May 2022 by Dana H.
I would leave 0 stars if possible. They filed an extension for my taxes which was fine, then I didnt hear back for over a month. I called and they were rude, and short on the phone. Said I had not given them some info which I had called back and given them the month prior. Call me the next Tuesday and are apparently filing my taxes, I can hear computerized instructions in the back ground. I was on an outdoor field trip with one of my children it was difficult to hear. I asked them to text me the info they did and I said see you on Tuesday, no specific time given. I did not make an appointment with them and did not have a specified time. They call me at 10:15 while Im at an appointment I already had, and rudely told me I was supposed to be there at 10 they were leaving at 10:30 And would be Gone for the next two weeks. I tried to get more info from them about what the issue is, Ive been extremely accommodating and polite, they have been unprofessional and rude and again hung up on me after telling me they will mail all my tax info back to me and I can file with someone else.I know several people who used them previously and everyone was unhappy this year. This is the worst customer ********************** Ive ever experienced to date.