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November 2023 by Greg Manasco
We had our unit for several years and have been very pleased with the convenience and security knowing that our items were well protected and a very good staff to work with. I would recommend USA to anyone looking for a storage unit. Loved the climate controlled unit.
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September 2023 by Country Herrst
The worst experience possible. After having a unit for seven months and never being late on payment. I was accused of using different codes to enter the gate and lost all my belongings. Every single person associated with this facility was disrespectful and had horrible attitudes. I wouldn't recommend using this facility. If I could leave negative stars I would
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July 2023 by Holly Brown
The facility is very safe and secure temp controlled units and non temperature controlled units, they're very clean, and they even give you a lock and cooler bag when you rent a unit. The only complaint I had was they didn't have a dolly or hand truck to use when moving in or out
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June 2023 by jay rodgers
Refuse to honor quoted price reserved unit as well as discount provided for military veteran. I had reserved a unit in climate control received a printout from company with confirmation number. When I presented reserved unit print out I was told could not honor it would not honor it and that nothing was available. I had reserved the unit a month in advance. Do not do business with this company if they can't honor their reservations they won't honor your property..
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April 2023 by Jason P.
So to start with I have rented a 10' by 15' unit from this facility for several years. Back when it was Megaplex it was about customer care. Something went wrong with the gate code there was someone always ready to take a call to help. And then USA Storage bought it and this is where the problems began. The price to start was $68 a month for an outside accessible storage space. Great!!! Then USA started jacking up the price without a warning. Then the price went from $68 to $80's then to $100's and finally landed at $116 a month. Then several issues with the codes. Change after change with no call or text even though they had my number. Oh but we sent an email. Since I get about 3 thousand junk emails a week I don't scroll looking for an email from USA telling me about said changes. Since I get home once every 3-5 weeks and always on a Saturday never through the week I usually get blindsided with changes to codes or just the gate Will not open even if code works. And who to call after hours or the weekend? Nobody cause this place has become an unmanned money pit. After several years of dealing with this garbage I decided to take off work and get my mower's and chainsaws out of there. The day I got my stuff out they hit me with another $116 dollar bill on my account. They like to deny you access but they still get their money. Avoid these crooks cause they only care about your money.
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April 2023 by Christopher Evans
Great staff and safe facilities.
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March 2023 by cami nicole
Super nice units. Everyone was very polite. 10/10 recommend!
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February 2023 by Daphnea Doaty
I had my storage unit for 5 years and I went with them because they were the cheapest storage center at the time with climate control. All of my furniture was in good shape when I emptied it last week. It was a little dusty, but I know it would have been all moldy if I didn't have a climate control unit. I would highly recommend getting a climate control unit with USA if you want to protect your belongings.
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November 2022 by Karen S.
I've had storage for approximately 1and1/2yr. The price per month was 117 dollars. They have raised it 2xs since then to approximately 150. Can anyone say greedy. The lady that works there is an excellent employee, very kind and helpful to try to get the price lowered.I won't know until Monday. Thanksfor the help as I am on a fixed income.
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August 2022 by Chad Wilson
""""RENTER BEWARE"""""I Had my storage unit for 4 years with the previous owner, never once did they go up on my monthly fee of a $100.00 per month for a 10x30 unit. About, or a little over a year ago USA Storage brought them out and they went up on my storage $36.00 ($136.00) about 9 months ago. I just got a notice that they are raising it again $77.00 ($177.00)now. That's 2 increases in a year. Beware everyone, they will be raising rates if you do business with them. I can understand a little increase but $77.00 in less than a year is robbery!!!!!! Go else where if you can........I WILL BE!!!!!
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June 2022 by Amber Humphres
The lady in the office is extremely nice and answered all questions I had! The facilities are clean
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April 2022 by Joy Sims
made sure.I knew what kind of damages there insurance would/wouldn’t paid for! She also informed me that I didn’t have to use there insurance! That I was welcome to find or use a different insurance company for property damages or use my own insurance that would cover different kinds of damage. and pay out more for my property. If, I wanted extra or would need more of a payment on my property! I will most definitely recommend this place to others!!!!
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April 2022 by Kristina Decatur
Very nice, clean facility, and Cindel at the office was very kind and helpful.
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April 2022 by Autumn Swindle
Cindel was amazing & so helpful!! Would give more stars if I could!
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January 2022 by Maggie Mitchell
*** Finally able to update this again... The manager called and she's been kind and wanting to help. I wish more could be done and am not sure how nobody knew about the situation when I called in June BUT she's only been in charge since September so she couldn't say. Cindel seems to care about the reputation of the place and was super apologetic. Still really heartbroken and out a lot of money, but I appreciate her.**I can't reply to their comment, so I'm updating here and adding before and after pictures... Nobody has been in touch with me except the reply here saying "it's verified" that someone from their team is already in contact with me. I would love for someone to actually speak with me, please, because I haven't heard a thing.**I saw someone else review recently about the same thing and I realized I’m not alone.I splurged and went for the climate controlled, being told by the previous owner and my own research that it’s much safer. Imagine my surprise and my heartbreak when I found everything COVERED in mold!!! Even puddles of moisture inside cases.I’ve been getting things out and cleaning them as best I can. But so much of it is ruined. Tons of damage, folks.I called and they said there was nothing they could do. “Mold just happens and it’s unpredictable. Hate it happened to you but I can’t help” He thought maybe it was from the summer heat and AC. I initially gave them the benefit of the doubt. But the problem isn’t resolved and it's winter now.Stopped by today and my moisture absorbers were already completely full. Idk where the moisture is coming from but I’m super unhappy with the lack of help and continued issue with this.
