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December 2023 by Kathryn Gruber
Easy access and reasonable pricing.
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December 2023 by No Ri
Staff is very friendly and helpful. They listen to u and show u the best option for your storage needs
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November 2023 by David Ferguson
This location is a joke. I started off with a 10x20' unit paying a little over $100/mo. Before long, they increased it to ~$180 and I ended up paying $206/mo. They automatically adjust your prices up.. but don't expect them to adjust them back down. I called recently and mentioned that they have the same 10x20' unit listed on their site for $54.50/mo. I asked if they could adjust my rate down to that and I was told, no, that's just for new customers, not for customers that have been with us for as long as you have.. 3 years.Basically, the whole thing is a scam. They lure you in with a low price, and then drastically increase it because they're banking on the idea that people won't be willing to come pack up all their stuff and move it somewhere else, but I did.Also, this location hasn't had a working gate in a LONG time. Which means, especially if you have an inside unit, anyone can walk in, go to the inside and close the door and do.. whatever. We had stuff stolen but it's not worth the fight with them to try and get paid back for it, plus, you'd have to know everything that was stolen and we don't. So, with no working gate, don't expect your stuff to be secured at all.
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August 2023 by Rayna Lynn
It was so easy to rent my unit. Everyone I spoke with was so helpful and kind.
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August 2023 by Regaine Jones
Me and my husband have had storage here for 2 years now it wasn’t a good experience at first but this pass month or two had been amazing it’s always clean and I feel like are stuff is safe thanks to a young lady name Augustine she has amazing customer service experience. And she is what’s brightens up the place if it wasn’t for her being here I think I would’ve moved out. I hope I got her name right . I would recommend to my friends and family.
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July 2023 by Brannon L
This place is not maintained and in HORRIBLE condition! The security gate is left open 24/7. Everything I had stored there was ruined due to severe roof leaks. I have photos of all of my belongings covered in mildew and mold. I also have pictures of the ceiling that is covered in mold and mildew from the leaking roof. They say I have no insurance, which I have proof of on my monthly receipts. All of my belongings are a complete loss and no one will try to help rectify the situation.Update: yesterday 6/29/2023 I sent all requested items to the email address provided by CubeSmart. I haven’t heard back from them. As soon as this gets taken care of, I will post an update to let you know how easy or difficult this situation was made and what hoops I have to jump through to get the insurance reimbursement I am entitled to due to their negligence of proper maintenance.Final update: 7/15/2023I had to go to my receipts from previous storage payments and found the insurance company’s name and search for information due to CubeSmart not having any record of me having insurance. After a long process I have been approved for my maximum insurance coverage and am receiving the settlement. This is the worst storage facility I have ever seen and it was in great shape when I started storage there under a different storage company name a few years ago. Please be cautious if you store with them and check to see if they fixed their security cameras and gate because neither have worked for months!
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July 2023 by B L.
This place is not maintained and in HORRIBLE condition! The security gate is left open 24/7. Everything I had stored there was ruined due to severe roof leaks. I have photos of all of my belongings covered in mildew and mold. I also have pictures of the ceiling that is covered in mold and mildew from the leaking roof. They say I have no insurance, which I have proof of on my monthly receipts. All of my belongings are a complete loss and no one will try to help rectify the situation.Update: CubeSmart I reached back out to you all a week ago and had given all information requested and no one has offered to reach back out with a solution! So if you are not going to do anything don't try to save face value and act as though you care by responding to my reviews!
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June 2023 by Mark K.
My storage unit got broken into and my lovely hood stolen. In the last 2 months due to a non functioning security front gate that has not been working for the last 5 months due to something hitting the office and damaging the wall so the gate would not close. One of these is my lock and the other 2 belongs to other units. I wish I could give it no stars
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April 2023 by Lauren H
This place deserves 0 stars! Gate is ALWAYS open, no security, can’t get a hold of management. My lock was broken and my things were stolen, along with many others who’s locks were cut and we can’t even get a response, call or find management!
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April 2023 by wetNreckless
Would not Recommend. Main gate has been broken for the past six months. Anyone can easily come in and break into a unit if they wanted to.
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April 2023 by Wendy Rucker
Melissa was very kind, helpful and eager to please and get us all the information we needed to complete the process. We were very pleased!
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February 2023 by Renaee McKinney Hamlin
Wonderful service by the manager Kiki (I hope I spelled her name correctly). She is so nice and takes the time to go over everything and answers any questions that you have. Super helpful. Such a better experience than I have had in the past & I have rented several storage units. The unit itself is clean and the entire area is well taken care of and safe. I highly recommend if you are needed a storage unit.
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February 2023 by Timothy Broadenax
Keiara helped me get my account updated and adjusted. She made it look so easy, and she had a pleasant attitude while doing it. She maintains the entire business in a great state of repair. She's a great asset!
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February 2023 by Barney C perez
10 star five stars starting with your Personnel at your location on Nance in Madison she was fabulous took care of me right away with no problems or issue she got me what I needed and it worked out very well thank you I hope this goes a long way once again thank you
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February 2023 by Lettrice
Kierra the manager was amazing ! She went above and beyond to assist me:-)
