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December 2023 by Stephanie Wallen
I echo the recent reviews of “two thumbs down for customer service” at the Bridge Street store. The last 2 or 3 times I called the store, whoever I spoke to was very rude. Today, she acted like she was busy doing other things, even constantly yelling out “welcome to Soma” in the middle of our conversation. I figured she must be the only employee working since she seemed to be pulled 2 different directions. I even asked her if she was the only one there and she said no so I’m not sure why she felt it was important to yell greetings during our conversation. I was merely calling to ask if the $29 bra sale online was the same in stores, but it took so long for me to even get the question out since she was so busy interrupting me yelling greetings. Finally she answered my question that yes it was the same sale in store as online. So I trekked to the store. The lady who “helped” me seemed to be trying to brush me off the whole time. Kept just wanting to point me in the direction of where I should look for a bra, rather than actually help me. Then I find out that the bras in store were higher priced than the $29 online sale. This clerk said the in store sale had ended last week. And she was quick to tell me that she wasn’t the person who misinformed me over the phone. My last foray into this store was a similar experience, as were my last 2 phone calls to this store. I will not call or shop this store again.
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November 2023 by Terra Holt
Terrible customer service. I wish I could give a negative star, and I never give bad reviews. As a loyal Soma customer, it saddens me to have this experience. However, I have had two separate visits with the same rude individual. Her attitude was as if helping me were a painful chore. The first time I gave her my size, she immediately advised me to just order online. The second visit, she did the same thing. I explained that they always have had my size in stock. I politely asked if she would mind checking in the back. Surprise! My size was in the back. I will be taking my money somewhere else and advising family and friends to do the same.
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November 2023 by Alison Cook
Fantastic service. Great customer service . Fit was checked as it should be , quality products.The representative that helped me was able to answer all of my questions, and had a wonderful personality.
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November 2023 by Andrea Stewart
The store manager is incredibly rude. I love their products but will shop online from now on.
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September 2023 by Jessica
Been in this store several times and each time I wonder why I go back. The staff is usually too busy to greet customers and act like it’s a chore to help you. The store sizes are hit or miss and even when you order from the store, they manage to screw it up. I waited for 30+ minutes for them to correct an error they made instead of just checking me out and dealing with the error later. 2 thumbs down for customer service!
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July 2023 by Lauren Stevens
It was my first time shopping for bras here and I will no longer go anywhere else.
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July 2023 by Kathleen Conaway
Today I went into get a bra. And the lady named Bresha was just a great help to me this evening there. Helped me fine a Really good one. Going back to get some more. I can't we are Victoria's secret bras. And you guys have good quality bras.
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June 2023 by Waterfall Yoga Therapy
Friendly and helpful staff and they help you get the right fit and mail stuff to your house for free!
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May 2023 by Michelle Belovsky
I visited your store today for the last time. The store manager, “D”, is without a doubt the one of the rudest individuals I have ever encountered. She was insulting and acted like a bully. According to the sales associate this is how she acts to other customers as well. I can’t imagine anyone shopping here.
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April 2023 by Krista Paul
Dee made me feel so comfortable, and she helped me get what I needed! I will be a return customer because of her!
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February 2023 by Stephanie Manley
I had a wonderful experience at Soma. Kelly went above and beyond to help me find the perfect bra, not just one but a few. I am top heavy and need support without the padding and she came through with several options and was very honest about how each bra looked on me. The staff made me feel comfortable during my entire visit at the store and I am very satisfied with my purchase and experience. I will be returning soon and recommending Soma to all my friends and family.
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January 2023 by Courtney Price
I tried on one bra and left this store. I was greeted by an employee who asked if i needed help. I asked a simple question about sizing ie. Do you carry X size in store or is it just online. The salesman then answered a question with a question. Though the question was irrelevant, I answered. I repeated the same straight forward question and was answered with another question. The employee had little interest in HELPING. The place is a disorganized MESS! I doubt dressing rooms have been cleaned out in weeks and there was stock right at the front door. I’m not ever shopping here again. There is way too much competition out there to settle for lazy or disinterested employees.
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January 2023 by Courtney Fontenot
I am not one to leave reviews, much less negative ones, but I felt that I had to leave this one. I am a new mom who just got done breastfeeding and in search of a full coverage bra. My experience with Dahra was absolutely horrible. From the time I walked in (at a little before 5) to the time that I left, I felt unwanted. I was forgotten in the dressing room, treated poorly when asking questions, I was not fitted correctly, given a bra with lipstick on it to try on (I didn’t wear makeup today) and at checkout (once fitted correctly) I wasn’t even looked at, she stared at the computer the entire time and talked to her coworker throughout the transaction only pausing to ask me questions about the transaction. I never told her that I was unhappy with the service or addressed the matter to her. Next time I return, I will ask for a different sales associate or I will just shop online. Very disheartening experience overall.
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December 2022 by Dana Hodges
This is the only place I go to for bras. The staff is always helpful and informative.
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November 2022 by Lydia Gray
The employees were very nice and found what I needed.