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February 2024 by Lloyd
This has to be one of your best Centers! Highly professional throughout the process. They keep you informed at each step and never get too busy to help customers in the store. They were extremely friendly and personable. I noticed they made light talk with everyone in the waiting area. They offered detailed options for my repairs. My only negative comment, and this could be a big one, the check sheet the Tech gave me said ALL my fluid levels were good. But, I know my windshield washer fluid was empty. Made me wonder if they checked any of them at all. Otherwise, I'd still recommend the shop.
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February 2024 by Michelle Mason
They take care of all of my vechicles and I trust them. Good customer service as well. It's convenient for me too book my appointments online.They have competative prices and this is the location I prefer.
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January 2024 by Sonya Hardin (Starr)
Great service friendly associates.Book an appointment today
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January 2024 by Windy Owens
Because they keep my vehicle running good and I like the fact that they work so hard for their customers good job you guys thanks for all you do much love ??❤️
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January 2024 by Anita Maillet
Great service, very friendly, great place to go with your vehicle.
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January 2024 by Mark Kenneth Lambert
Tim had to search for my tires and finally found some after weeks of searching. Got them in and got them on. Great job of continuous help and not giving up.
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January 2024 by Kyle Cooper
Replaced a rear brake caliper and a week later it fell off almost causing a major accident. Called the store to ask them to come pickup the car and make it right and they refused. Buyer - beware!! We are a national accounts customer with Firestone as well which makes it even worse!
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January 2024 by Neal R.
Fixed m vehicle with a fair price and in amazing time. Len and team went above the mark for auto repair. Clean store and nice employees.
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January 2024 by Scott Lewis
I have known Tim (the store Manager) for several years, and have followed him to different stores. He has always been professional and helps with all of my automotive needs. He runs a good store, and has always tried to get knowledgeable employees to work at the store. I have recommended several friends to use this locations services.
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January 2024 by Born Handy (Born Handy)
I've bought several sets of tires here. 10 out of 10, would recommend.
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January 2024 by Ryan
!!!They did not secure the wheel bolt, and I almost lost my family because of the service here!!!I came to this Firestone on 12/13 for oil change and brake inspection, and on 12/24 I heard A LOT of noise from the front wheel on the driver's side. When I drove on highway it felt the car was falling apart.I called them saying there is an urgent need to inspect, and we noticed the problem after their service. However, they just replied they were fully booked.Thank God we found another Firestone (on J. E. BRISCOE WAY) to check our vehicle, and we made it there before the wheel fell off (I was not sure what was the problem exactly but the noise was so much that we felt we could not drive anymore). The technician there inspected the car, and was shocked what this Firestone's technician did to us - he did NOT secure the wheel. The manager commented I could lose my family because of it, because the wheel could just detach when we drive. He helped to call the manager of this Firestone to reflect what happened, and we will see what will happen next.It is astonishing how the technician of this store treated his job. We have a long distance trip coming, and we could have lost our lives because of his job.
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January 2024 by CHRIS ENDERTON
This Firestone Mastercare location has taken care of my family’s vehicles for nearly 10 years. Hundreds of thousands of miles later the team here is our trusted source for tires, schedule maintenance, and repairs. They are very courteous to us and it is clear they value our business.
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January 2024 by Rhonda Pankey
I had an appointment and they got my car in shortly after I arrived. Was finished in a timely fashion.
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January 2024 by Maurice Mccullough
Service was great and very timely.
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September 2023 by Daniel Horton
They did a good timely job getting my tires on, but a technician completely invaded my privacy by going into apps on my Tesla. I wouldn’t expect someone repairing a phone screen to look through my texts and other personal identifiable information as they fixed it, and I don’t think it’s appropriate or professional for someone to do basically the same in this case either.Edit: I responded to a corporate response and after a week, they have not responded back. This appears to be merely a PR move, and not a clear intention for anything else.
