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January 2024 by Deb Kilgore
Don't buy a used car from them. 6 months after I did it started falling apart. A year has passed and I've spent nearly 2000.00 in repairs. Gen Mgr response was , "It was a used car with a lot of miles". It's a 2012. Had 173000 on it. Got to help from them at all.
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January 2024 by Diana Strickland
The worst customer service experience I've ever had at a dealership! My new vehicle has $4200-5000 in paint and body work issues that needs to be corrected and the the vehicle needs to be repainted. The dealership refuses to refund me, take any ownership of the issues they missed, or take the vehicle back. I have never once asked for a free Pilot or cussed any of your employees out that you have implied in my BBB or Attorney General complaints. The response I got through the Attorney General's office were complete lies fabricated about what happened. I think Mr. Callahan must have dementia. I have left numerous messages while this was going on with the receptionist to ask for you and Tom and my calls were not returned. Your employees signed off on the pre-delivery inspection with these issues. I will be escalating these issues with legal counsel and with Honda management due to the the lack of customer service and lies you keep telling me, the BBB, and the consumer complaint division at the Attorney General's office on what has transpired. You were hung up on once and only YOU because you LIE and cannot handle resolutions in a professional manner. Why would anyone ever purchase a car from you after the ordeal you have put me through? This dealership takes zero accountability if you have issues with your new vehicle. Kevin Callahan, the owner is a liar and will not help or offer any resolution if you have any issues with your vehicle that was purchased there.
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October 2023 by Amy
Purchasing a used car from them has been the best experience I have ever had purchasing a car. I have been looking nationwide (the prices in my state were over $2000 more compared to other states and I didn't have a problem flying to a dealership for the right price)for a used Odyssey for over a year and a half and have almost purchased one but it was "accidently" sold. Steve Addison answered all my questions and sent pictures of anything extra that I wanted to get see (since the dealership was 3 hours away). He wasn't pushy and didn't tell me "used cars are selling very quickly". Very little back and forth on coming to a price we were both happy with and it didn't take hours to get back with me on offers. It took maybe 15 minutes to come to a deal over the phone. Even when we came to pickup the car, there wasn't any heavy sales pressure in the finance office. We will definitely buy from them again.
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August 2023 by blaire marchman
My name is Cindy Loyd. Any more problems with my vehicle I'm coming to Honda of Jasper. Jarrod in service was so friendly and truly cares about good service. Thanks so much!! I will be back for all my servicing needs on my vehicle
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June 2023 by Megan Kelso
My husband and I had an excellent experience with the entire staff of Honda of Jasper. We would especially like to thank our salesman, Jarrad. He was quick to respond, and very thorough. We love our Honda Odyssey. We highly recommend Jarrad!
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May 2023 by Maddison Moore
One of the best car buying experiences I’ve ever had. All the sales associates were incredibly nice and Tommy helped us and was the best!! Overall will definitely be going back for future car purchases!
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May 2023 by Jamie Cagle
I went for an oil change and they were super quick. Friendly people and great service! Will probably purchase my next car here.
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May 2023 by David Hoffman
Excellent service department! They take care of their customers. I purchased my car here and the sales department had a fair price on my new car.
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May 2023 by Magen Fields
Absolutely was 100% happy with how my experience was, went and got a 2023 Honda CR-V and i am loving my carJust want to say thank you for Tyler and mark for helping me get my new car thank y’all so much!
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April 2023 by Anna Simons
I have found that the best way to judge a dealership is not by the sales team, but by the service they provide after you've already bought the car. I was driving cross country and took a large piece of shredded truck tire to the front of my vehicle that ripped up the bottom. I had previously stopped at this dealership to get an oil change and tire rotation, so I stopped by again. The service team in both interactions was better than family...they treat you as a friend. They were quick, extremely helpful, and KIND. I wish I could experience this level of competence and professional courtesy everywhere. On a personal level, I have come to expect that due to my age, gender, and polite personality...mechanics will try and take advantage of the situation. I am beyond impressed with the upfront conversations and open practices here at Honda of Jasper. The pricing was extremely reasonable and the service was same-day. They had to order parts and were able to get them into the shop within 24 hours (one part from Atlanta and the other from Birmingham). I was able to see the damage from the tire on the vehicle, discuss options, and was treated with respect. Michael from the maintenance team was an absolute pleasure to work with and made me feel like part of the family while sharing what he was seeing and teaching me about the vehicle. Jarrod at the service desk is a rock star! He was able to expedite parts and kept me up to date on every step. Less than 24 hours and I was back on the road again. I had the privilege of speaking with Tom in sales and would encourage any friend of mine to seek him out to work with! Thank you all and I look forward to stopping here again!
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April 2023 by Hannah G
So happy with my Accord that I purchased from here! Ray was professional, personable, and understanding. I can’t remember the name of the gentleman that handled my financing, however he really took care of me and got me exactly what I needed. I have been to several dealerships and NONE of them compare to Honda of Jasper. Thank you guys!
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April 2023 by Brandy Cone
Y'all go see my friend Tyler at Honda of Jasper! He will absolutely treat you right and do everything he can to get you in the car of your dreams!! The entire staff is so accommodating and friendly! Best car buying experience of my life!!
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January 2023 by Pele' DaRealist
I bought a car from this place about four months ago. Nice car, good price of course it’s a 2013 jaguar xjl and would give 5 stars because the people are great but this car been having problems since the third week I’ve had it. I just wish they would have told me about the oil leak on the rear main seal.
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January 2023 by Anuj Aryal
Excellent buying experience. This was our second honda purchase from Honda of Jasper. Both times they delivered the car to me and made the buying process so simple. I was able to do most of the communication via email.
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January 2023 by Bobby Mahaffey
Buying a car today is totally different than it use to be. Laid back atmosphere with excellent heat or air while you wait. Clean bathrooms could use a better coffee reupper but it's comfortable for what it is.