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December 2023 by Dennis K.
Krogers Pharmacy - Hwy 72 W Huntsville Al - I received a notice today via Text that a prescription I had was ready for pickup .... it was a series of shots to improve my Testosterone levels. When I drove out to pick the prescription up, the tech informed said they had the syringes but not vials of medicine. WHY would they believe that is acceptable? What good would the syringes do for me? They had no answer to "when" the medicine would be available. They asked if that is ok and I indicate "ABSOLUTELY NOT" It was a hour of my life wasted on the drive and worse, I am in need to the prescription. As they say it it time to move on to a more considerate and professional pharmacy.
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January 2023 by Allison S.
I have had multiple bad experiences with grocery pick up at this store. This last time I waited in the parking lot for over 45 minutes to have them bring out the order. No apology or compensation offered. Wish they would adjust the amount of pick ups they offer in time limits if they don't have the staff.
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November 2022 by Anastasia B.
I think this Kroger has a lot going for it! It's always clean, the parking lot is well maintained (no runaway carts), there's a sanitization area inside for the carts as well. The produce area offers a good variety (when it's stocked). The cheese section always has many options to choose from. I really like the whoohoo deals as well! One of my favorite sections of this store is the plants - they often have good deals on house plants, and their plants are in good shape. (Unexpected perks of grocery shopping!) For this most part this is a great store - but it is true that it's been more than once that I have seen them coMpletely out of certain fruits / veggies.
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September 2022 by Zach Dupree
Went to Kroger on Jeff and 72 yesterday for the .99 cent per lbs Boston butt sale. The guy in the meat department acted like I was bothering him by asking if there were any left. He proceeds to tell me that they are out till the truck tomorrow. So here we are I call ahead of time to see if the truck had come in and was told by someone in the meat department that yeah we have plenty come on. So I drive a second time from Athens to show up and be out of the Boston butt. Even after I had called to verify not 30 minutes before I arrived. Needless to say Kroger especially that store I won't spend anoth dime there. To top it off this was the second bad experience I've had at this store. The first I bought expired eggnog back in the winter and when I went to return it I was told they couldn't process refunds at this time because they didn't have a manager on duty. The bad part was I just wanted to swap it for a good one. So again I don't recommend anyone spend money at this location.
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July 2022 by Scott R.
WOW! Nothing in produce as you walk in and the story resonates throughout the store! Minus one star. Also, for what they do have...they are sponsoring inflation headlines because it costs a fortune! Minus a second star. They had me out of convenience-I needed to drop off my daughter's car for service nearby. I ran in with a small shopping list-- nothing unlike what I purchase every week. On top of limited supply, I had to check myself out...minus star number 3...and I was robbed! This trip easily cost me $30 more than I would have paid in my normal routine. I won't be back! I won't be back, Kroger. Your special digital coupons for things you don't have in stock, the fact that there was no option for checkout aside from doing it myself, and because your prices are inflated beyond belief! Who among you gave this store four or five stars?
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July 2022 by Joseph U.
This store is clean and convient to shop at!!! Awesome work!!!!
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February 2022 by Mayra G.
Being in such a small town and having a Starbucks available close by is such a perk! This review is for the Starbucks inside of the Kroger. Staff is very friendly and polite. I wanted to make sure I got my stars so the cashier advised that I add cash to my app first before paying to get those stars for free drinks. There was only one cashier when I first arrived but luckily another staff member arrived shortly. This location has plenty of parking outside and has mobile ordering. They have plenty of merchandise aka cups and trinkets. That Valentine's Day tumbler is absolutely gorgeous!
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January 2022 by Tom M.
I feel like we were overcharged for all the ingredients that we bought very disappointed in the quality of their food. Not a good selection of fresh ingredients at this point I'd rather go to Publix market
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June 2021 by Matt W.
There are 20 people in front of me for 3 self checkouts. I have been passed by plenty of employees doing nothing. Only half of the self check outs on this side are working.
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May 2021 by ADISA AMBONISYE
Great selection of flowers at great prices. Got there after the florist was gone but two young ladies help me out despite not working at that area.
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March 2021 by Will A.
Kroger's have never gotten my delivery or pickup order wrong. Walmart have messed up my orders twice. Kroger's customer service is great, they always greet you with a smile and most of the time will tell you want items they didn't have. I have never had a problem with picking up my order or having it delivered. I'm done with walmart and will continue to order from Kroger's.
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November 2020 by Ashley S.
This is a really beautiful new Kroger. Lots of space and speciality items. They also have a Starbucks inside the store. Everything seemed very clean and staff is wearing masks. There are sanitizer wipes by the carts too.
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October 2020 by Brittany Ann Deacon
I had a horrible experience doing the Kroger delivery. They used instacart, they don’t do it themselves and I couldn’t get Kroger or instacart to fix it. I called and asked for a manager at our local store, I believe dawn was her name, explained the situation (I had been talking to customer service people for TWO hours, delivery is supposed to make life easier not harder) and she told me to come to the store and I could get it handled. Tanner was working the customer service desk and I’ve never had such amazing service. The exchange, and retrieving my missing items was so as pleasurable as it could have been after being so upset lol
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May 2020 by Natreka Vereen-Bentley
Worst grocery pick-up experience of my life! They called me and told me it was going to be two hours late. I called and asked to speak to a manager, and after holding and getting transferred to the wrong department, I talked to someone who clearly wasn't a manager. I wasn't happy, but ok. I get there, after having to completely rearrange my schedule, and call in. They say we will be with you in a minute and I wait patiently. Someone walks to my window and asks my name. It s
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May 2020 by Natreka V.
Worst grocery pick-up experience of my life! I wish I could select 0 stars! They called me and told me it was going to be two hours late. I called and asked to speak to a manager, and after holding and getting transferred to the wrong department, I talked to someone who clearly wasn't a manager. I wasn't happy, but ok. I get there, after having to completely rearrange my schedule, and call in. They say we will be with you in a minute and I wait patiently. Someone walks to my window and asks my name. It still takes 20 minutes for my order to come out. The server hands me a paper, and doesn't explain what it is. I have to get out of my car to ask her what it is, because she acted as if she can't hear me. Then she finally tells me that over half my order has been substituted or was unavailable. She didn't even have the decency to ask if I accepted those substitutions, she just started loading my car. Apparently because I am a black woman I am considered a threat, so now everyone who comes to my car comes out with a partner. Trust me, as an educated black woman, no ignorant employee or mid-level manager is worth my freedom. I ask to speak to a manager, they take 20 more minutes to come out, and are ridiculously unapologetic. I do get a refund that was reversed to my card, but I still don't have groceries, and I have to wait 3-5 business days to get my money. I never would imagine saying that Walmart has better service, but I have never had to wait longer than 30 minutes for my order to be ready and I certainly have gotten much better service.