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February 2024 by Anil Jacob
Renovations were going
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January 2024 by Courtney Lee
Once I got settled in my room and bed, I noticed something moving out of the corner of my eye. I moved the pillow around and lo and behold multiple bed bugs crawled out from the pillows and sheets. These were visibly seen with the naked eye!!! And no I didn’t stay!
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October 2023 by Randy G
I happened upon this place while I was on the roadI got the last room in the entire hotelIt was kind of a messIt looks like they were working on different sections. The gym is closed the pool was closed, etc..The rooms were kind of stinkyHopefully they will get this place up back in operation soonHilton supposedly says that if anything is wrong and not working, they will give you credit but that is not the caseIf they are working on something that just goes out the window I guessI stay in Hilton all the time, they charge me more on this one because they didn’t have any roomsThey charge me $275 for one night :-)What a rip offI was never offered any credits nor discounts…I never ask for credits, discounts or the likeI am a diamond member, and I have never asked for even an upgrade. I only get them when they offer, which is rare.I do appreciate staying at Hilton’s because they are convenient and I love the Garden Inns because they have food, a gym a poolI’m not blaming the managerThey were absolutely full as I statedBut $275 :-)
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October 2023 by Morry Jackson
Avoid this place. The Holiday Inn is next door and is much nicer.The hotel lacked cleanliness and was in a general state of disrepair. The elevator was completely trashed and hadn’t been cleaned in quite some time. My room was old and beaten down with a leaky shower and dirt stained tiles. The carpet was a dirty crunchy gross combination. It smelled bad in the elevator, in the hallway, and in my room. The walls were paper thin and I could hear my neighbor’s conversation like it was my own. Finally, the fitness center was unclean, smelled bad, and small.I checked out early and moved across the parking lot to the Holiday Inn, which was much cleaner.The one bright spot was that the woman who checked me in was extremely nice.
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October 2023 by MaryAnn Lamboy
My husband and I stayed 1 night at this Hampton Inn and I have to say we have never left any of the Hampton Inn's thinking what happen to this franchise. If this was our first experience we would never be back. I understand they have been doing alot of maientance work,we could see the white dust all in the elevator. Our toilet wouldn't flush, rooms could use a better cleaning.No soap in our room and we went downstairs to use the bathroom and they were out of toilet paper. The breakfast was very good. I normally don't say anything but Jasper Hampton Inn needs to set up there game.Thank you.MLRooms: Out of 10 it would get a 5
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August 2023 by Monique Navarro
4 stars ? only because there were apparent areas that need repair. I saw 1 handyman going around and tons of maids which was great to see a robust busy working facility. It's rare to see so many trying to upkeep a hotel nowadays. The rooms were clean, and comfortable, felt safe, easy parking, good breakfast, and good service. Pleasantly surprised with everything would love to come back.Rooms: Very clean and comfortable. It had a mini fridge, microwave, coffee maker, hairdryer, desk area, lots of towels, makeup remover, shampoo/conditioner, and facial bar.Safety: We arrived at night and felt very safe. We saw couples walking in with pizza, and families going to the pool. The parking area was well-lit and easy access to our room.
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August 2023 by Emily Clayborn
Our stay was generally pleasant, nothing too unusual about the room (1 usb port was not working and the AC control knobs were missing, plus the pool key entry was malfunctioning but these are minor inconveniences in my opinion). However, upon returning home I noticed an additional $250 fee on my credit card. I called the hotel to inquire about this charge and spoke with an associate (Mayah) who informed me that this is generally charged when there is smoking in the room or there are broken object(s) in the room. I found this to be suspect because my family takes great care to leave our rooms in excellent condition because we understand that hotel staff is often overworked and underpaid. We do things like gather all the trash, gather the towels in a central location, and strip the beds as our little way of helping. I explained to the associate that there was no smoking in the room nor was there any damage (that wasn't there prior as mentioned above), and I would like the charge removed. She placed me on hold for several minutes and came back on the line to tell me that her general manager had placed the charge and would not be removing it because she had "evidence." The associate would not elaborate further on what "evidence" this was so I told her I would be disputing the charge with my credit card company. She seemed happy to be rid of me. Absolutely unacceptable.
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August 2023 by Harley Wanderer
Enjoyed my 2 nights here, the two young ladies were very pleasant and polite during check in and Julia went out of her way to accommodate me with a car situation I was experiencing.
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July 2023 by Sharon M.
They say they allow dogs but do not tell people that there is a pet fee until one is at the front desk after driving all day. The fee is $75, a secret, apparently. The hotel was $114 so you can see how exorbitant the pet fee is. This is not in the website.
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June 2023 by Laura Honea (Satisfied Customer)
The staff were friendly and professional.Roomed were clean, quiet, and comfortable.Breakfast was good.I would stay again. I highly recommend this hotel.
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June 2023 by Amanda Dalton
This place is great, I needed a pack and play, and they had it set up upon arrival. The staff was amazing and very polite. Very clean, kid friendly, and awesome showers! If I am ever in the area again, I will be staying here.
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June 2023 by Josh Young
Definitely ready for a upgrade . Nice staff rooms are clean. Need a outside setting area with fireplace.
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June 2023 by Sherry Edlin-Hopper
Very nice hotel! We enjoyed our stay. Clean rooms and friendly service. Easy access to highways.
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June 2023 by Adam Elliott
There's nothing good in this town but this place and a handful of restaurants. This place has super clean rooms and lovely front desk
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June 2023 by Sherri Campbell
The desk staff was very unprofessional. They accused my husband of lying and trying to hide a dog that he told them we had. Then they insisted that we snuck in the side door (the door where the parking is) to "hide" our dog. They then proceeded to continue to talk about my husband after he walked off. When he went back to confront them, they said they were not talking about him although he heard them. To make it worse, I had just gotten out of the hospital and needed to lay down before my husband took our 8lb dog to my son's for the night. They then charged our card TWO $75 fees for a pet we did not have. We had to call corporate and complain on the employees for being extremely rude and unprofessional. Additionally, the shower had mold all over the shower curtain and was not clean. I would not stay at this hotel and deal with Karen or Adrianna at the front desk. They will lie and cheat you out of money. They charged us an additional $150.00 for no reason as we did not have our dog stay with us. We have disputed the charges with our bank for a pet we did not have.
