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July 2024 by Emily Kelley
This store does not answer their phone. You get directed to customer service and they try to contact the store and they still don’t answer the phone.
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June 2024 by Darlene Swindle
I've been a Verizon customer for 15 years and will cont to stay with them they have great offers and always find ways to save me money. customer service was great today when I went in to buy the newest phone. I highly recommend VERIZON
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May 2024 by amanda mixon
Chelsea was awesome! So helpful and patient, even with other customers. We’ve been in a few times and each time she goes out of her way to help us!
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May 2024 by Tiffany Alfano
This Verizon Store was a nightmare!! There was only 1 lady working in the whole store. They closed at 8pm, my husband and I arrived at 6:20pm trying to switch from AT&T to Verizon. When we got there she was helping a gentleman get a phone so we decided to wait she said that was no problem at all. That she would be finished with the gentleman shortly and would be happy to help us. So we waited and waited and waited. Then at 8:00pm she let us know that she was the only employee there and she had already worked for 3 hours by herself and she wouldn’t be able to help us at all. She said she couldn’t get in the “vault/safe” to even get us a phone out due to her being the only one in the store. That would have been fine had she told us that in the beginning but to say something after we had been waiting almost 2 hours was ridiculous. That was just one of the disrespectful things this woman done. DO NOT GO TO THIS LOCATION!! INSTEAD: Go to the Sumiton location! They are absolutely AMAZING at the Sumiton location!
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March 2024 by Zachary Nunnally
Excellent service. The two ladies working tonight had excellent customer service. Thank you
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February 2024 by dalton dunn
Honestly had alright experiences until today. My problem im assuming is with verizon itself. Why oh why when i pay with cash the currency we use here in America do i get charged a fee for paying with cash?? Its literally what we use here in America. Im assuming it has something to do with the company being a greedy p.o.s and squeeze every cent we can out of under paid workers. Please stop being such a place of greed and pricing everything 800% of what you paid.
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January 2024 by Lamar Lawrence
Amanda was knowledgeable, thorough and very friendly!This a year ago 5 star service (above). I could only edit.I went in the store today, 12/19/23. The experience was underwhelming at best. The representative said her name was Chelsea.I don't even have the time to itemize all the things she did to ruin my customer experience.I have been a Verizon customer for over a decade, close to 15 years. My experience with her by far has been the worst of all the reps that have assisted me. I'd be glad to talk to the owner more about it.She didn't want to assist me. She never acknowledged me or greeted me with as little as a good morning! She addressed others with courtesy titles but certainly not me.I don't know her but she could possibly use some Diversity, Equity & Inclusion (DEI) training. I am a loyal customer who deserves to be respected and valued like anyone else in the store.Note: This is the longest negative review I've ever written.Posted later at 12:30 pm. The aforementioned rep said it would be $39.99 to help me troubleshoot a feature on my phone.I confirmed with another store location in AL that it's not their store policy
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December 2023 by johnny
She was awesome. She done everything possible to help me
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December 2023 by G Bre'Z
Incident happened 03Nov.23 around 5:30, in which my appointment was at 5pm... but the store was somewhat packed. Chelsea Browning, which I was told is an assistant manager, waited on us. Now, when I say us, I mean me, the person that was with me, and several other customers simultaneously. The problem came about when she forgot her role and proceeded to take it up several notches, snapping, talking about she getting frustrated because we was indecisive about what phones we wanted. Unprofessionalism at it's finest. I had to remind myself that I was a member of PBA, and just remove myself from the situation. I felt so uncomfortable and don't ever want to do business with Victra after that treatment from Chelsea Browning. I am appalled that Verizon would allow their customers to be treated like this. They got my money but all we got was a slap in the face and an exit stage left.
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December 2023 by MarineMike58
Absolutely and completely worthless, the girl at work was either high or just blatantly disrespectful
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November 2023 by Katy Wallace
I would be careful ordering online here! I placed my order for their last IPhone 15 Pro Max at 1:30, came in at 3:30 to be told they were selling it to the man who walked in before me. Even though I had already paid for it two hours prior. Claims she didn’t see my order until I was there and canceled the order after finding out.
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November 2023 by Breanna Austin
Very friendly staff. Made sure I was taken care of and had everything I needed before I left the store.
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November 2023 by Allen Ingle
Young lady took time to explain things for me and got me what I wanted at a fourty percent savings over my old carrier
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November 2023 by Jamie Bush
Fixed my issues in just a few minutes
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November 2023 by Madelyn Boles
The employee HB was great! Stayed late to help me and everything!
