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April 2024 by Karen Colley
Always kind and on time. These ladies are doing a great job at Jasper, Al. location. Thank-you for always doing a kind and good job.
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May 2023 by Zach Jurvis
Wonderful branch to start with!!!
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December 2022 by cindy aaron
I live an hour away from Jasper, but I refuse to change banks. The customer service with these ladies is fantastic. I have been with this bank for several years and I have never had a negative experience. Definitely recommend!
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June 2022 by David Brewer
Very good bank good people an service I been with them for about 15 plus years an love it there
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October 2021 by Cherry Goodroe
Excellent bank.
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February 2021 by Aaron Wade
Terrible customer service. Staff is rude most of the time.
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November 2020 by Kayla White
Always helpful
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July 2018 by Larry Leeth
I've been with Ala Trust even before they changed over to Ala Trust. The ladies are always kind and friendly. What I like even more is when I come in or use the drive thru it's like dealing with friends they know me the second they see me. I remember when the storms/tornado came through a few years ago systems were down everywhere but you could go in and they would fill out a paper and they gave you money and deducted it once the systems were up and running. So I'm very happy with my credit union. I can only speak to the branch I use that's in jasper al.
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July 2018 by Calvin T. Echols
Ala Trust Credit Union is the most trusted and reliable banking institution I've dealt with, no troubles ever.
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July 2018 by Jody Walker
Some of the friendliest and most professional folks I've ever dealt with.
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July 2018 by s. j.
I have been with Alatrust Credit Union long before they became ACU and the treatment has been the same. They have worked with me through hard times and treated me well. I have nothing negative to say about them and would recommend them 5 stars. ... from the Birmingham branches.
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July 2018 by Ben G
Unlike Gary G, who has had an apparently good experience with Alatrust, I cannot say the same. Downright scum of the earth, they failed to notify me with multiple loan changes and charges. Double charged me with loan payments that we're already paid and proven were paid. They are money greedy and will hit you with constantly changing payments that make no sense, on time or not. You could not pay me a $1000 to recommend anyone to take their business to this bank. They were not accommodating at all when I tried to make payments out of state while working. If I could give a lower rating, I would. Hell, Wells Fargo has better customer service than these moronic swine. That's my experience, may not apply to everyone, but heed my warning.
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May 2018 by Justin Harbin
Might be a great bank but mortgage side needs a total makeover. Reconsider using them for lending purposes.. they seem to have no clue on requirements and time frames to closing. We are still struggling after over 2 months of being under contract to get a closing date. I don't want to speak for the whole bank but this experience with them has been a total joke.
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April 2018 by Brenda Daniels
The tellers and loan officers are fantastic and friendly I'm always pleased with their service.
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March 2018 by Judy Jones
I worked in banking for 3 decades, for a number of banks. I retired a few years ago and didn't feel a pull to leave my banking business with my employer. And honestly, didn't feel like moving it to any of my previous employers. After some looking about I landed with First Educators, now AlaTrust - and I can't say loudly enough how much I love my bank. It's a great feeling. I highly recommend you give them a try.
