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November 2023 by Dianne Ferrans
This is where I go for area rugs. Good prices huge selection and you take home big samples.
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September 2023 by John Wilkinson
Reasonable prices, very helpfully. We are pleased with outcome of our new floors. One thing to watch is some general contractors have their own tile guys. Make sure their tile guy is qualified and has experience. Out bathroom and kitchen tile had to be fixed several times.
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August 2023 by Mitzi Martin
I’ve purchased many area rugs, typically online from Wayfair, etc., & have usually been pleased. However, since moving to Huntsville 4 yrs ago, I have used 3 businesses for floor needs and highly recommend all for customer service & quality. My first 2 recommended James Carpets when they could not identify a high-style commercial carpet for 2 rugs for a newly-decorated eclectic multi-purpose room. Brooklin Knott was fabulous from the outset. She identified 5 plaid/patterned green-yellow-black choices, worked extensively with the vendor on shipping samples directly to me, & expediting ordering, shipment & delivery. I can’t say enough for her service or how beautiful the final product was.The cost was astonishingly low, 2 rugs + pads delivered—less than the one rug I was considering on-line AND in exact colors & sizes. I highly recommend Brooklin at James. I also highly recommend the 2 who sent me her way: Haley’s Flooring (rugs & porcelain tile—Jeff) & Huntsville Decorating (paint, carpet, hardwood—owner Terry Campbell). GREAT HUNTSVILLE choices!
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May 2023 by Hair Gypsy
We purchased carpet from here when we moved into our new home for 2 rooms, and after the experience the first time we decided to go with them again. This time we were doing 2 different rooms, so I went back. We had the install on May 8th, and encountered a problem in the small room. It looked to me like a seam 2 ft inside the door, I called Deidre and she sent the Lead Tech out to inspect. They determined it was a flaw and went back and checked the roll and the entire roll was compromised, so they ordered another roll and scheduled the redo for May 12th. Scarlet was the installation coordinator who handled both appointments. May I say this: " I HIGHLY recommend This business!!!" These people are on TOP of their game and the Customer Service goes above and beyond, so much so that Deidre even called me today (May 15th) to make sure that we were happy with the install. I am blown away with the professionalism of this business! If you need flooring, this needs to be your first stop in considering making a purchase. I am not an easy person to please, so when I take the time to review a business whether it is good or bad it's about a real experience. I have no connection to them other than a VERY HAPPY REPEAT CUSTOMER! Keep small local business in business, especially when you get the service WE received! Thank you to everyone at James Carpets for the wonderful experience, outstanding customer service, great price on a great product, and your professionalism on handling critical issues. BRAVO!!!!
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February 2023 by Morgan Knox
Brooklyn was extremely helpful and I she was very friendly. I WILL be back ! I was very satisfied
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October 2022 by Philip Duffy
Arrives before listed closing time to find the doors locked. Person inside did not come to the door.
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July 2022 by S Harris
When Valor Communities did not order the backsplash for my home, Scarlett was a huge help with picking out a tile and getting it ordered properly. Carlos and another guy installed it in one day and they did a beautiful job. Then a few months later when I had a water leak due to another Valor Communities oversight, Carlos and another guy had to completely tear out my shower floor/pan and the back wall of the shower. Carlos is actually the one who found the source of the leak (nail in a water pipe). Scarlett had the replacement tile ordered very quickly. Carlos and his coworker were promptly following up with me ready to install the new tile but I had to wait 3 days for Valor to get a piece of insulation. Carlos and his coworkers were very polite and hardworking and did a fantastic job at the repairs.
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July 2022 by Cosmo seer
I special ordered a piece of carpet. It took one week to come in as I was told. Had very good service.
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June 2022 by Derrick Weldon
The Company does terrible work. They have rude and disrespected people working with them. They cut tile incorrectly in my bathroom and sends guy just put grout in the place of replacing what they did wrong. They need to get better customer service and fix what they mess up...I will be reporting them to everyone I can ...
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October 2021 by George Bell
Excellent
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July 2021 by Mario Story
I recently moved into a new home where James carpet did my wood floors. I noticed a few bad spots in my flooring in the upstairs hallway and called them to get them repaired. They said they would come and repair them, but when the guy came the first time he mentioned he did not have the right equipment to fix the flooring. So I reschedule for another day, the appointment was made and they never showed. I called them again and they came to repair the work and I showed them some other spots that needed to be repaired. He said he would come back so I made an appointment and once again they never showed. Now by this time about 2 months have past by. I called them and now I"m having the hardest time speaking with Scarlett, she is apparantly busy with other customers. I am disappointed with James Carpet and trust me I will not be using them in the future! If I could put ZERO STARS I would.
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July 2021 by Guy O.
Outstanding customer service and worked with us on a good price. We dealt w Dedre and she was wonderful to work with. We picked out hardwood flooring at a great price and she provided great insight to the product. We will be laying the floor down soon, but I would definitely use their services again w/out hesitation!
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June 2021 by Claudia Rhen
Great sales! Cooperative!
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January 2021 by Matthew P
I have worked with TotalValueFlooring.com, the e-commerce site for James Carpets, for several years now. I first came across them with an internet search and was skeptical due to not knowing anything about them. After trying to find out a bit about them, I decided to give them a call. I ended up buying some LVP Coretec flooring from them and having it shipped to Ohio. I was very impressed how the owner of the company answered the phones and talked me through the process. He even talked me into ordering less material, as he felt my extra ordered was a bit excessive. I received the flooring as promised and was very happy with the transaction. I even called the company for some advice during my installation and they were very helpful. About a year later, I purchased more material for other parts of my house and had a similarly positive experience. Then, I moved to another house in another area. I reached out to Total Value Flooring and have continued to be impressed. I believe that the company would be excellent to deal with in case of problems, though I do not truly know. I have never had a problem that needed correcting, which is much more preferable of course! This is one of the few companies that I trust like this. I am very happy with the cost, the service, and the product. I happily recommend this company for flooring needs.
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January 2021 by Piper P.
I have used James Carpets on 2 occasions so far and I still have 3 more times I need to use them in the future. I have been extremely impressed with their selection, customer service, product, timeliness and installation. I cannot say enough good things about Sherry that works there and all of the people that work there as well. I am calling when they open back up from the weekend to order some more flooring again.
