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March 2024 by Scott Hill
These people lie and the tracking information cannot be trusted.
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February 2024 by Chelsea S
I cannot get in touch with anyone. My childs social security card was never delivered to me, although the SS office shows it was BACK IN DECEMBER!!! I get peoples mail all the time that isn’t mine. It’s like the mail man delivering the mail does it with his eyes closed!
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February 2024 by Susan Howsman
Set up a passport appointment for my husband over a week ago. Got a reminder email about the appointment. Went across town for the appointment, and was told the passport acceptance employee would not be in that day. Not sick, just not usually in on Thursdays. If you know someone will not be there, don't make appointments, or at least send a notification that the appointment has been cancelled BEFORE people take off work and drive over there.
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February 2024 by Lindsey Morgan
If I could leave negative stars I would. This facility is the most useless place ever if you’re needing a passport. After 3 tries with appointments, still not able to actually see the passport representative and if you ask any questions the other staff is extremely rude. It shouldn’t be allowed to make an appointment on the website if the representative is never there.
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February 2024 by lynsey c
Made an appointment took time off of work and kids out of school showed up and was told that the guy who did passports was not at that location that day and we would need to go to the other location for walk in……um no! I made an appointment for a reason! Do yourself a favor and call the Madison county passport office they take appointments by phone and were super pleasant! Post office does not deserve our business!
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February 2024 by David Black
Mail reported delivered but not—nobody even shows up on my ring camera on the day they say it was left at the front door! Happens over and over and some merchants will only use USPS for shipping so I have had to get some items replaced multiple times due to USPS lies about delivery of the package!
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February 2024 by Asa Nicole West Common
I understand the delays due to weather, however, my packages have been sitting at the post office, literally 3 minutes from my home for days. I work out of town and it would take me several hours to get there. I call to see of someone can help me or if I can just make arrangements to pick it up, but they don't answer. Then, they actually took the phone off the hook. I am not clear why there is such poor communication and lack of professionalism. Now I have to go there and risk wasting hours for nothing. My next step is the OIG. If that isn't an option, I will go as high up as I need to.
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December 2023 by Tamika
They are irritatingly rude. They always packed so it seems like they would be kinder knowing that they are always understaffed which is their own fault!
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December 2023 by Robin Temple
Mail reported delivered but not. Never rings or knocks but drops and runs. Mailman usually delivers after supper when it’s dark.Four checks Stolen and forged within 24 hours. They were mailed Inside the Post Office.
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October 2023 by Christopher Spencer
This Post Office consistently marks items as delivered and even indicates where the package was left (in the mailbox, at the front porch, etc) but the item was clearly never delivered. It will show up 2-3 days later. This is unacceptable (and possibly illegal) and needs to be investigated by the PostMaster General. We had a package that was marked delivered on Friday, 8 Sept at 1:29PM, that was not. When the mail carrier delivered the paper mail around 3PM that day, I asked her and she said that another carrier had delivered her packages earlier in the day for her. It's now Monday and we still don't have a package we expected to use the contents of this past weekend. It's no wonder people stop using USPS when they can't deliver on time.
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October 2023 by Kim Bice
There’s not one person in this post office who is not a rude, hateful and obnoxious!They act like you’re bothering them asking questions and bringing up issues to their attention. Like they’re working for free .The mail carrier refuses to deliver any Amazon packages to the house? Why, because she can’t with her health issues.So now I am accepted to pick up packages from the post office that I am paying Amazon for to be delivered directly to the house?This is beyond ridiculous to be paying these people to stand there and treat customers like garbage!And where do you go to make legitimate complaints? I have no clue. But I highly doubt anything would change even if I got hold of anyone higher up in the food chain????
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October 2023 by Cindy
I have the UPS app that tells me what I'm getting in my mail each day. My sister and I went and had our driver's license renewed. And it said it was going to be delivered on the 15th. And never came. I contacted them and they explained that just because the mail was showing that it's coming that day doesn't mean that it is and they explained the reasons. So I waitedanother week My sister got hers but I'm still waiting for mine to be delivered. My boyfriend has been expecting a very important card from his employer should have been here over a week and a half ago still hasn't shown up. I have had to have stuff sent to us certified they put the time they can buy and knocked on my door but they lied they didn't knock on it cuz we were home at the times. I live in an apartment so I think they just were too lazy and didn't want to take the time to come up the steps to notify me. I'm very upset with him and I want my mail and I'm tired of having these reoccurring problems with them
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October 2023 by Ashley D
Quit marking packages as delivered when they haven’t been delivered! It’s dishonest and adds unneeded stress on the customer’s part. I’d rather you admit you’re falling behind than trying to put up this facade like things are going smoothly.
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August 2023 by Jerry Pitre
Do not take your packages here especially if you want them scanned literally the employee admitted to me that they do not scan items necessarily especially if the item is done on a weekend. Normally I use the one downtown and they scan packages every time with no issue. Do not use this one.
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August 2023 by Kaleb
Awful, rude, and intentionally skips telling you info you need for certain procedures, worst USPS I’ve ever dealt with, steer clear
