PetSmart is a large retailer offering a wide variety of pet supplies and services, including grooming. Customer experiences with the grooming services vary. Some report positive outcomes, with pets looking great and seeming happy after professional services like baths and nail trims, which can be quick and done without an appointment. However, other reviews express serious concerns about the grooming environment and staff, noting unclean conditions with hair on the floor and describing some bathers as unfriendly, negative, and uncomfortable around dogs. Specific complaints include accusations of a dog attempting to bite, which the owner disputes, and witnessing staff yelling at a dog on the table, making some customers leery of the practices and unwilling to return. In contrast, experiences in the retail store are frequently positive. Staff members are often described as very knowledgeable, helpful, and impressive, readily answering all questions and providing helpful tips. Customers appreciate employees who are good at multitasking and guiding those unfamiliar with the store. The selection covers the needs of many types of pets. While the grooming services receive mixed reviews, the general store staff receive consistent praise for their helpful and knowledgeable service.
Sam is getting best groomer ever. She does an excellent job and is very attentive to my fur babies.
February 2026
They seem understaffed. That's the only reason why 5*
December 2025
My husband and I came in today with our new kitten, and the whole staff was so sweet a special shout out to Dominique thank you for being so helpful! Oliver loved it too
