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February 2024 by Kayla Mason
I love coming here but I wish the smaller items (burp rags, frames, etc) were more organized. The clothes are pretty good quality, some a little pricey to be used. Turning clothes in for store credit is a hassle!
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February 2024 by Maya Chantal
Great selection of of clothes and toys and everything is reasonably prices. Will definitely be going here from now on. I also sold a few of my baby items that I no longer use and got more cash than I expected. I am very pleased with this place and I definitely recommend to give them a chance
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February 2024 by Eric B
Have been a huge fan of this chain for years, but not this Madison location. They don’t have much inventory for selection and in terms of selling, although short on inventory they’ve only taken roughly 10-15% of what we’ve brought in, which was good quality. Just surprised with this location as we’ve had great luck in the past over 3 states and about a dozen locations we’ve been to in the past.
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January 2024 by L Adams
The workers cleaned diligently to get the store organized and sort out incoming items and price them. It is true that several weeks ago they were immensely busy but still worked very hard to get things together. They do have quite a selection and I have purchased things for my older child as well as for nieces, nephew, and associates from there. Everything appears to be good quality and I would shop here again.
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January 2024 by Shelby
Took 4 hours to sort one box, and employees are rude. Last once upon a child I went to in memphis got 4 boxes done In an hour
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November 2023 by T p
I used to love shopping here but now the clothes are overpriced and disorganized. $12 for a used shirt when I can get a new outfit for that price.
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October 2023 by Y M
The store selection is okay but a little crowded. Customer service is 3 out of 5. Selling items is mediocre, they will offer bottomless prices but it’s expected in some manner. Overall, looking to save on items for children in the economy today it’s a place to go but not sell your items unless you have an abundance to put in the betting zone.
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October 2023 by Cecilia Jourden
Extremely disorganized between clothes and shoes. Very backed up on new products. Some of the employees don't understand how infant sizes work. Only plus I found is that the employees despite some of their knowledge are nice.
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October 2023 by Emilie Robertson
I will never use Once Upon A Child again to sell or buy clothes. I dropped items off to sell …. Told it was going to be done within the next day or two …. They Never told me it was “an estimate” on when the items would be finished or I would not have dropped them off before vacation …..Then 3 days later or MORE than 3 days the items were done while we were out of town…. All I asked is if they would be held until we got back …. The girl was rude …. Y’all do NOT know how to conduct business …. And I will NEVER use y’all again.
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August 2023 by Lachelle Nelms
This store is very prejudiced against black people! I shop here frequently and I’ve seen multiple white people people have totes of clothes and boxes and they accept them! But today they informed me I could only have one box or one tote of clothing and small toys! The lady said I can bring unlimited big item things! I dropped my items off around 11 ish am today! The lady informed me to check my text message and make sure I submit my information for. receipt! As soon as I get to the car I submit my information! I kept checking the screen for an update no update was giving! It’s 2:20 pm I called them after the fact of calling them all morning and the phone just goes to vm! They finally answered they phone I asked for an update I told them the I was heading back to my city because I don’t live here and was checking on my update! They couldn’t find my order! Then I described my items then all of a sudden they placed me on hold got back on the phone and said I didn’t check in because I didn’t complete the information on my phone! I said no I completed it as soon as I got in the car! So then they said it will be several days for your order to be looked at! I told them don’t worry I’ll come get my items! As I’m driving to the location I received a call and they said is this ms Nelms we would like to purchase some of your items! We would like your costumes! Now all of a sudden they looked at my items and want to buy the costumes but had my items all day and at first told me I would have to wait for days they are crazy! I will never spend a dime in that store again! As I went to pick up my items I told them that they are prejudice against black people! I’ve only seen one black person working in this store and I’m sure that’s just a reason to claim they are not being racist! Zero stars if I could
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August 2023 by Lillie Hahnemann
From the buying side, many of the items are still in good condition and my daughter and I had fun trying on different shoes the other day.From the selling perspective, some of the policies are unclear and the employees do not seem to be all on the same page about which ones to enforce at any given time. Sometimes it comes down to the weather forecast for that day, which in and of itself is unpredictable!Three stars.
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August 2023 by Sherlyn Springs
A great resource for parents in the community to both buy and sell gently used clothing and baby items. The times I've brought a box of baby items to sell, they have finished sorting through the items by the end of the day and I've received a cash payout on returning. The process is simple and efficient. The clothing that they choose to sell at their store is in great shape and priced fairly. Once Upon a Child has been a great way to save and make money for me!
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August 2023 by william conner
Great deals on kids clothes! Good name brand clothes at great prices. This is the place to shop if you have a young one under 6.
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June 2023 by Crystal Brown
Nice store... went in to consign some items. I sold 17 items and got about $46 cash, so you do the math.... less than $3/piece. I was not expecting a lot, but I thought my Matilda Jane items would get more than $3. Quick money... just not your best option for selling clothing.
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June 2023 by Jessica Paquin
I found the staff unfriendly and prices were not great for second hand items. I my items were turned away because they showed signs of wear my understanding is they only accept items that are in excellent condition. I do feel like they could be a bit nicer about it. I won’t be back but if you like overpriced second hand stuff with unfriendly staff this place is totally for you and you should check it out.
