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September 2023 by Emma Kinkead
If I could put half a star or no star at all, I would. The owner of my place of business and one of my coworkers were profiled and treated so poorly today, it makes me sick. The teller was rude as ever and talked to the owner of my place of work like he was stupid (just because he doesn’t speak the best English) and spoke to my coworker like she was a criminal (she has tattoos and colored hair). They just needed assistance with payroll checks, and were treated as if they were trying to commit a crime. Shame. Don’t take your business here. There are MUCH better and kinder branches who will not make you feel like an idiot for asking simple basic banking questions.
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March 2023 by Alana Marie
I called the day before and asked for an appointment to speak with someone about a credit card and was told it was perfectly fine if i showed up between 12 and 12:15 the next day as i was coming on my lunch break. When I got there, there was no one to speak to me and I was told she just went to lunch. I walked in the building at 12:06 and even told the lady I spoke to that it would be on my lunch break. Extremely frustrating and unprofessional.
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October 2022 by Oneofa Kind
Rude slow service
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January 2022 by Chosen One
Rude slow service
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April 2021 by Charles Cutts
I hope BB&T/Truist realizes what an asset they have in Regina. Her patient professionalism made my daughter's and my recent visit to the Montclair branch something to remember. Outstanding customer service made us both feel like members of a family rather than account holders. If I could leave one hundred stars I would. Thank you Regina.
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November 2020 by Dootsie W.
I am very very pleased with the Montclair Rd Irondale /Eastwood branch and especially Regina Webb! They are always very friendly in there and go out of their way to help me. Without going into too much detail, Regina is really going over and beyond to help me solve a problem . I'm big on customer support and they get an A+ in that area Especially Regina Webb !
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October 2020 by TLS
Dont walk RUN!This branch is horrible. I opened an account online but went by the branch to make a deposit. The manager, Petra, she can't find the info. Poorly informed. Never tried to help. Guess I'll keep my $35k deposit. On the other hand, the 800 number was easy as pie.
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March 2020 by Dr. Tameka Lee
Dont walk RUN!
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March 2019 by Guadalupe Lozano
No one was in line an I was waiting for about 20 minutes for no reason.
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February 2018 by Terrence B. Scott, Sr.
The staff at this BB&T branch is the best. PERIOD!!!! Mr. Smith and Mrs. Long run a tight ship. Much better than Wells Fargo, Regions, BBVA, 1st Commercial, Bank of America, etc.
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April 2016 by Maniac Mike
Pleasant experience Mrs.Long best banker I ever met. Honest with me at every question I had to ask.
