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March 2024 by Jocelyn Waites (Leeana)
This location is the absolute worst ! I have food that is not making its way to me until 9-10pm on top of that there have been multiple nights where none of my stuff is getting here until 10pm everytime !!!
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February 2024 by Angela Keys
Had a medical delivery I needed to pick up. Customer Service at the time seemed very rude
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February 2024 by Robert Smalley
UPS in Huntsville has turn to complete garbage packages sitting at hub then marked weather delay on a nice 66 degree day. Sad given I worked for the airlines years ago.
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December 2023 by Matt Ray
Worthless store hours. "Opens at 2 PM"My 2 day delivery package was already late and should have delivered before Thanksgiving, but when it showed On the truck for delivery on black Friday, signature required, I was forced to stay home all day.The truck online tracker showed it in my neighborhood, but never came down my street. No attempt to deliver was made. The next day, they did not even send out a delivery attempt.I want my shipping charge back after this utter failure. If my package does not arrive soon, I will be filing a claim as it is very high value.I guess we are now in that time of year where tracking does not matter, it does not matter what service you pay for, you will get your packages when they deem you worthy.
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October 2023 by Ross Laymon
The driver that runs my route comes out of this hub. Now, out of the blue, he or she has decided my name isn’t valid and won’t deliver packages to me. They are even nice enough to never knock on the door and never ring the doorbell when making a delivery attempt. Additionally they don’t leave a ‘missed delivery’ slip for me to be able to do anything about it.Edit: How am I supposed to reply via social media DM…? I don’t use any of those social media.
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July 2023 by Jacob Ballard (Jake)
The ladies were helpful and quick performing their duties
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March 2023 by Jody Pope
This review comes way overdue! Absolutely the best place to take any of your shipping needs, the hours here are so PERFECT! Location couldn’t be better and mostly the two personnel that work up front are always helpful and knowledgeable! All the other employees I’ve came in contact with are so nice too!!
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February 2023 by Kris Potter
Woman at desk is very rude. Literally threw my package into sorting bin.
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January 2023 by Laura Burris
The UPS driver left my package on the ground in my driveway in the pouring rain. The driver instructions said to leave it on my front porch. The porch is COVERED and I keep the porch light on even during the day to help delivery people since I do have 2 porches. One is uncovered, but they didn't even leave it there, they just left it on the ground while it was actively raining. I can't get through to speak to a live human being to talk to about it. I filed a claim because of course the items inside the soaking wet box were damaged too. Not a good look UPS.
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December 2022 by Kenneth Upton
I had a misdelivered package on 11/29/2022. Very expensive item. I was supposed to sign for. I never received it, nor signed for anything, yet they amazingly show p.o.d. As of yet, have not been able to do anything except file a claim with virtual assistant. Also, have to wait 15 days. Spoke with my UPS driver, and he says he was off that day...... amazing huh.
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November 2022 by Derek Dornellas
Stood in front lobby for 5 minutes and no one was to be found. Walked out door and into sorting bay where a worker rudely just yelled someone's on their way. Another couple minutes and a lady shows up. She was friendly though which got the 2 star review.
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October 2022 by Alex Hewlett (HaViiK xX)
The woman that works at the service desk is rude and the drivers that have our contact information to use if they can't find our address make this location and this delivery service one of the worst I've had to deal with. I went to this location to try to figure out where my package is when it wasn't delivered and I wasn't notified that the delivery was changed when the driver was at my apartment complex. The lady was rude as soon as I walked through the door and tried to blame me for the issue because I ordered something online and not in person. Probably the worst interaction I've had with UPS.
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August 2022 by Mark Gardner
Great service. Just what I expect from a UPS store.
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July 2022 by Chris Smith
Can't get a real person to answer the phone. UPS feels more like the postal system.
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June 2022 by Shiree McCarver
Doesn't open until two pm and closes at 6:00 for drop offs and 8:00 pm for pickups. Can't park at the door. Handicapped parking is at the back of the parking lot so what's the point? I suggest you go to the UPS location around the block from this one. Turn right on Meridian st and it will be a block down on the right.