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April 2024 by Ashley Pallotta
I ordered 3 side tables and two coffee tables. No one calls to tell you when anything comes in. After waiting 2.5 months for my final coffee table, we pick it up and I did open the box to ensure it was the right table but I should have examined it more. Once we got home and unpacked it, I saw it was busted beyond repair. I immediately called and the manager who was unwilling to do anything to make it up. He would only order another one and have me again drive an hour round trip to return the broken one and get the new one after 10 additional days. I asked for free delivery for the second time around and he refused. He said he’d have to “do that for everybody” who wasted hours of their time only to receive a broken block of wood. Which only seems fair. We endedup transporting it back up and getting a refund.
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April 2024 by Charlotte stafford
I enjoyed working with Madison today she was very helpful and very knowledgeable on the furniture that I was looking for .I will definitely look forward to working with her again should I need or want more furniture.
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April 2024 by Deniece Moody
Kyle was very helpful. We found the perfect furniture!
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April 2024 by Heather Paige
Jaz was super helpful! Our experience was great. ??
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April 2024 by Muriel Brandt
Very good and fast online service
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April 2024 by Rose Steele
Very helpful in helping to choose the right chairs to match my sofa
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April 2024 by Ralph Weber
Bought a multi place recliner/couch. The sales person was knowledgeable. She didn't hover but allowed us to browse to find the best value for us.I downgraded because the delivery was a little late. It was promised for "two to three weeks". Actually took almost four.Delivery itself was easy and fast.Good product and the delay may not have been their fault.We don't buy enough furniture to fairly evaluate the price. But we were willing to pay it.
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April 2024 by Whitney Parsley
I got what I wanted, quickly and easily! Madison was great and the financing process was quick and painless❣️ Thanks Madison and Furniture Row, @Madison, AL!
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April 2024 by Kathleen
The employees are always kind and professional. Never had a bad experience.
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April 2024 by Orrun Irun
Go to kyle. Great working with him
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April 2024 by David W
Great selection and reasonable delivery time.
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April 2024 by T E
Very helpful! Made purchasing easy!
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April 2024 by Amanda Woodson
Furniture is awesome, we love it, the 2 stars is for the terrible customer service! The sales person wasn’t honest about delivery time. We were supposed to get a call the night before letting us know a 3 hour delivery window so that someone could be home. Instead the driver calls and he’s about 10 mins away from our house. Everyone was at work so we almost weren’t able to get our delivery. The driver said we were 1 or 3 people who also didn’t get a call the day before with a delivery window. People have to work, a 3 hour window would have been nice so that we could’ve insured someone was home. We tipped the drivers very well, it wasn’t their fault Furniture Row didn’t have it together!
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April 2024 by Mindy Bradford
Chad was extremely helpful and answered all of our questions. We found what we’ve been looking for for months now and walked us through all of our options to get the best deal.
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March 2024 by jeff bo boyles
Terry was very helpful. He listened and went straight to what I wanted. Awesome!