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February 2020 by Spencer Bolduc
Clean place that took the vehicle in, no problems here!
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September 2019 by chaun deasil
I rented a truck and car trailer from budget in Oklahoma and drove it to Madison Alabama and returned it on the night of the 3 and it's been 10 days already and still haven't received my deposit back as of 10 days later. Spoke with the incompetent customer service agent and was told it would be 5to7 more business days before I received my deposit so that would put it at more than 3 weeks before I see my 150$. I wouldn't send my enemy to budget they are the worst when it comes to paying me my money back. Uhaul is alot more reliable and more professional when it comes to dealing with customers. NEVER USE BUDGET RENTALS FOR TRUCKS OR CARS.
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August 2019 by Nathen Maddox
Added unnecessary charges under false pretenses before claiming that they never said it was required. DO NO DO BUSINESS WITH THESE SCAMMMERS
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July 2019 by Barbara Kilgren
Allen is a great manager Here! Best prices around. They really could use more help at this location with all the customers they have though.
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April 2019 by Yasmany Otano
Call for 30 mins straight no pick up, then they pick up and hang up,horrible center I guess business is booming and they dont need new customers.
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April 2019 by Eric
I rented a 12' moving truck for a week to move across the country -- I had seen the reviews saying the trucks were unsafe, but I unwisely dismissed them as just a few unsatisfied customers, and they were a lot cheaper than U-Haul. The braking was uneven even when I drove it off the lot, but it stopped OK considering it was a moving truck, not a sports car. A friend that helped me load my stuff said that the rest of the truck had better not be in as bad a shape as the taped-up driver's seat. Halfway along on my trip, though, the brakes started making worrisome noises that seemed to be getting worse, and then yesterday when I was stopping at a light there was a loud clunk and the brake pedal suddenly sunk a few inches as I was coming to a stop. From then on there was less noise, but the brake pedal was mushy, so I drove slow and limped to the motel I was staying at for the night, then called their roadside assistance. Sure enough, the mechanic reported that it had a blown brake caliper and was leaking brake fluid. I was stuck in my motel room for more than a day waiting for it to be repaired. Fortunately, I was able to reschedule my reservations for the rest of my trip, and Budget reimbursed me for my added expenses.
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August 2018 by William West
Really short with me on the phone and no help period
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October 2017 by Miss Bookworm
Words cannot express the amount of gratitude I have for the staff at this location. From the manager to the front desk associate my move across country was a breeze. I needed a trailer for my SUV and the manager searched high and low to make sure I had one available before I left for my trip. In addition, by canceling my U-Haul truck reservation and renting a truck with Budget Truck Rental, I saved over $400.00. As a college student working towards her Master's the money I saved was greatly appreciated. The rental truck was spacious and fairly good on gas (it took about $60.00 to fill up). I highly recommend this company and any time I need a rental they will have my business.
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July 2017 by rachelalyce
I was stuck day of without a truck because the budget in Decatur kept my reservation but no longer rented out trucks, Jeff Nix was very helpful with getting us a truck & getting us on the road!