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October 2024 by Niketha Grubbs
Why am I calling the store and nobody answers the phone? Not only does no one answer but they picked up the phone and hung it back up. I understand they may have been very busy but that was absolutely rude. I don't deal with rude. Kind people are my kind of people.
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May 2024 by TRACEY SWANN
Friendly helpful
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January 2024 by Roderick McDaniel
Quick fast response I love it
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September 2023 by Roosevelt Morris
Alright
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June 2023 by Keba C
I rate it 5 stars only because of the representative that assisted. He knew his job throughly and had me in and out in no time. Very professional and efficient. I was also recommended to this store from the Bob Wallace Store who was also helpful and professional but did not have the item I needed.
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February 2023 by Pamela Lewis
I still have a high bill
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November 2022 by John Wilson
Very knowledgeable and will help
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October 2022 by Shirleyann Gilbreath
One person in the store that had no product knowledge so I figured it out on my own. ?
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August 2022 by CornBread
Never answer the phone one of their employees is always giving me an attitude for no reason when I go make a payment I'll start making the payment at the Mexican store next door. These people are bad business not recommended.
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March 2022 by Matt
Great people. They always take good care of me. Wouldn't go to another place if they paid me.
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March 2022 by S G
I came in today to get a new phone, This morning 9/7 at around 9:05am. I didn't catch the customer service rep's name but she was black, looked fairly average or short in height shorter than me anyway I am 5'10, and looked a little "heavy set" with box braids or some similar hair style in. She was so rude. I was not rude or anything, I was happy to be getting a new phone. So I asked her do they have any LG phone it stock, she explained they did not..ok that is fine no problem. So I browse for something else. Then I asked about a specific Galaxy model and I wanted to know if she can look on the box or something to see what the limit was on the expandable memory. She said I can't give you the box, I can't let you see the phone. Mind you I did not ask for her to give me the box. I wanted her to locate the 411 for me. SO I said I asked about the specs, all the spec are not located here at the console with all the phones posted. It said the camera specs, and internal memory specs not expandable memory. It did not say at the console what if any the expandable memory was. So I said "it does not say the expandable memory on here." I looked at several other phones they did not have that listed as well. Unless it was in the very fine print at the bottom and I could not read that very clearly. She said well then it doesn't have any. What a idiot. I am sorry but she got snappy with me, she was very rude. I am pregnant and my hormones are a little out of wack. I really wanted to curse her lol you work in a phone store and you do not know what you are talking about, she did not know what expandable memory was or she would not have answered the way she did. She could have possibly looked on the outside of the box, looked online anything. I have never met someone that is a salesman who did not want to sell a product less. I have been coming to this location since it opened. This is where I switched from Virgin mobile to Metro years ago. When this location opened, I will never come back here again. This experience makes me want to switch to Verizon, since sprint and tmobile are the same now. I hope management sees this review because you need polite, engaging reps. And if they do not know something they should try to figure it out not just say no. My phone screen was broken so I could not look up the specs while in store, or else I would have. This was not the first problem me or my fiance have had in this store, but the other reps were always nice and professional and helped me with my problem for the most part. I need a phone today, if there are not verizon stores in the area I will keep metro one more cycle. I will probably leave metro during my next billing cycle. I rather pay a little more for excellent customer service, and for professional people to answer my questions!
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December 2021 by Lorenzo Harshaw
Paraprofessional great customer service and they took care of my needs.
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October 2021 by Shareefah G
I came in today to get a new phone, This morning 9/7 at around 9:05am. I didn't catch the customer service rep's name but she was black, looked fairly average or short in height shorter than me anyway I am 5'10, and looked a little "heavy set" with box braids or some similar hair style in. She was so rude. I was not rude or anything, I was happy to be getting a new phone. So I asked her do they have any LG phone it stock, she explained they did not..ok that is fine no problem. So I browse for something else. Then I asked about a specific Galaxy model and I wanted to know if she can look on the box or something to see what the limit was on the expandable memory. She said I can't give you the box, I can't let you see the phone. Mind you I did not ask for her to give me the box. I wanted her to locate the 411 for me. SO I said I asked about the specs, all the spec are not located here at the console with all the phones posted. It said the camera specs, and internal memory specs not expandable memory. It did not say at the console what if any the expandable memory was. So I said "it does not say the expandable memory on here." I looked at several other phones they did not have that listed as well. Unless it was in the very fine print at the bottom and I could not read that very clearly. She said well then it doesn't have any. What a idiot. I am sorry but she got snappy with me, she was very rude. I am pregnant and my hormones are a little out of wack. I really wanted to curse her lol you work in a phone store and you do not know what you are talking about, she did not know what expandable memory was or she would not have answered the way she did. She could have possibly looked on the outside of the box, looked online anything. I have never met someone that is a salesman who did not want to sell a product less. I have been coming to this location since it opened. This is where I switched from Virgin mobile to Metro years ago. When this location opened, I will never come back here again. This experience makes me want to switch to Verizon, since sprint and tmobile are the same now. I hope management sees this review because you need polite, engaging reps. And if they do not know something they should try to figure it out not just say no. My phone screen was broken so I could not look up the specs while in store, or else I would have. This was not the first problem me or my fiance have had in this store, but the other reps were always nice and professional and helped me with my problem for the most part. I need a phone today, if there are not verizon stores in the area I will keep metro one more cycle. I will probably leave metro during my next billing cycle. I rather pay a little more for excellent customer service, and for professional people to answer my questions!
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September 2021 by Sha G
I came in today to get a new phone, This morning 9/7 at around 9:05am. I didn't catch the customer service rep's name but she was black, looked fairly average or short in height shorter than me anyway I am 5'10, and looked a little "heavy set" with box braids or some similar hair style in. She was so rude. I was not rude or anything, I was happy to be getting a new phone. So I asked her do they have any LG phone it stock, she explained they did not..ok that is fine no problem. So I browse for something else. Then I asked about a specific Galaxy model and I wanted to know if she can look on the box or something to see what the limit was on the expandable memory. She said I can't give you the box, I can't let you see the phone. Mind you I did not ask for her to give me the box. I wanted her to locate the 411 for me. SO I said I asked about the specs, all the spec are not located here at the console with all the phones posted. It said the camera specs, and internal memory specs not expandable memory. It did not say at the console what if any the expandable memory was. So I said "it does not say the expandable memory on here." I looked at several other phones they did not have that listed as well. Unless it was in the very fine print at the bottom and I could not read that very clearly. She said well then it doesn't have any. What a idiot. I am sorry but she got snappy with me, she was very rude. I am pregnant and my hormones are a little out of wack. I really wanted to curse her lol you work in a phone store and you do not know what you are talking about, she did not know what expandable memory was or she would not have answered the way she did. She could have possibly looked on the outside of the box, looked online anything. I have never met someone that is a salesman who did not want to sell a product less. I have been coming to this location since it opened. This is where I switched from Virgin mobile to Metro years ago. When this location opened, I will never come back here again. This experience makes me want to switch to Verizon, since sprint and tmobile are the same now. I hope management sees this review because you need polite, engaging reps. And if they do not know something they should try to figure it out not just say no. My phone screen was broken so I could not look up the specs while in store, or else I would have. This was not the first problem me or my fiance have had in this store, but the other reps were always nice and professional and helped me with my problem for the most part. I need a phone today, if there are not verizon stores in the area I will keep metro one more cycle. I will probably leave metro during my next billing cycle. I rather pay a little more for excellent customer service, and for professional people to answer my questions!
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August 2021 by Liz Sanders
Rude male employee.
