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April 2024 by Michael Deal
Had an appointment for front windshield replacement for 11 am they finally took my vehicle back at 12 noon. They run slow.
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March 2024 by aretha ewing
"I recently had the pleasure of using Safelite Auto Glass Repair services at 8755 Madison Boulevard in Madison, Alabama, and I must say I was thoroughly impressed. I would highly recommend them to family and friends without hesitation. The staff was incredibly friendly, welcoming, and professional. They went above and beyond to ensure that my glass repair needs were met promptly and efficiently. I was particularly impressed by their impromptu service, showing their dedication to customer satisfaction. Overall, my experience with Safelite Auto Glass repair was outstanding, and I will definitely be returning for any future glass repair needs. Thank you, Safelite, for the exceptional service!"
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March 2024 by Jeffry Schumerth
Job is their
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March 2024 by Sybilla Schaffer
Fast and? friendly service.
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December 2023 by The Shaddock's
I needed a new windshield for our 2017 BMW X1. They obtained the OEM windshield I requested and installed it in about 1 1/2 hours. Initially the heads-up display and automatic headlights didn’t work properly. They quickly analyzed the problem as a poor electrical connection and fixed it in a few minutes. The staff were friendly, professional, and (to my surprise after reading some of the reviews) very knowledgeable. They did a great job.
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December 2023 by Rick Cobb
Extremely disappointed and question the competency of those involved with my appointment. I recommend the consumer look very closely at any work done by this establishment. Safelite Madison, Alabama is not an establishment I can trust.My wife and I stopped in on 11/30 to see if we could get my electric sliding back glass repaired (it was rattling), on my F350. We were in Huntsville for an appointment (we live 25-30 miles away). They pulled it around to the back bay to inspect it. An employee came and spoke with us after a few minutes, telling us this happens frequently with that make; the glue holding the trim guide for the glass will let go. All it needed was to be re-glued. He requested I make an appointment and they'd get it fixed right up. He also talked with the office manager and they told me the repair would be $75. I agreed and made an appointment for 8 AM on 12/4.I received an automated appointment confirmation later that day, stating the estimate was $200. When I went for the appointment today, the employee didn't know what I was in for and sent two young men out front to look at my truck. They came back in rather quickly without pulling my truck back to the bay. The employee at the front desk told me they couldn't fix it and would have to order parts. He questioned me about who told me it could be repaired. When I described the employee to him he said he was not there today. I canceled the work, as I will find someone else to repair/replace it.This is the second time I've gone to this Safelite and both times had a workmanship issue. I had an insurance replacement for my windshield 4/23. The first time I turned on the windshield wipers after that replacement the driver's side wiper came off. Fortunately, I was not going very fast and was where I could safely get off the road. I do not recommend Safelite Madison, Alabama.
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December 2023 by Daniel Marchand
Nothing bad to say, brought it early, picked it up before closing windshield was replaced and tire rotation stick was moved to new window, everything was done as expected. They gave us good instructions upon pickup. Only thing that went sideways was they had my work # not my cellphone, may have been an issue booking through GEICO though and how it carried over. I did see emails to alert me it was ready regardless.
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October 2023 by Ray Aldaz
Horrible service, from the beginning to a never-ending tale of excuses and frustration. They fat-fingered my phone number, so they couldn't call me when they didn't have the glass. I show up at the appropriate time, only to get excuses. They push my service for a week, then call me and tell me that the glass is still not in. A week later, they called me to tell me the glass was finally in, but the required molding was not ordered. When I ask why they can't see items in a supply system, ETAs, and associated products with the items, they blame everything on the "system."Save yourself a massive amount of headache and delay...take your business to someone who deserves it and will treat you like a customer.
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October 2023 by Joseph Sandlin
Windshield replacement took 3 hours and was no good, had to meet them a second time to replace again, they broke a pice of trim and glued it on with black glue that you can see all over my paint and told me they would call when the new one came in and it’s been a month with no call.
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October 2023 by William Walker
The Madison Alabama location does not get your windshield until the time of your scheduled appointment so if they receive it damaged they wait 2 hours to have the service technician TEXT YOU about it and now you have wasted a lot of your time waiting and you can't even get a phone call from customer service or management. Poor business practice to receive the product at time of customers appointment. Knowing you have that appointment scheduled. Where is the quality control. I wouldn't recommend this company for anything. They are not professional and not responsive. Give them less than a zero star!!!
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October 2023 by Justin Dohrmann
Showed up after the appointment time,Refused to replace glass because it was cracked to the edge... Absolutely worst expirence I've had with a company... would not recommend
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September 2023 by Xy and Pey World
Ok I had an appointment to get my windshield repaired. I got there and the replacement was defective. He actually asked me if I still wanted it. Ummm NO!! So I went back on August 8th and got it repaired. I lord you not, in about 2 weeks out of nowhere while I’m in my car I heard my windshield pop and glass went everywhere. It happened from the inside out. I called to get it covered under warranty because nothing hit it, the temperature was pretty stable that morning. Pleasant at that. I mean I did absolutely nothing to make this happen. I could only think that they put a bad windshield like they attempted to do the first appointment on my car. I was assured by a representative that it would be covered under warranty. I asked for a next day appointment. Turned out to have availability the following week. I received a call saying it had to be rescheduled. So two weeks later I get there. The technician got in my car for 2 seconds and said no because something had to hit it from the inside. I explained that it did not and I have insurance so if that had happened I would’ve filed a claim. Well he wasn’t attempting to listen and I asked for district manager number. I was told he would call me but no call and no type of courtesy.
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August 2023 by Kate Moore
Easy to schedule online. Dropped my car off the night before and they had it ready to pick up within a couple hours.The only think I wish they would add is an actual lock box to drop keys in. They have a mail slot, but it does not secure the keys and only places them on the floor.
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August 2023 by R B
Computer generated an appointment for me at 7am but they open just at 8am. A staff member arranged to accommodate my minivan with the first available technician. Service was great but I traveled to Florida today and my automatic wipers will need to be recalibrated. I will return when back to Huntsville and I am sure they will fix. Then I will change my review to five stars.
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August 2023 by Betty Buerger
Can't say enough good things about this establishment! I had a rock chip my windshield. Was super worried about it since I'd JUST had to have the windshield replaced because of a rock hitting it. Went online and was able to get an appointment for next day . Called for advise on how to keep it from cracking, and the lady who answered the phone was very nice and helpful. Got there, and they got it in and did the repair asap. The tech was super nice and professional. The facility was clean. 100 stars ?!
