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December 2023 by Ronda B.
LKQ Pick Your Part did an amazing job making my transaction easy and convenient! I had a car that had not been running for two years. They had a tow truck come to pick up the vehicle within 24 hours (very nice and professional gentleman), and all I had to do was take my title to their office in Huntsville. The original quote was for $410 but after seeing the condition of the parts, they cut me a check for $450. The lady in the office was super nice too. 10 out of ten, I would recommend.
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November 2023 by Brooklyn Brown
The young man at the front desk with the little braids was real rude with me I don't know if he treats all the customers like that but he needs a lesson of how to talk to folks
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October 2023 by BTS GOT 7 of EXO's Jams
parts here are over priced for what you get, they’ll charge extra for EVERY and ANYTHING possible. Anything they deem miscellaneous will be an extra charge. Customer service should be better as well. It’s a fairly neat place and a large selection of cars. You will most likely find what you need. They are also able to search up cars/parts that you need on their computer and they’re able to tell you what isle it’s on.
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September 2023 by Christy
They offered me 300 for a truck that runs great just needs 3 20 in tires .rip off
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September 2023 by Melissa (Missy)
I wonder if folks realize that when you create a fake review it's actually quite noticable.. it's mathematically not possible for a business to only have minimal positive reviews of which are putting way too much emphasis on how phenomenal of an experience they had at the business in question..I just cannot imagine anyone randomly bh picking which customer to be nice or rude to every day... I can guarantee I am not that old yet so this won't be a "walking to school in the rain & snow" speech.. lol ?Excellent Customer Service seems to be of no importance anymore in my opinion. It's obvious when you're in a store and they holler so many times to remind you of the closing time. Because nowadays if you don't get up to the register right in time they will not let you check your items out. Saying that it's not the employees fault but the computer automatically shuts the registers down at exactly closing time. I don't know about anybody else but I know when I was working at any kind of fast food or business establishment in my years of employment I or we I'm sorry had to continue to serve customers until the last customer and we had to stay as long as it took to clean up the facility the very last customer the very last customer was checked out.. and the rule of thumb was the customer was always right and if we had any problem with a customer we could go to a manager for assistance.Managers are trained to solve all or most customer type issues.Although in my opinion most of the establishments or businesses that I have visited over the past several years have been anything but had excellent customer service. I've had a problem take you every time I've ever been. They Rush the customers out of the salvage yard over an intercom system practically yelling numerous times up until the very last second of closing time...As a matter of fact my last visit to Lkq of Huntsville Alabama I had mistakenly left a part in the yard. I was given the ok to retrieve it but repeatedly hollered at as I felt I needed to move & move quickly so I did just that.. Sadly it happened to be extremely muddy where I left the part & when the lady on the intercom yelled I was startled which caused me to slip & twist my ankle.I mentioned this to the employees working & the response was "You signed a waiver" ... that's it.. No concern whatsoever for my safety or injuries.. If they knew they were excused of all liabilities why in God's earth wouldn't any decent human being, especially an individual in the Customer Service industry not show any type empathy to a injured customer???My resume was titled, Excellent Customer Service & with that being said; my customers were very important any place I was employed with..I believe it starts higher up at the executive level..Not appropriately training the new hires the "Excellent Customer Service" creed or might I say the "required skillset to qualify someone to honestly have what it takes to follow a career path of a customer service agent. Actually showing others patience & kindness could really teach us all some much needed humility within our own very short lives we have here on Earth!!Note to self:"STOP,REWIND,&PLEASE BE KIND"!! ?Thank you
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September 2023 by Michelle K
LKQ is horrible. Avoid this place, they are unscrupulous. I bought an overpriced part for $100 after all of the extra fees. The cashier casually asked if I wanted a warranty and I declined. She did NOT explain that meant I could not swap or return a part before I even left the parking lot (2 minutes after I bought the part). The rude manager told me that since I didn’t purchase the warranty, it didn’t matter if I even left the store, they would not refund my money or even offer an exchange. I left the part there. BUYER BEWARE! This place has deceptive pricing to say the least. Shady business.
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September 2023 by Bryan Hernandez
LKQ is not the same as before y’all overprice now and charging for so much for everything y’all wanted $200 for a console even tho y’all website said $30 for a large console before warranty but y’all want to charge for every little piece that goes with the console, y’all wanted charge me for cup holder, usb, cigarette plug n gear stick that’s on there where no plug is on there anymore due I disconnected it and y’all wanted charge for the rear panel that’s on the console cause it has switch for rear a/c console n cigarette plug console wasn’t even completed if y’all sold it without that, that’s just trims pieces it’s not before where if you got the console it would of went with everything
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September 2023 by Bryce Stclair
Unfortunately this company as no direct way to contact their locations (phone or email). I live 5hrs away from this location thats website is not up to date currently and cant verify they have a vehicle in inventory. I understand they are first come first serve on parts but to not be able to know if a vehicle is in inventory or not seems unreasonable when they have on phone support ONLY for selling your car.
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August 2023 by Brandy Dumas-Harris
Online says they have your part, the sales rep says they have your part. You pay to get in and they don't have your part. Do they give you your money back, no! You pay to walk in and walk out. Update your inventory!
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August 2023 by Jenna Casteel
We spent 4 hours pulling a motor out of a car. A pretty bad storm came through and knocked the power out. They refused to call the power company because "they were sitting there making free money" we offered to pay cash with a written receipt and they email me the actual receipt the next day. One person said "no we will not write a receipt" another said yes but she said "I'm not going out of my way to email you a receipt". That was absolutely the laziest and rudest customer service I've ever dealt with. Needless to say we drove 1.5 hrs and spent 4 hours pulling a motor in a severe thunderstorm and went home with no motor.
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June 2023 by Kevin Menius
Friendly staff, but they lost my business when their prices started exceeding what regular salvage yards charge. If I've got to pull the part it shouldn't cost 25-35% more than a yard that will pull it for me
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June 2023 by Worth Worth
Online inventory needs to be revised such as the exact model should be specified (example base model versus gt) and that the item in question in your data base is no longer there especially when it’s removed from the vehicle and of course paid for to which will indicate that and customers would not have to pay the $3.00 entry fee to be on a mystery hunt
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June 2023 by K A
Everyone be careful when u buy a part their employees the add insurance and warranty on the part automatically so alway ask them about price
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May 2023 by Litzy Chavira
if i could i’d give 0 stars the people in the front are so dang rude with horrible attitudes like if you hate your job why you even working there? then my girlfriend walks out and one of the employees tries getting smart with her. its not hard to be nice i promise. don’t waiste your money here its over proced anyways on top of that my friend doesn’t speak english and they were so mean to him because of that
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April 2023 by James West
I used to go here often, but now it's cheaper to buy brand new parts online then to pull them from here.
