-
December 2023 by Kent Fletcher
I'm a long time Propst customer, but was going to switch all my prescriptions over to Star Pharmacy right across the street from Propst because it is slightly more convenient to get in and out of Star Pharmacy, but the pharmacists there told me they would fill this one time, but in the future, I need to get my prescriptions filled at Propst. Not sure what their deal is. Apparently they have the same owner. But for the pharmacist to tell me that is extremely rude. I won't go back there again.
-
December 2023 by Joy Corsey
The staff is good but the delivery is very slow or not at all I was told I would have my meds by today and they have not arrived yet I am very disappointed ?☹️
-
December 2023 by Sunflower
My husband recently became disabled, so we went from a two income household to a one income. I recently went in to the pharmacy to pick up new meds. My insurance didn't pay as much as I expected, so I could only pick up one. The lady at the front desk rudely asked me well which one do you want. After I told her which one she grabbed up the bag with the rest and loudly announced to one if the pharmacist as she shoved the bag at him and said "here take these she doesn't want them." There were other people in line, so she made an already stressful situation worse. I was so embarrassed and upset when I turned around to see that other customers were watching it all. I don't think a customer should ever be made to feel this way.
-
December 2023 by Jacob Gillihan
This pharmacy has the most rude, disrespectful, and unprofessional staff I have ever dealt with. The supervisor LAUGHED in the background when all I wanted to do was report his employees PISS POOR customer service. She hung up on the phone when all I was trying to do was understand her instructions more clearly. She also wanted me to fill ALL my prescriptions just so I could get one. Huge disappointment when all I needed was some help
-
December 2023 by Terry Howard
Both Star pharmacy the one in Huntsville and the one in Meridianville went out of their way to help me. Awesome experience.
-
October 2023 by Michelle Anne Jackson
The very best pharmacy I have ever experienced in my life. They are fast, friendly, and call you by your name. The best!
-
September 2023 by Sheila Jones
Very efficient very nice very respectful and they treat their customers like they matter! Best customer service ever! They deserve 10 stars!
-
September 2023 by Jane Holley
I switched from Walgreens to Star Discount Pharmacy - Five Points about a year ago, and I am exceedingly pleased. Star Discount Pharmacy *always* has my meds in stock; they fill same day; and they are notably less expensive. Star Discount Pharmacy operates like a well-oiled machine, customer service is excellent, and everyone I've encountered there is personable and ready to help. I also simply enjoy visiting Star Discount Pharmacy inside of the old Star Market --the hardwood floors, wood benches, and maybe even some of the linoleum are the same as when my folks shopped there in the '50's; the smells are intoxicating .. I just enjoy the vibe there.
-
August 2023 by Bethany Hanks
Edit: changing to a 1-star review. I realized the medication was expired (over a year and a half ago). Got my reimbursement, but found out that the reason they had charged me was because insurance would only give them like $19, so the solution was to charge me more. Luckily I have really great insurance that called them and helped work things out. The pharmacist, John, was incredibly rude to them, swearing at them and hanging up. Eventually got my prescription transferred to another pharmacy for, guess what, no charge! No apology or anything from Star. Even though I did get my money back and non-expired medication, the pharmacist’s behavior here was all around bad. I don’t even want to shop at the store anymore.—Original review:The only reason this isn’t a 1-star review is because they’ve filled my other prescriptions without trouble.Went in to get a prescription and was told my insurance didn’t cover it—I should have called my insurance then and there, but I was tired and not feeling the best, so I figured I’d do it when I got home. Turns out I’m 100% covered for that prescription, and they had used an old/out-of-date code. But of course, that’s the only code they had, so they “couldn’t have run it any other way.” And even though I’m 100% covered, they will not reimburse me. So I essentially gave away $200 to them today.Found out from my insurance that they really should have told me about the code. It all seems very underhanded.Not again. Not one of my prescriptions will be filled here in the future, and I’d recommend to anyone—be very cautious if you do use them. I’m extremely disappointed.
-
August 2023 by Keith Pierson
staff was very helpful great prices
-
July 2023 by Jesse Odland
Love this place. Good food hot every day. Pizza. The pharmacist knows me by name
-
May 2023 by Christina Mccubbin
Used as a specialty pharmacy for a vital medication I can’t get at home. I live in another state. They are so friendly and fast. If I lived close I would use them for all my medications.
-
February 2023 by Jamie Yoder
They said they had my medicine in stock so I got it transferred there, BIG mistake.. they said my insurance wouldn’t cover it and it would be 4,000 he was rude and so was the pharmacist. So I called my doctor tried to get my prescription changed and couldn’t get a hold of them so I decided to have it transferred to a different pharmacy and my insurance not only covered it, but also with no cost to me… don’t use them they don’t know what they’re doing!
-
February 2023 by Angel S.
they are to expensive and don't except all Insurance and also too far away, but they do except from any doctor. and also they will change your descriptions, without speaking with the customer or the doctor.
-
December 2022 by Kari Curtis
My prescription was out of stock at another pharmacy and I was scheduled to go out of town. I called to see if STAR had the medicine in stock and was told they did have it available. I called my doctor and had them send the prescription remotely to STAR so I could continue my medicinal therapy as prescribed by my doctor. After waiting a long time, going back to the other pharmacy and having them back my medicine out of the system so my insurance would cover it at STAR, and then returning to STAR to have my medicine filled, he refused to fill it. I was told when my other medicine was filled there, he would fill that medicine also. The problem is that I just had my other medicine filled and it’s not due for a refill for several months. Needless to say, I still have not been able to get my medicine filled and just returned from my trip. I didn’t realize a pharmacist could refuse to fill a script (even though he had it in stock) because he couldn’t fill my other meds (that had just been filled).. Perhaps I am lacking the knowledge I need to understand why a pharmacist can willingly withhold filling a prescription due to not being able to fill allat the same time. In addition, he wasn’t kind or understanding. It genuinely saddens me to leave a poor review, but if your considering changing pharmacies, I would double check to make sure you don’t have a similar experience.
