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November 2023 by PDX Pickit
I had a large amount of blood work that needed to be taken, and the lab technician worked quickly and efficiently. She was kind, gentle, and made sure that every one of the blood tests had been documented properly. It was one of the best lab experiences of my life. I will continue to use Quest Labs.
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October 2023 by Bart Caswell
They are good at taking your blood, but they frequently do not receive orders that are sent to them. You have to bring a paper copy of the lab orders. They recently don't send the results to your doctor either. The results also won't be listed in your quest portal login. No one will talk to you when you call them, they just say visit the online portal. When I send a message through the portal, I never get a response; I've sent 4 over the last 5 months and still no reply.
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July 2023 by Danielle Jennings
The staff (Miyuki) was friendly and welcoming, and so good at their job that it didn’t hurt at all when I gave four vials of blood
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May 2023 by Sally R
Easy to get appointment online for time that worked for me. Easy check in. Clean facility. Miyuki was amazing with my limited veins for collecting 8 vials. Highly recommend this office! Thank you Miyuki!
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March 2023 by Carly Danyel
I would like to start by giving (most of the Staff) 5 stars but that's where the stars stop shining. I have an account where I can review my lab results I schedule 10 days in advance. I didn't receive my lab work and my doctor is 2 hours away no way I'm driving 2 hours for nothing. only to find they didn't up load my lab results because I have 2 homes, 2 addresses and with all the data collected for my profile they couldn't distinguish me from the other me so, they chose to do nothing. causing a cancelled doctor appointment, a cancelled quest account and me finding another competent place to have my labs drawn.
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February 2023 by Gail Seals
Been trying to make an appointment for 4 days. No human to talk to at all. Appointment line on phone is stressful. Online has so many cookies my computer crashed.
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December 2022 by Ash L.
I was a walk in and checked in when I got in on the self serve kiosk. Miyoki brought me back very promptly and was so sweet, courteous, and helpful. She did an outstanding job doing my blood draw. I felt no pain or discomfort. I highly recommend this location. It is right off of Airport Rd on the 1st floor in suite 120. Clean and nice facility with lots of parking.
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July 2022 by suzystephens
Here's an update to my review from 2 years ago: Still 5 stars in my book.I went twice recently and there is a lady there, Miyuki, who drew my blood. She is the nicest phlebotomist ever and truly demonstrated grace under pressure! Today the place was full because one employee was out but Miyuki kept her cool and made me laugh at least 3 times. I had left my form at home and she let me call the doctor's office to fax it and got everything done very quickly. She is wonderful and Quest is lucky to have her.Previous 5-star review:I called at 8:45 to ask for the soonest appointment and was given 10 a.m. the same morning. I walked in to a crowd of people and had to wait only two minutes after signing in on their Ipad. Tech was super nice, very skilled, (it didn't hurt) and everything was done in 5 minutes or less. Great experience and I hope to go there every year. I did have a hard time finding a parking place. Parking lot looked full so I didn't even try to park up front, but as it turned out, the front parking was where you should go - a couple spaces were available and they have a row up front for patients only. Highly recommend making an appointment; it was so quick!
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May 2022 by Kenya Fenn
Wasted a trip!! You don’t know drug screens are not available until you get there, there is also a discrepancy between the automated system, customer service reps, and customer the actual center. I called to verify if drug testing was available at the sight, before i drove 30 minutes to there. Specifically, if drug testing was available. When I got there I was informed by technician Michelle , that the only thing that was asked by two different representatives are if they are open. I have had most of my drug testing done through lab corp and have never had this many issues. I would use somewhere else in a heart beat, if it wasn’t for my employee requiring me to use this place. Plus the center is dingy.
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January 2022 by Arnell Watson
Frustrating that I can’t speak to a human to verify my lab orders are there prior to making an appointment. There is FAR too much information on the message when the automated line picks up. I will seek out another place to have my labs done.
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October 2021 by Kayra Dunn
Very efficient, no time wasted, attendant was personable and very good at her job.
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October 2021 by Morgan L
Truly the most infuriating automated phone line I have ever experienced. I just needed to get the fax number but kept going in circles with no way to speak to anyone. I ended up cancelling the appointment and scheduling it with another company.
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June 2021 by HILARY CAMPBELL
It’s My first time here. Seating is ample in a small lobby but no distancing. There’s sign in on a modular but no receptionist, greeting or music. Good thing there is no waiting time. As you sign in, next few minutes someone is out to take you in. Details are cleared for insurance etc and labs are done - all very fast.They definitely are fast, and efficient. The only thing I think would enhance things is if the nurses were a little more personable. Somehow, they seem a little brusque in tone and patient interaction. Other than that - top Mark’s for in out time.
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June 2021 by Bernard Bello
Very annoying phone system and never sending confirmation.I drove there to find out my referral was not process and I feltI waste my trip there. Somebody should verify and call the patient before getting there if there any issues with the appointment
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February 2021 by Aaron Cain
Made an appointment for 10:00am and drove 45 minutes while fasting only to find they were closed... I will state the obvious and say if you don't open until 11:30am, then don't allow scheduled appointments for 10:00am...
