee was talking about another employee having Covid at the register. Great American Cookies, please train your associates on efficient customer service skills. The associates at this location suck!
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May 2022 by Stompy Elephant
I work for a nearby business in the mall. I got some cookies, tipped, and went to the stand. Their employee, Dawn stuck her neck out and loudly said slamderois things about our service. She thought I was a customer. I let her know they employ me. I think it is beyond tacky to do this. I doubt she would want the same for her business. I am posting here instead of calling the store. We all do d*** things, but think!