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August 2023 by Kelvin Mathews
My truck went down on Friday with a bad sensor in the DEF tank. I had my truck towed to Trackwork in Irvington, AL from Loxley AL on 07-28-23, Paul spoke with me in the morning of 07/29/23 and after I told him what my truck was doing, he knew exactly where to look, and my truck was repaired and out of the shop by noon. Paul is a great person and Technician; we need more people like him at dealerships.
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May 2023 by Albie Whitaker
We just recently used Truckworx' road side service. Greg Yalch did a great and honest job. I'd highly recommend Truckworx (especially for roadside assistance!)
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May 2023 by Jb Craig
They are awesome they got a new section of truck's in go see chad?
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April 2023 by Jeff Whaley
Gentleman in the parts department was super friendly and helpful over the phone. They had plenty of stock of the part I needed. Drove by, picked it up and enjoyed the smooth experience!
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January 2023 by Jonathan Rawls
Been here since yesterday evening about a headlight issue which I thought would be an easy fix but nooooooooo. The part wasn't in so they say come back in the a.m. so I get there at 6:30 ready for everything to get handled today. First problem i ran i ran i to was the headlight assembly wasnt there and didn't get delivered till 10 am. Second problem now they saying the lighting still wouldn't work due to whatever other issue was already there when they were to be checking the whole headlight area in the first place. Now they saying that that part isn't in and that it will be here on Monday so now I have to either stay here the weekend. My question is why wasn't this found due to inspecting from the start to where they could have got everything you needed instead of wasting my time.
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January 2023 by frank grzonka
Crete driver I put truck in for clutch fan 14th wasn't that but it's gone from 2to3 weeks to get tech to fix to 3.5 weeks what's next end of January
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December 2022 by Scott's Hotshot LLC
I am always pleased with the service I receive here. Paul is always so helpful and very knowledgeable when it comes to servicing my trucks. The ladies at the service desk are also very helpful and provide great customer service.
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December 2022 by Homero Guerra
Great friendly,helpfull people.
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November 2022 by Keith Barrett
We made a parts delivery. The person who picked up the part was a friend of ours. The place was clean and neat with sufficient parking for us. We were able to get in an out with no trouble whatsoever. The place was easy to find with Google maps. We were able to get back on the road with no issues.
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November 2022 by Michelle Breaux
Appreciated the professionalism and timely check-in. Smiles were also in abundance which are most appreciated by us drivers, yet not seen often. You guys in service ROCK!! I’d transport for you again in a heartbeat!
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November 2022 by Pippy Stanley
Tonya in the service department was incredibly rude, condescending and not helpful with her "that's not my problem" attitude.
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October 2022 by Ryan Bailey
4 weeks and haven’t even looked at my truck for an issue they claim (from the time it was dropped off) that they can’t disable but can only reset the parameters on (bendix) which is a matter of hooking the truck to a computer, called out there for an update and was told there are six trucks ahead of mine and it will be next week before they can look at it( same story I’ve been told since the day it was dropped off and every week since how convenient right) this is a bit ridiculous as I am a one man operation that hasn’t worked in over a month and feel like because I’m at their mercy I am getting the run around. From someone that wouldn’t have anything but a Kenworth in the past I sure as heck would buy a dang Volvo over a kw at this point just over getting service work done at this dealership.(not the first time I’ve had issues here)
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July 2022 by Darrell Scott
This place definitely goes above and beyond to help you stay roll.Paul was very helpful made sure that everything went as smoothly as possible.Heather that works the service desk awesome she makes sure that you’re took care of pretty quick when everyone here is always nice. To me thanks keep us trucking
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May 2022 by steve hardwick
Parts prices are 4X normal prices, gouging customers. Good news the parts were in stock - just real proud of their inventory and I guess they really don't want to sell it. Friendly, knowledgeable, helpful people. Parts Pricing policy is a disservice.
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May 2022 by Aaron Smith
Picked up a load here everyone is real cool, loaded me in less than 45 mins was a little overweight but they got me reworked in less than 10 minutes.
