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November 2023 by Norman Willisson
Great people (especially Aunt B) great service, always looking out for their customers anyway they can, personally speaking I drove past three other tire shops to come see them.
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November 2023 by Lisa Nicolella
I needed a tire urgently replaced, and they got me in within a few hours after being denied by several other local places. I was in and out in 30 minutes! I was not pressured into buying their most expensive tire or having additional services done. Very happy!
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November 2023 by Destyni Brewton
This was my first visit to a Mavis and I am extremely unimpressed with the customer service I received. There was no one in the facility when I entered so I waited patiently. Eventually a team member poked his head in from the garage and said "What's up". I told him that I would like to get my brakes checked out. He didn't ask me any questions about what I was experiencing, when is the last time I got my brakes changed, make/model of my car, nothing. I thought that was odd but eventually Justin with the "transition team" came into the store but dismissed me with a wave of his hand and saying the team member was taking care of my situation. The next 2 guest that came in were greeted with smiles and plenty of questions about their problems making me even more confused as to why I wasn't receiving the same customer service. Justin comes back later and tells me my brakes are fine (mind you when I brought my car to the shop it squealed all through the parking lot and they were all outside) He asked where the sounds were coming from I told him the front passenger side (if he cared to ask he would know that there has been some rattling, squealing, and grinding). He went to the back and came back at an incredibly fast rate to have even looked at it himself. He then asked to test drive my car because his tech didn't see anything. He drove my car and came back telling me that there was nothing wrong with my car and that he can't replicate the sound I was hearing. He was extremely rude and uncaring about what I had to say after. It was as if he washed his hands of the situation and was done looking at my car. Maybe he thought because I am a young girl that I didn't know what I was hearing. Upon leaving the store my car grinned and squealed out of the parking lot. I will never visit this location again nor would I ever recommend it. I took my car to another shop and they told me that all they did was put brake cleaner on the rims to stop the squealing. My problems remain unsolved as they were too lazy to care.
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November 2023 by Ashley Lowe
I would like to give a BIG THANK YOU to Justin and his team for taking care of my car repairs!!!! My car can be a pain to work on however Justin worked hard to help me out and kept the stress out of it! I highly recommend going here for great service!!!Thank you Justin and your team!!!!
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November 2023 by mariah boyd
A great company to deal with that’s has awesome customer service and gets you in and out in a timely manner. Any time I come they are always willing to help and give me good prices and advice with my car.
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October 2023 by Chance Williams
I came here to get a new tire because a different place had told me they couldn’t find an issue and I would need a new tire. I walked in and was immediately greeted and they got right to work, my original cost was low for a good new tire, but turns out i didnt even need a new one! There was a screw in my tire that they found and repaired that saved me over $100. As someone not from Huntsville and a young college student, this place saved me and im incredibly grateful to have a car shop that I can trust! Thank you thank you thank you!!
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September 2023 by Jennifer Oliver
A wonderful company to deal with. I went for an estimate yesterday and had the work done today. Brakes are now smoothe as silk. Employees are all personable and friendly. They did not try to sell me things I didn't need. I will do business with them again and recommend them to others.
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September 2023 by Samuel Bratcher
Best customer service around. Connor is the best tire guy in Huntsville. Elizabeth and Justin rock as a team. Great folks all around.
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September 2023 by Meredith Brown Mays
Mavis did a great job on my tire repair! Quick, efficient, and super friendly. Definitely recommend.
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September 2023 by Randal Robinson
I've been coming here nearly a year now. Always get prompt and professional service. They're always my first stop when I need any auto service.
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September 2023 by A W.
BUYER BEWARE!!! I wouldn't suggest you buy your tires here or the warranty or anything from this place. I ordered tires from here and got the warranty then when I need my tire fixed It seemed impossible. They ordered my tire on a Friday their computers supposedly shut down on a Sunday and I'm still waiting on a tire going on the next following week Wednesday and they're still saying it's going to be another day.This is beyond ridiculous I would never ever buy a set of tires from this place again and only reason why I waited so long is because I have a warranty and I don't want to have to come out of pocket any more than what I have to buy a new tire from another place. Just know if their system shuts down you're screwed for days if you need your car. UPDATE -They call say they got a tire different brand. I get up here the lady at the front desk is rude . I asked to speak to the person I spoke with on the phone and she says that none of them there answer their phone it had to be the call center. Then got the nerve to charge me for the tire and warranty for that tire after all this bs. They definitely don't care about customers!
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September 2023 by Albert Bordelon
I have used Mavis for both personal and company vehicles and always been treated well and felt like I was important to the employees. Did the work in a timely manner with no headaches during the process. I recommend them to do your vehicle work. Winchester store by Krogers is my most frequent one I use.
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August 2023 by Christina Shipman
This location is awesome!!! This is the only location I will go to. The employees are so nice and give great customer service. They always greet with a smile. If you ever need anything done to your car come here and they will take care of you!
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August 2023 by Tiffany Nicole
ETA: Justin called me first thing this morning and explained they are now under new management. They got me taken care of. Thanks again!In march of 2021 I needed a tire due to hitting something in the road and had a blowout. I thought they took good care of me so I went back to get my oil changed in May of 2021. They told me if I purchased the new tires they would change my oil for free. Turns out they never changed my oil and turned off my oil light to never come on. The three tires they put on are a completely different brand than the first tire. Now with only 24k miles on the first tire I purchased the tread is separating. I know this because I had my transmission changed at the dealership last week and one of my problems was the car was vibrating when I got over 65 mph. They put it on the lift and showed me the vibrating was caused from the defective tire. I have called customer service 3 times with no response from chad the regional manager since the claim was escalated a week ago. Turns out they never took good care of me and completely took advantage of me since I don’t know anything about tires. I’ve learned my lesson and will never be returning.
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August 2023 by Tammi Cochran
Had an unexpected tire leak. Stopped by Mavis Tires & Brakes on Winchester Road and Justin took care of me. The customer service was wonderful! I recommend this location for your tire and brake needs.
