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August 2025 by Alexandra Lee
False advertising on hours. I came by twice, first time in the morning and had a sign said will return at noon, came back at 1:55pm and still no one here to assist me. Called the number and automated system couldn’t direct me either. I’m just trying to sign documents and confirm my residence and have one day off during the week. I’m in medical field and the hours of operation are not able to meet during work day.
Like to add that I’m a new policy holder and called another location and received the assistance. The fact that this person responded by saying I want free services and you never met me, etc, well yeah you never meet me, your office was never open. Never wanted a free service, I am paying customer. I’m not an internet bully, just sounds like someone could not take criticism when they fail on communication. Enjoy the TikTok review.
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September 2024 by Cynthia
I’ve never had any issues with this Agent and I’ve been with them for years. My issue was with Allstate Roadside Assistance services. I contacted them at 12am, my family (with small children) and I had a blow out 3 hours away from home. The ETA for the provider Xtreme Towing (Montgomery, Alabama) keep changing (3 hours) and eventually no one ever showed. They didn’t answer any of my calls. Leaving us stuck on the side of the road for over 4 hours before having to call the police for help.
The emergency roadside assistance representatives all were no help at all. It’s very frustrating to have services that you pay extra for every month, such as roadside and the services are not rendered.
It was by far one of most horrible experiences I’ve ever had to encounter. As a customer, when you think “emergency roadside assistance” you expect such services and unfortunately that was not provided.
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June 2024 by Patricia Ross
Mr. Jordan and his staff are always available to answer any concerns we have when it comes to our Auto and Homeowners Insurance.
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March 2024 by Andrew Smith
Always quick to respond when I need something or have a question.
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February 2024 by renaldo Dowd
Earnest Jordan has been a great agent . He responses quick with any questions I may have and explains everything in great detail. I will definitely continue services through Allstate and Earnest as my agent .
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December 2023 by Ricardo Nazario
Mr. Jordan has insured me since my kids where young children. And now there young men. Always the best #1 he goes the distance to get you the best coverage for you and your family. your in good hands with Allstate. My family is in good hands. Thank you Jordan. For all the covered years on the road and many more to come.
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December 2022 by Jeremy Smith
Over the past 12 years Earnest has been great as our insurance needs changed: bought a house, changed cars, bought new term life policies as our old ones expired, and so forth. Always helpful and more interested in understanding exactly what we needed than in upselling us.Then my wife died earlier this year and Earnest was very patient and helpful as I had to file a claim on her life policy and make changes to homeowners, auto, and my life policies. I would recommend him without reservation to anyone who needs an insurance agent.
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December 2022 by Carl Case
Wanted to add another driver for 2 months so could swap cars with daughter. Agent quickly affirmed that we could do this with permission, but without having to update our policy.
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July 2022 by HOA Clubhouse
Wanted to add another driver for 2 months so could swap cars with daughter. Agent quickly affirmed that we could do this with permission, but without having to update our policy.
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February 2022 by Hunter Simpson
I enjoy dealing with Mr. Earnest JordanHe and his firm/branch has sent me several client’s, he has always went above and beyond to help me.
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November 2021 by s kip
Ok shop fast &friendly.
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December 2020 by Tina White
Got a call back after forgot I had called.
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November 2019 by Courtney Fitchard
I am glad to be a client with Allstate for my commercial insurance. They are courteous, and very professional. You're #1 in my book
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November 2019 by Will Howard
Very helpful. Good staff!
