-
December 2023 by Ann W.
I read a lot of these negative reviews, and I don't know what y'all talking about. Both folks in the shop on an early Friday morning were nothing if not professional, considerate, and kind. They're still the best price for installing hitches and wiring harnesses of any mechanic shop in town ($400!!) and took the time to show me all the ins and outs, including a couple of tips I didn't know. This is the 3rd hitch I've put on vehicles at this particular location over 10 years.
-
September 2023 by Shawna L.
I reserved a rental online via mobile pick up. Was given a call hours before my pick up time...that said...I could not get the vehicle at the time requested because the Area manager said the van I was renting could not be Mobile pick.up...but had to picked up with an agent present. It cost me an extra day with increased insurance costs and I am quite upset. The system should have been.updated to reflect this detail. Note also my original location was the one that called initially. But the same issue was experienced at the location I got the van from.
-
September 2023 by Gina Hayes
Sure would help if they answered the device used to receive and make calls...you know the telephone? How is there NO ONE to answer, just an endless loop of options none of which are to speak with customer support about your storage. DO BETTER Tyler and friends.
-
August 2023 by MELVYN MCDONALD
Truck was dirty. It was not cleaned out by the previous person. Air condition barely worked on the hottest day of the year. The trim on the inside of the door kept falling down. There was a blue recliner already on the back of the truck and I was charged double the following day.
-
February 2023 by Kathy Last Name
The facility is okay, this facility has someone on site during the day, but the facility is run/managed by the facility down the street. The lady on site is very helpful and polite but she is limited by the office down the street, they don't give her access to the tools she needs to help customers, she has to go thru the other facility in order to do simple things for customers. The only other thing they are lacking are accurate exit signs, the place is like a maze and if you follow the exit signs you will go around in circles and not to an elevator!
-
February 2023 by Randy Silver
Crowded location. Difficult to get in or out as trucks and trailers are parked everywhere.There are probably easier locations to use.
-
October 2022 by Anthony Wittenborn
Storage unit was broken into. There were several attempts to break in and the last one was successful. The doors were able to be pried off with a crowbar as the metal for the locking mechanism is so weak it just bent out of place. They now refuse to share video footage with us to help catch whoever took it. Scum of the earth business
-
September 2022 by Kaley J
This place is absolutely terrible. Management is terrible, doesn’t answer the phone or take anything seriously. They say 24/7 access to your unit yet they deny access after 9pm. I’ve had my unit broken into and items stolen, they were so rude, unhelpful, and argued with me that it wasn’t broken into as if I stole my own stuff. Refused to look at the cameras without a warrant. Please take your business elsewhere, I will be canceling my contact as soon as I can.
-
August 2022 by Dynamic
Storage unit was broken into. There were several attempts to break in and the last one was successful. The doors were able to be pried off with a crowbar as the metal for the locking mechanism is so weak it just bent out of place. They now refuse to share video footage with us to help catch whoever took it. Scum of the earth business
-
July 2022 by Weston Brown
Everyone was very rude, threw me keys told me to go find the truck they don’t know where it is.. finally find the truck and it’s dead.. The whole time I was asking questions about the process the person was on FaceTime talking. Just very rude all around. I never care to go back here for sure. Only reason I stayed was because it’s a 24hr location and everyone one else has closed..
-
July 2022 by Skenny Massie
someone just broke in my daughter climate control storage unit. almost empty, my daughter Doc Marthin shoes collection gone. her clothes and other stuff. summer break so all her belongings at that storage
-
January 2022 by Brittany Sayers
Worst experience I’ve ever had with a company. U-Haul as a whole but also this specific location. They never answer their phone, the manager was incredibly rude and the staff was untrained. I reserved a storage unit months in advance of my move from out of state and when I got there they had rental the space to someone else! I had a 4bedroom home in their largest truck and they brushed me off saying there was nothing they could do. They offered a much larger unit than I needed and I reluctantly had to accept. No discounts. I ended up paying 200 a month more than I planned due to their mistake and now that I’ve moved out of the unit they are STILL hounding me for payments even though I don’t own the unit. Yet no one will answer the phone or call me back as customer service promised to help me rectify the issue. They just keep on charging me more fees. Pitiful location and pitiful company. Will never be using them again.
-
April 2021 by Chris Shears
Every time I call I can not give an answer... Need to take that number down and get working number up
-
February 2021 by Kathryn Sharp
They are very helpful. The manager of this location is a real peach...they don't make them any better.
-
December 2020 by Noatimeanman Yep
Nice guys.
