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March 2024 by Stephen Pack
Excellent job with my vehicle and finished way early!!
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March 2024 by Barry Sanders
Excellent work and great customer service! Needing to have collision damage repaired is never a 'fun' thing, but JD made the whole process simple and painless. Great work and finished ahead of schedule – thanks again, guys!
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February 2024 by Bart Caswell
Very nice. They vacuumed & washed the car too. It only took a day longer than the estimate to replace an extra part under the damaged area too.
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February 2024 by Greg Hughes
I was not satisfied with the customer service I received. I chose Joe Hudson because of the good customer reviews, however that was not my experience. I received inaccurate and untimely information regarding my vehicle. I never received updates and always had to call for information. My car was ultimately deemed "totaled" and was not told. I was told that "the insurance company handles that", that that's their "policy". That's fine, but I don't believe that's the level of treatment I'd expect from a highly rated company. I should have at least been fore warned that that may have been a possibility. This company needs to examine their policies and procedures and consider that they are servicing their clients means of transportation.
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February 2024 by Bill Cranford
Whoever “J.D.” is should be fired on the spot… I over heard how he was treating a woman who was wanting an insurance related repair estimate, and it was appalling. No one should be talked down to in that manner. Any owner/GM reading this needs to be more discerning of allowing an employee like that to interact with customers.
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January 2024 by Thuan Khong
Great work and very informative thru out the repair process. No surprise!
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December 2023 by Sami Kern
They took longer than estimated on my car repairs and then refused to make it right. I had to pay out of pocket for the extra days on the rental car when it was their fault and they should have covered it.
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September 2023 by Evans Mcbride
I have never had to make an appointment to get an estimate. This doesn't set right with me. I will reserve judgment.
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July 2023 by Ronda Woods
Held the car for 2 weeks longer than they said and came up with stupid excuses to why it wasn’t ready. Do not recommend to anyone
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January 2023 by Nancy W.
I got my car back and the body work was great; however, my fan did not work and my check engine light was on. When I called about bringing it back in yesterday (1/3/23) the person I spoke to was not very friendly and I was informed that the soonest I could bring it in is next week. Obviously, with the check engine light on (and my car had neither of these issues before the repair), I cannot drive it and I need it for work. It would have been nice to be able to get it in as soon as possible, have the two issues checked out (maybe as simple as reconnecting something or a fuse), so I can drive it since it is my only vehicle. I have used Joe Hudson (location in Huntsville) before and had a great experience. This time not so much. In addition, the only way I knew my car was ready on 12/20/22 was because the rental company called me to tell me my rental car was due back that day. I had heard nothing from you all. I then called JH and was told that my car would indeed be ready that day and to not come to get it until I received a phone call. By 3:30, I had not heard anything so I called and it was ready so I had to rush to return the rental car and get my car all before 5PM. Just a very frustrating experience over all. Now I am paying a mechanic to "fix" the issues that my car came back with after the repair because I cannot wait for a week and half to get it looked at by JH.
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November 2022 by M L.
Our car sat at Joe Hudson Collision on Madison Blvd. for over a month without having any work done. We waited weeks for parts to arrive and then for staff to recover from the flu before eventually being told half the work was completed and it would be one more week for it to be ready. On the day we expected to hear the car was ready for pick up we got a call from the manager that NOTHING was ever done to the car and they were towing it to another facility! Now we have to start over with a different place. Unless you like being lied to, don't care if your car sits untouched at the shop for weeks, and have the patience of Job, I'd look elsewhere.
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October 2022 by Chris G.
My car had accident damage on the passenger's side. We dropped the car off and were told it would be ready a week from Friday. It was actually ready Wednesday. When I picked it up the people were very friendly and the car looked great. I would recommend Joe Hudson in Madison, AL to anyone.
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July 2022 by J. W.
The management staff was very polite and helpful. Some body shops kind of keep things secret, not this one! They're understanding, I do similar work myself so I know how stressful dealing with insurance is... and they kind of put me at ease reassuring me that my car will be well taken care of and private stuff in it will be left alone!
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July 2022 by Holly Bowers
Great customer service! They kept in touch with me regarding repair times and expected completion. I had an issue a few weeks after getting my vehicle back and they got me in right away to fix it.
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July 2022 by Steve Milburn
Excellent customer service. High quality automotive bodywork repairs.They go out of their way to provide customer satisfaction.
