Advance Auto Parts generally receives mixed reviews from customers. Many find it to be cheaper than competitors like AutoZone, although this may be due to lower inventory and labor costs. One customer shared a positive experience when their car wouldn’t start; a helpful employee, who resembled Santa, cleaned the battery posts, allowing the car to run again. They returned for a battery purchase and appreciated the price match service. However, not all experiences are positive. Some customers report issues with staff availability and knowledge, particularly during closing times or breaks. One customer was frustrated when an employee was unwilling to assist them with a query, indicating a lack of necessary knowledge for the job. Despite some negative experiences, others appreciate the helpful staff and the assistance received for their automotive needs, such as purchasing a windshield wiper. Overall, Advance Auto Parts is viewed as a budget-friendly option, yet the quality of customer service can vary.
i came in right before closing and was greeted by J. Johnson sweetest man ever!! i forgot to ask for his first name but he was so helpful i definitely will be back !
July 2025
Kasandra Kelly and Selena Taylor were so great! They changed my windshield wipers for me even though I bought the wipers from somewhere else! I'm so thankful for them!
