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October 2023 by Anna Johnson
They provide quality work and good customer service every time they have work on my various cars. I recommend the South Huntsville location for sure!!Service: Painting
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October 2023 by Shonda Longwood
Joe Hudson south Parkway were great. They kept me informed about everything. Easy drop off and pickup.Service: Body & Trim
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September 2023 by z2lgtshadow
Had our lexus repaired at this collision center due to the insurance company only dealing with them. The workers were friendly but the work on the car was very sub pair and i wouldnt return to this collsion center again. Not only did they refuse to do extra work on the car so it blended better (which i said i would pay out of pocket for). They did a very non profesional job painting leaving dust under the paint and clear coat, not blending the side of the car good enough or used the wrong color. Looking at it you can tell its different. We also received the car dirty on the inside with white powder on the passenger seat and door and dust all over the car. They also broke the sunscreen mirror which even though isnt a major problem is rediculous and i dont even know how that possible.Services: Tires
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September 2023 by Robert Allison
After hitting a deer with our Nissan Murano our insurance company only deals with Joe Hudson so we were pretty much forced to go with this collision center . We dropped off the car so they could repair the frontend and they completed the work in the timeframe they had set.Upon receiving the car back we noticed that the hood wasn't aligned perfectly but we could deal with it, then noticed the front fender trim wasn't the same as the other 3 fenders..Upon contacting them over this issue it took quite a while to get the right part. No one had record of the part being ordered or if it was there. We finally drove up there and the part was on someone's desk so we had I took the part and installed it myself..A week later I decided to fill the windshield wiper tank full as I noticed it giving a warning that it was low..I then noticed it was going straight to the ground due to the bottom of the tank having a huge chunk missing from it.I once again had to call Joe Hudson and then took it back up there , showed this issue to one of their employees and he then said they would order a new one...that was around 5 months ago and we haven't heard anything since..There's a huge difference between a paint and body shop vs a collision center and I wouldn't call Joe Hudson a collision center.Updating Review based on Joe Hudson Response to Review :Considering that you guys are in fact calling yourselves a Collision Center and managed to take several pics of the damage when we initially brought the car in for the insurance estimate I see no need in submitting anything now for you to make things right..I have already ordered the part and put it on myself now. As a collision center it should have been your job to get it right the first time - not making 4 trips back over things your team forgot or just didn't do the first time..I have also aligned the hood to fender properly as well..My comment about the differences between a body shop and collision center comes from my experience from working in a paint and body shop . Even at that level we had to be better than what you did to this Murano and you are a collision center .. I leave this review for others to be aware of this location . The fender may be misaligned a tad to where it may not be noticeable but customers make sure you have no major damage underlying and I just don't think Joe Hudson goes anywhere near what a real collision center does..Who knows though , in this day and age maybe every collision center is lazy and just in it to collect the insurance money - they definitely had to be constantly reminded of things they missed on mine..Maybe I should have charged the insurance company as well for the extra trips I had to make back to Joe Hudson and in the end had to buy my own parts
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August 2023 by Kristin A.
My sons car has been repaired from wrecks twice now at Joe Hudson's. Joe was very good with keeping us informed and working with any questions we had during the process. I highly recommend
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July 2023 by Nicole Blackmon
Joe Hudson did an excellent job repairing my car!!! They were very prompt with checking me in, get me a rental and the service was great!! Even though they are 35 min away from me, I will use them again if needed!
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June 2023 by Valeta Wheeler
Years ago I had a great experience with Joe Hudson, so when I had some minor work that needed to be done, it seemed the obvious place to go. I made an appointment in April, explained what had happened and where the issues were - pointed them out and offered to show the estimator pictures of what it looked like right after the incident (he didn't respond). Apparently he didn't listen to anything I said or look at what I was pointing to. The estimate came in very low and I said so to him. They had a two month waiting period before they could work on my car. I was told me it would take "up to 3 days to do the work". I took the car in in mid-June as agreed. Twelve days later I got my car back (they said they were waiting on parts that whole time....apparently they didn't order the parts any time in the two months between the estimate and the work. They charged 2.5 hours of labor. If they had the parts before I took the car in, I should have gotten it back the same day. I would have gladly pre-paid for the parts or changed the appointment to have the work done to a later date so that I would not have to go without a car for 12 days). When I picked it up I immediately saw the main problem had not been fixed. I had to come back the following day to explain the issue to someone else, who told me it would cost about 3 times as much to fix the thing I had pointed out the the estimator originally. I told them I wouldn't be coming back.
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June 2023 by Stephanie Swearingen
Geico sent me here to get my car repaired after being in a collision to my back end. Not only were the entire staff super friendly and knowledgeable about what needed to be done, they got my car fixed a whole week ahead of schedule! They sent me text messages about the status of my repair the entire time. I've never felt more at ease having a body shop work on my car than with them, and my dad is a mechanic! ?
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April 2023 by Chadwick Towry
They are working on my Kia Soul, and they couldn't be any better. Staff is amazing. They keep up to date on the progress, and they are on top of things. Amazing
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April 2023 by J S.
Got three quotes on the repair to my vehicle where I was side swiped when driving. By far they were the most expensive. I was quoted 3800-4000k. Found a under the radar mechanic who is a jack of all trades repair my car with all visible damage fixed for around $1500 and that was including some brake work.
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March 2023 by M K
My car has been confirmed as total loss but they keep giving me and my insurance company the run around about the 7k check they cashed. We have been trying for months now for them to send the money back to the insurance company but haven't and keep getting us the run around. Will not give us a tracking number on this matter. Everything has been recorded and looks like a lawsuit will be filed.
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February 2023 by Brad Genet
Work is good. Policy of not ordering parts until the vehicle is dropped off and taking 2.5 weeks to do a repair that was estimated to only take 1 week was less than ideal
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November 2022 by Robert Bruce
DO NOT EVER USE THIS BUSINESS! The paint work was satisfactory, but I had to take my truck back twice, because the rear bumper wasn’t put on correctly. It was set too far back and I couldn’t get my trailer on the hitch. I had to take the truck back a third time because they didn’t install the camper top correctly. The camper top was just sitting on the bed of the truck. How it didn’t fly off and cause another reck is a miracle.I picked up the truck and was told I owed nothing. I asked another employee and they checked and also told me I owed nothing. I had the truck back for 27 days when I received a call from Joe Hudson’s Collision informing me that they have made a mistake and I owed them a $500 deductible and I had to pay it within 30 days of picking up the truck or they where going to turn me over to a collection agent. I replied, “You made a mistake, you inform me of your mistake 27 days after the mistake and you are giving me 3 day to pay or your going to turn me over to a collection agent.” They said yes. I went the next day and informed my insurance agent about the entire incident. The agent stated he was going to report the events and faulty repairs to the adjuster. In conclusion the paint work was satisfactory, but putting the truck back together was very unsatisfactory, and the treatment I received from the office staff and manager was unprofessional and condescending.Service: Painting
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November 2022 by rebinms
DO NOT EVER USE THIS BUSINESS! The paint work was satisfactory, but I had to take my truck back twice, because the rear bumper wasn’t put on correctly. It was set too far back and I couldn’t get my trailer on the hitch. I had to take the truck back a third time because they didn’t install the camper top correctly. The camper top was just sitting on the bed of the truck. How it didn’t fly off and cause another reck is a miracle.I picked up the truck and was told I owed nothing. I asked another employee and they checked and also told me I owed nothing. I had the truck back for 27 days when I received a call from Joe Hudson’s Collision informing me that they have made a mistake and I owed them a $500 deductible and I had to pay it within 30 days of picking up the truck or they where going to turn me over to a collection agent. I replied, “You made a mistake, you inform me of your mistake 27 days after the mistake and you are giving me 3 day to pay or your going to turn me over to a collection agent.” They said yes. I went the next day and informed my insurance agent about the entire incident. The agent stated he was going to report the events and faulty repairs to the adjuster. In conclusion the paint work was satisfactory, but putting the truck back together was very unsatisfactory, and the treatment I received from the office staff and manager was unprofessional and condescending.Service: Painting
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November 2022 by Tom Broach
Unfortunately I've dealt with Joe Hudson's more than I would like, deer just seem to love my car.However, I have always found the employees to be in a word EXCELLENT!! I always suggest Joe Hudson's to anyone needing work done.Thank you all again very much!! This time Steve and Rachel at the South parkway location here in Huntsville were fantastic!!
