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September 2024 by Joe Gilliland
On time, great people to work with!
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September 2024 by R Gary Saliba
Personnel were very helpful. Low pressure, friendly, and comfortable atmosphere.. Experience of buying the car as A+
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September 2024 by Harry Wise
I now live in Columbus Indiana and have for 4 years. Prior to that I lived in Huntsville AL for over 30 years. I have owned 3 different Infiniti M45 and had them serviced exclusively at the Huntsville Infiniti dealership. I had a professional and friendly relationship with their service manager and multiple service agents built on reliable service and value over time that resulted trust and even friendship.
Fast forward 4 years and I found myself back in Huntsville for a visit when my air conditioner stopped cooling. It was 96 degrees at the time. I called the dealership and they were able to get me in for this “emergency repair before I had to drive my car back on a 6 hour and very hot drive. And because I trust this dealership I decided to have them also do a full service while here. This exemplifies the dedication to service I have come to expect from Huntsville Infinity and is the reason why I miss them where I now live. The closest two Infiniti dealerships to me in Indiana have failed to earn my trust or business.
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August 2024 by angela lawrence
Service was extra exceptional. My appointment was timely .
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August 2024 by Lorraine Honeggar
I highly recommend the service department!
I had taken my car to another place and was told it would cost $3,000 to replace the clutch. I took it to Smith infinity and determined the clutch was not the problem. They repaired my car and saved me $3,000!
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August 2024 by Beth Dickerson
Excellent service, as usual. I especially appreciate not being “sold” services I don’t need. For example, I asked if I needed tires. Kim said “not yet.” I really appreciated that honesty. And I greatly appreciated a loaner vehicle. No complaints…only compliments!
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August 2024 by Melodi Howard
I had a disappointing experience with the service department at Smith Infiniti of Huntsville after taking my daughter's QX60 in for a check engine light. Despite spending over $2,300 on diagnostics and maintenance, the check engine light reappeared the next day. When we returned to the service dept, they indicated they received the same diagnostic reading but could only suggest running more diagnostics at additional costs. Seeking a second opinion at a local automotive shop revealed that the battery was corroded and the alternator was faulty—the battery supposedly was addressed by Infiniti and there was no mention of alternator issues in the multi-point inspection. Their lack of accountability and poor service in resolving the original problem is beyond frustrating and disheartening.
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August 2024 by Vikkie Morrow
Pete was fantastic. Need more like him.
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August 2024 by Katie Byrd
We absolutely Love Smith Infiniti! They great care of us and worked hard to get us what we wanted! Thank you Gene Marquez for all your help!!!!
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August 2024 by Natalie Hatcher
Sales team and manager are all extremely helpful and friendly. They definitely went out of their way to help me find the vehicle that fit my family's needs and fit my budget! I would recommend this dealership to anyone looking for a new vehicle amd I will definitely go back again.
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August 2024 by Wayne Lewis
EXCELLENT, WE WERE IN AND OUR.
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August 2024 by Brett Backer
Prompt, professional service.
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August 2024 by Dailyn Pope
Would not recommend people of color working here
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August 2024 by Karen Harrison
Friendly and efficient. Great experience
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August 2024 by Justin Smith
Absolutely worst service department I have ever dealt with. Call for weeks with no return call or answer to setup service. So went to Nissan. Had to come back for a transmission warranty and worse now than it was before it went in
