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November 2023 by Cheyenne Homesley
Clean and organized store. Theia was so helpful in helping me pick out new hiking boots.
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November 2023 by Paul Brantley
The entire staff made every positive effort to assist me with questions, demonstrations of products and ordering items not in stock. Best customer service I've experienced in years. Special Kudos to Daisy!! High quality items at very affordable prices.
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November 2023 by Tamara Gardner
Great customer service! The store has great quality camping and cold weather gear. Membership for life is $30, and you get good discounts. They do ski tuning and repair, too.
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November 2023 by Erin Miller
The Huntsville REI Store is lovely. We were helped specifically by Collin, Ava, and Morne - all superbe at their jobs, and funny and delightful, to boot. Thank you!
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September 2023 by Daisy Lee
Absolutely love this store. Such helpful and knowledgeable people!
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September 2023 by Eveie Edgar
Staff were helpful and they have a nice selection of items! My favorite tip is if you are smaller, you will save so much money getting the large kids clothes that look exactly the same as the adults! Also love the local stickers they carry!
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August 2023 by Ed B
This store is so hit or miss with customer service. Some of the younger staff won't greet you or assist you when it's obvious you need help. For example, standing by the bigger backpacks and waiting for an employee that is standing 3 feet away to acknowledge you. I needed to replace my old Osprey and came in looking for assistance on picking a new one, possibly the Osprey Atmos 65. Zero assistance!!! Fine, Amazon it is and $50 cheaper. I try my best to support brick and mortar stores but support goes both ways.
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August 2023 by Miranda Wilson
Have always loved my experience coming here! This time Megan helped me find the best hiking shoes. She was so kind, super cool to talk to, and had lots of useful information about finding the right fit for me!
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July 2023 by Jeremy Parker (Onebaldman)
Always a wonderful experience shopping at REI. They are always helpful and are willing to work with me to teach me what I actually need vs what I thought I needed.
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July 2023 by Austin Weaver
Great service. Great products. Had to return something and an associate named Michael helped me get things squared away, even offered to look at other stores for a product that was discontinued. Thanks again, Michael!
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June 2023 by Kaitlin Muresan
Super kind and knowledgeable staff - excellent customer service. Help was offered and available when needed without making me feel pressured. This is my favorite place to shop!
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June 2023 by Kevin “Jude” Hulsey
A bit pricey, but they carry all the random things you need but can't get anywhere besides online. Staff are annoying with asking you 500 questions everytime you turn around. Gets old REI, gets old.
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June 2023 by Susan L.
I will forever be a loyal customer. Jeremy was amazing and went above and beyond to help me with my Thule purchase! just great service!
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April 2023 by Stephan Onisick
Just got my Flat Tire fixed. Amazing, they fixed it right on the spot. Donavan showed how it got flat and suggested I might want to get a new tire because of the way the sidewall was wearing. They had knobby tires on sale for $13 apiece. I got two plus bought an REI membership. My whole bill was $64--which is as much as one tire cost me in my previous repair place--plus Donavan and I had an interesting conversation while I waited. Nice folks--good service. I'm going back to REI off 72 across from Walburgers and Trader Joes.
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January 2023 by Tyler Morrison
Laura... she's the best. Skipped her lunch break by an hour to help me. Just an absolute saint. She worked around my budget.
