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November 2023 by a es
worse collision center ever. No star is the honest review. Please read this before taking your car there. There is no customer service. There is no actual respect to people time and money and cars. Starting with Tracey, the front desk lady: poor customer service. She blocks calls and she is useless. The worst human being there. David Boovey: completely stupid idiot, does not know what to do and how to, wondering when he is going to be fired, not a trustworthy or honest person. Geff the manager: is the worst of them all, he lies and manipulates all the time, he is absent always or claim to be.. Our car stayed there for 4 months and un repaired for 6 months, we ended with few things need to be repaired after due to incompetent management. Please do not take your car there.. would rather sell my car than dealing with these idiots. negative 10 stars if I could.
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September 2023 by Mayan Patel
Jason and David have helped me on multiple issues for a BMW 428i Gran Coupe. Their level of service and knowledge far exceeds any other shop (including out of state). Don’t hesitate to take your vehicle to the right place.
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September 2023 by Kevin
Top-notch repair center. They outshine any other Repair center I've used in my 62 years
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March 2023 by Anthony Johnson
I’m giving this place one star not for their work quality but how difficult it is to do business with them. I had some work done on my Range River Discovery a few weeks ago and the vehicle was in the shop for almost three (3) months. Of course the “supply chain” was the blame and there is no way you can verify that. Communication was very poor during this period and I had to continually call them to get an update (their automated system is of limited value).Unfortunately my vehicle sustained some very minor damage again and I went by this morning (2/10) without an appointment to get an estimate. They told to come back February 23rd for the estimate! I live in Orange Beach so it’s not like I can pop by at any time. It is amazing that a body shop is not sufficiently staffed to provide on demand estimates with a reasonable wait time.For me I will never go back to Tom Williams collision. There are too many other quality body shops….as a customer I require better service. Good riddance!
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November 2022 by David Cowan
Had a serious accident with my 2022 Audi S8 and Ryan and the team got my car repainted and all suspension and braking systems repaired as if the car was new again. Highly recommend these folks for what they do. I was totally impressed with positive outcomes and great communication skills.Services: Tires
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November 2022 by Billie Faye Massey
Let me start this review by saying that I hate leaving negative feedback but I want people to know what they’re in for. I should have read the reviews first and done what friends told me to do and used Town & Country in Bessemer.I was originally told that my simple body repair would/could be done in a day so I scheduled my appointment almost two months out because it was the soonest they had. That should have been a red flag! At my husband’s urging, I called three weeks before my appointment to confirm that we were still on. I was told to drop my keys in the drop box. I reminded them of what I was told, same day. The office manager, Angela, tried real hard to help me and told me that they don’t even order the parts until they have the vehicle (another red flag) but Jeff said no way. Three days, four MAX!! Here I sit EIGHT days later and they still have work to do for simple body work, Front clip, not even including the hood, and some trim replacement. Plastic, people, PLASTIC!!! oh and the windshield washer reservoir had to be replaced too. Still, eight + days?So would I recommend, absolutely not! Unless you’re overflowing with rental car money, enjoy being lied to and have nothing at all better to do than wait.So I’ll leave this heat and hope that others will heed the warning! Good luck because you’re going to need it!Service: Body & Trim
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October 2022 by Robert Kimbrough
Unable to get any service on repairs to our lexus. They are so backed up, couldn't get a answer from them on any thing.
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July 2022 by Ellen Shirar
I recommend using a different body shop if you can. They take on too much business and do not do work in a timely manner. I made an appointment, had my car looked over and then scheduled another appointment to get my car fixed 3 weeks later. When I brought my car into be fixed they estimates it would be another 2-3 weeks because they did not order the parts yet. I asked if they could order the parts without taking my car apart and they said yes. I was not going to leave my car sitting on their lot and have to get a rental car when I could still drive it. They then stated I had to put down a deposit for them to order the parts. This deposit was never discussed in my first appt, or i would have already paid it. So I put down a $500 deposit. Then I called a couple days later and they still had not ordered the parts because an insurance agent had to look at my car first. They never called to update me during this time. I never would have known they weren't doing anything if I hadn't called. They said that they would coordinate with my insurance company and call back with a time to come by for the agent to look at my car. 1 week passes with no update. I called to ask for a refund on my deposit so I can go elsewhere. It takes 5 days to get a call back and confirmation that they will refund my deposit. No one apologized or even tried to keep my business. So if I were you, I would go to a different body shop, one that has knowledgeable staff that can complete your repairs in a timely manner.Service: Body & Trim
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July 2022 by Krysti Morgan
The people are so rude. I whitenesses a woman ( a secretary at that) belittling people and giving orders like she was the manager when asked for the actual manager and he actually arrived she still continued to speak to people like they were less than and he let her I’m not really sure where they learned customer service but I need to go back to school. I didn’t even use them because of the people who were there I turned around and walked away. Tom Williams you were losing money because your people in your collision center are rude they are very unhelpful and I’ve also heard reviews from other people steading that they drove their personal vehicles around like it was theirs somebody might want to get these people under control
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May 2022 by Randy Maldonado
Got an estimate approved it. scheduled appointment and dropped it off. 2 weeks later I call to check the status because i havent heard anything. I was quoted a week or two. They told me "I dont know what we are doing with it, can you come down and tell us?" Very unorganized. I was out of a car for two weeks for no apparent reason.Services: Painting
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April 2022 by James E Adams
Moving Van backed into 2006 Volvo S60T fender. 20,000 lb lick. Tom Williams Collision Center fixed Everything Perfectly! About $2k. Cost me Zero. Timely Updates by email. No need for calls. Easy Peasy.
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March 2022 by Mittie Brown
I'm am so disappointed in the service provided by Tom Williams Collision Center. I dropped my car off on 02/14/22 for a minor front bumper and rim repair/replace. I was told that due to Covid and delays in getting parts that it would take longer to fix which I was okay with and my car was ready for pick up on 03/03/22. When I picked up my vehicle on 03/03/2022, I noticed that my car was dirty, their was black hand smudges on the leather interior, their were coffee stains on the from driver seat and the console. The outside was dirty even the new front bumper had dirt all over it like my car had been used while it should have been parked. I then checked the mileage and when I dropped my car off it was 11837 miles and when I picked up my car it was 12057 miles. Also, my diver 1 and driver 2 car settings were deleted and my car was change to sport mode when I drive my car in Standard mode. So basically while my car was in the care of Tom Williams Collision Center someone drove my car 220 miles. When I contacted Tom Williams concerning the matter the General Manager Jerry Savages tells me that no one drove my car that he has a picture of my mileage and it was 12114 when it was dropped off. I advised Jerry that can not be correct since when I picked up my car it was at 12057 miles. Jerry talked over me and I had to interrupt him just to have a chance to express my concerns. Jerry, never showed that he care how this made me feel violated or made any attempt to rectify this situation but continued to state that no one drove my car. Please read my message before you decided to take your vehicle to Tom William Collision Center, even though the front office staff are very nice, you can't trust these people they have no integrity. I can not recommend and I will report this to my insurance carrier.Service: Body & Trim
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March 2022 by Mittie Brown
I'm am so disappointed in the service provided by Tom Williams Collision Center. I dropped my car off on 02/14/22 for a minor front bumper and rim repair/replace. I was told that due to Covid and delays in getting parts that it would take longer to fix which I was okay with and my car was ready for pick up on 03/03/22. When I picked up my vehicle on 03/03/2022, I noticed that my car was dirty, their was black hand smudges on the leather interior, their were coffee stains o
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March 2022 by Mittie B.
I'm am so disappointed in the service provided by Tom Williams Collision Center. I dropped my car off on 02/14/22 for a minor front bumper and rim repair/replace. I was told that due to Covid and delays in getting parts that it would take longer to fix which I was okay with and my car was ready for pick up on 03/03/22. When I picked up my vehicle on 03/03/2022, I noticed that my car was dirty, their was black hand smudges on the leather interior, their were coffee stains on the driver seat and the console. The outside was dirty even the new front bumper had dirt all over it like my car had been used while it should have been parked. I then checked the mileage and when I dropped my car off it was 11837 miles and when I picked up my car it was 12057 miles. Also, my diver 1 and driver 2 car settings were deleted and my car was change to sport mode when I drive my car in Standard mode. So basically while my car was in the care of Tom Williams Collision Center someone drove my car 220 miles. When I contacted Tom Williams concerning the matter the General Manager Jerry Savage tells me that no one drove my car that he has a picture of my mileage and it was 12114 when it was dropped off. I advised Jerry that can not be correct since when I picked up my car it was at 12057 miles. Jerry talked over me and I had to interrupt him just to have a chance to express my concerns. Jerry, never showed that he care how this made me feel violated or made any attempt to rectify this situation but continued to state that no one drove my car. Please read my message before you decided to take your vehicle to Tom William Collision Center, even though the front office staff are very nice, you can't trust these people they have no integrity. I can not recommend and I will report this to my insurance carrier.
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March 2022 by Mittie B
I'm am so disappointed in the service provided by Tom Williams Collision Center. I dropped my car off on 02/14/22 for a minor front bumper and rim repair/replace. I was told that due to Covid and delays in getting parts that it would take longer to fix which I was okay with and my car was ready for pick up on 03/03/22. When I picked up my vehicle on 03/03/2022, I noticed that my car was dirty, their was black hand smudges on the leather interior, their were coffee stains on the from driver seat and the console. The outside was dirty even the new front bumper had dirt all over it like my car had been used while it should have been parked. I then checked the mileage and when I dropped my car off it was 11837 miles and when I picked up my car it was 12057 miles. Also, my diver 1 and driver 2 car settings were deleted and my car was change to sport mode when I drive my car in Standard mode. So basically while my car was in the care of Tom Williams Collision Center someone drove my car 220 miles. When I contacted Tom Williams concerning the matter the General Manager Jerry S****** tells me that no one drove my car that he has a picture of my mileage and it was 12114 when it was dropped off. I advised Jerry that can not be correct since when I picked up my car it was at 12057 miles. Jerry talked over me and I had to interrupt him just to have a chance to express my concerns. Jerry, never showed that he care how this made me feel violated or made any attempt to rectify this situation but continued to state that no one drove my car. Please read my message before you decided to take your vehicle to Tom William Collision Center, even though the front office staff are very nice, you can't trust these people they have no integrity. I can not recommend and I will report this to my insurance carrier.
