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June 2024 by Marty Shoemake
Excellent service, friendly staff, knowledgeable service techs.
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June 2024 by Jennifer Bosworth
Awesome to work with! Very helpful, kind, and quick! Helped solve my dilemma and get me back on the road
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May 2024 by Todd Ivey
Great Customer Service. Best Tire offers
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May 2024 by K&G Productions
10/10 place. Had a coolant issue and their mechanic Jordan discover the problem and took the time to explain everything in detail and answer any questions. The pricing was beyond reasonable, they didn’t even charge us for labor since it was a quick fix. These are definitely trustworthy people. Didn’t push anything unnecessary just to make money. If you live near here, this is the place to go!
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May 2024 by Ann Gardner
Always helpful and completes service in a timely and professional manner.
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May 2024 by Bailee Perry
I live in another city, but I work just up the road from this store. I made an early appointment and dropped my car off on the way to work. I received a call within two hours saying my car was ready and I was able to pick it up at lunch. I drive a lot for work and I feel safe knowing that Firestone is doing the maintenance on my car. I will definitely return. I received better customer service from this store than I have at the Firestone located in the town where I live.
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April 2024 by Devin Hutcheson
They were conveniently open on my only off day, Sunday. So I scheduled an appointment for 11am. However I sat for almost 30 minutes before they even took my truck back despite me having an appointment. Besides that everyone was very friendly and the customer service wasn't lacking. Just need to be more prompt to getting to those who schedule appointments. Got my oil changed and truck serviced and even learned that it was no point to rotate my tires due to the brand wearing quicker than other brands. Good knowledge to have! Would definitely recommend.
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April 2024 by Courtney Lowman
If absolutely no star was possible that is what I would choose. Rude. Rude to ladies, rude to families that have untrusted in them to fix the vehicles that people also,work hard for. It shouldn't take 6 months to a year to get help from what YOUR store messed up. Then when you go above your the bad guy. But guess what if it's sent to an manager one above you. You would probably think they have to work together. So therefore they are rude to you also. Higher please. Do better Firstone. WHAT IF someone had had an bad accident. Would it had been herd then? If it was my babies or your's in that truck with that accident?! Herd then?!! One manager above you isn't gonna cut it. Not sorry.
Response: Bryan, Several have been contacted already. Thanks.
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April 2024 by Thomas M
Anytime I have a tire issue I bring it here. I had new tires put on from a competitor in Huntsville and it’s been slowly leaking for a few weeks. Brought it in to Firestone Jasper and they found a faulty valve core. Not once would they disparage the other company and they got it fixed. Solid professionals and amazing team. Thanks.
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April 2024 by Vaneishia Carpenter
Very thorough and time efficient.
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March 2024 by Kelly Schickel
On the wall is "Fundamental honesty is the keystone to business ", this is a nice statement not true to my experience. I took my car in for an engine light and shaking upon acceleration. I was told it was #3 cylinder and coil and 3 spark plugs. Took home and still did it, took it back and now its cylinder 1, they replace that? They get 1 star bc the mechanic really tried to fix this issue. 4 spark plugs later and a coil the engine light is on and the car still shaking. We were told we'd get a refund and referred to Ford. My senior dad paid 700+dollars for my car bc I am out of state visiting and he wants me to get home safely. Cameron tells my dad he can only refund 330 bc he can not refund the rest bc of labor and the use of the machine that throws codes but they didn't fix anything. I say can't we compromise on this that seems excessive and he says no. I hope whoever reads this realizes that this contradicts their sign and decides to refund my old dad the rest of his money. I took my car to Ford and there was a leaf and debris on the mass flow air sensor. She sent me a picture with 2 of my spark plugs that were broken, they are replacing all the spark plugs but they believe the INITIAL problem was a leaf and dirty mass air flow sensor. Now i have a dead 1 cylinder spark plug so Ford is replacing all the plugs. On my initial test with Firestone my 3 cylinder flagged so a plug and coil were replaced then all the plugs replaced. But those bad parts were put back in my car bc they sent me to Ford. I cant prove Firestone cracked my plugs putting them in however i do believe they did also Ford said my coils were all fine. Take your car to a dealership so you don't waist your time and money. I do know that Firestone lost the future business of my dad, my step mom and myself over 400.00 and false statements on their wall.
Update. We spoke to Todd. My dad and step mom are supposed to get a refund on Monday. I took it from 1 star to 3 bc of the quick response to my experience. If there is a discrepancy in the amount or outcome the review can always be amended again but I think we will be fine. I'd also like to note the mechanic was really nice and I do believe he tried.
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March 2024 by Mark Nichols Posey
I was treated with respect and honesty.
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March 2024 by Nicholas Ojala
I have brought my car here a few times and i have been impressed with the customer service. I bought cooper tires (ordered in advance) and i have been pleased with them. They have gotten me in on short notice and i have also dropped the car off. I have been happy with the repairs/maintenance received. They communicate well with their customers.
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March 2024 by Darnell Ennis
Good experience
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February 2024 by Dana FARLEY
Great customer service!
