-
January 2024 by Michael Gratz
More often than not, cash can't be withdrawn or even deposited in the ATM. What's the point of having one if it's unusable?
-
December 2023 by suresh thomas
Service sucks
-
September 2023 by Amber Larribas
Needed something noterized Micheal b was very helpful got us in fast!! Best Wells Fargo in Huntsville!
-
March 2023 by Jimbo Y
Very unfriendly staff and also very useless, I had a billing issue this morning and asked a front desk Indian lady who works there and she said she can help me to call the bank specialist and then she just tell me to wait on the side and never responded me and I asked for manager she said she is the manager and ask me to go other branches. I think she is a lier and she just wants to get her job done. Very disappointed visit!!!!
-
March 2023 by Kejiu Ying
Very unfriendly staff and also very useless, I had a billing issue this morning and asked a front desk Indian lady who works there and she said she can help me to call the bank specialist and then she just tell me to wait on the side and never responded me and I asked for manager she said she is the manager and ask me to go other branches. I think she is a lier and she just wants to get her job done. Very disappointed visit!!!!
-
October 2022 by Renata K. Libhart
Great customer service, line was long, but it was Friday, so a wait was expected. Overall great experience!
-
October 2022 by Pedro Acosta
Couldn't cash a cashier's check from a credit union after several attempts. I am officially done with Wells Fargo. It's been over a decade. I've banked with them and only recently gotten credit card offers and never been approved for a personal loan despite multiple applications. Now they can't even cash a cashier's check for me. I'm officially done
-
October 2022 by Timothy Macfarlane
This Branch Banker and Manager were incapable of properly assisting me as a Wells Fargo Customer, even after they said "there is nothing we can do" the branch down the street completely resolved the issue in only 15 minutes! I gave the other branch five stars! The 5 Star Address is 7796 Hwy 72 W, just ask for Christopher Chancellor.
-
August 2022 by S Fury
I called the Wells Fargo location i was going to before leaving to make sure that I could buy foreign currency from them. I only have a mortgage with Wells Fargo and was told on the phone that would be enough.When I got there, I was told that I needed a checking or savings account to buy foreign currency even if I was paying cash. Every teller said no (with an attitude) except one. Ruth said that she would try and do it. While the other tellers snickered cause they were sure it would not work, Ruth was so pleasant that I was able to not worry about the other (obviously lazy) tellers that are quick to send a customer away so they don't have to do anything. If it wasn't for Ruth, this review would have been 1 star and I would've continued to blast Wells Fargo on every social media platform.Ruth, thank you so much for trying and accomplishing customer service for someone that is very hard to please and even harder to impress.Wells Fargo, you need to train your other tellers to be more customer service oriented.
-
July 2022 by Mckenzie Worley
Candice smiley helped me after being super busy and helped me with a deceased family members account that took close to an hour. She was great, professional, patient and helped me to her fullest ability and more! Thanks!
-
June 2022 by David Belcher
This bank has no Customer service experience whatsoever. It has the worst call center in the nation. I was transferred 3 different times and still.got no definitive answer to my question. The branch office was just as bad I have been trying to close my late Mother's account because I am the beneficiary. I have nothing but a run around. ABSOLUTELY DO NOT BANK.WITH.WELLS FARG. THEY LET YOU PUT MONEY, BUT MAKE IT NEAR IMPOSSIBLE DO GET IT OUT!
-
May 2022 by Christine Cason
I opened a new account and I am very pleased with the service that I received. I was very happy with the service from Shenika. She was so friendly and professional as was the entire staff.
-
January 2022 by Adrienne M
By far the SLOWEST Wells Fargo in the city!Maybe even the state!Makes me dread having to do any bank business!I’ll drive all the way to Jones Valley for speedy transactions && customer service!
-
December 2021 by Julia Cross
Worst bank ever, I hate that the company I work for switched to this bank, they hardly ever have more than one employee working the counter, they're slow, you can hear them in the back playing while there's a line out front!!!
-
October 2021 by Tammy H
I went in to set up an account and fortunately there was a banker available, they said often you have to have an appointment to do such things as setting up accounts. I was set up with the by far the sweetest lady who could have helped me, her name was Faith. I had some special requirements and requests and she totally met my every need with her professional knowledge in banking and has the most amazing personality ever. When I left that day I felt like I gained a friend and all the faith I needed to take care of things! I am glad I chose Wells Fargo to help me with my financial needs! Great facility!
