"Scheduled for certain size well in advance. Was told it was available. Received call day prior and was told to pick the trailer up 3 hours earlier than what I had scheduled. Then suddenly they didn't have my size available. They were going to send us to Pell City location but ran into same problem. If I make a reservation and am told something is available then the company should follow through. Ended up using Penske in Pell City with exceptional service!!!"