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April 2024 by matthew mead
Not happy with company transparency/ employee training. Don’t give the checkout your phone number unless you already have a website account. Otherwise, your phone number is just on a corporate contact list that’s sold to solicitors and you accrue no points. Employees don’t seem to be able to speak on how a customer can access past points from transactions previously made under “your account” with your number without the website account being made first. I asked about receipts from “my account” based on number for the past years transactions so I could submit receipts in the web and receive points. I could only get a 30 day history.
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April 2024 by Chuck Dryer
I personally will not shop here again. I liked it at first, I go in and there is clearance stickers on everything I was like wow prices are great! Little did I know you have to match every number on the stickers to every product bc just a different number meant it wasn't on clearance at all. So I got items that said they were on clearance but I paid full price.
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April 2024 by Lynda Johnson
Staff is good, lots of stuff for your pets needs.Unfortunately we have to buy large crickets for our pet, they're dead in 3 days.Company their getting it from is possibly the problem.They arrive and sit in boxes. Just expensive to invest in bugs that don't have a long life span!
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March 2024 by Jonathan Spann
First time stopping in but it definitely won't be the last. However, I may leave my berner at home next time because he wanted everything!
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February 2024 by Rose Bunger
No complaints other than some inconsistency with the grooming department hours but that may have been fixed.
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November 2023 by Karen R.
The woman who groomed my dog shaved my dog's hair almost to the skin, which lacerated the skin quite a bit.
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November 2023 by Oriana Rosales
This is my favorite place to buy everything for my dog! They have great quality brands and everyone is super nice and helpful
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November 2023 by Colin Trapani
I go hear for all my pet needs, every thing from cats and dogs to supplies for my praying mantis! always friendly staff and just as friendly customers.
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October 2023 by Ian Kouf
Hands down the nicest staff. I could literally just talk to the dog groomers all day about podcasts. Everyone seems super excited about baby cats and Vulture. It doesn't seem like "people just doing their jobs", it's like everyone wants to be there, and that makes me want to be there. World's dopest energy, great staff, good selection, a very weird cockatiel, and overall a joy. It's my cat-stuff place now. Also, directly in front of PJ's, who makes Starbucks seem like an five year old tried to make fancy coffee but kinda gave up half way through. As a new dumpster kitten dad, I can't be sleepy. Gotta stay on my toes. Coffee is a staple ???
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October 2023 by Amy Ramsdell
Very friendly, well stocked, and clean. Prices are competitive with even big-box stores. Give them a try for your fur babies (and your wallet!)
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August 2023 by Janeczka Oates
This pet store provides a 5-star, exemplary service experience to their customers. Ryan, Tess and Rachel were so nice to me. They went above and beyond to help me built my aquarium. These ladies were friendly to me every time that I made a visit to purchase more items for my aquarium. In fact, I have never received this type of one-on-one service from employees at any other pet store that I have visited. They really care and provide their customers with the utmost respect and service. I will definitely shop there again. I am sure that it will be very soon. Thanks ladies! ?
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August 2023 by Christina Bott-Lamb
I love love ❤️ shopping here. Online ordering and pick up is quick and simple.The staff, especially Rachel, are super helpful, kind, caring and respectful.I always feel respected and well cared for.Rachel is especially kind and takes the time to listen to anything I'm sharing with her.The whole TRAM is amazing and I especially appreciate when they carry my heavy bags of dog food to my car.Highly recommended that you shop here!!
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August 2023 by Connie Bingham
The staff at the Madison AL location is wonderful. I am always asked if I need assistance. I am in the store a few times a week for routine products and have never been disappointed. I am always greeted and assisted with anything I need. I highly recommend this store for all of your pet needs.
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July 2023 by PD G.
Pet supplies located on wall Triana next to Kroger has a good selection of dog pet items. Sometimes I find some item's expensive, so I go to Costco and purchase dog supplies in bulk. Pet supplies has many items that I can not locate else whereAug 7, 2023Add a comment, their customer Service is outstanding, Emily Is so helpful. I signed up for their Emails almost without knowing about it. They are extremely helpful. (I do not know about cat products but I can attest that they have a wealth of dog products to chose from)
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July 2023 by Jimmie Parvin
Whatever you need for whatever pretty that you have; they have everything you need. Both friendly and professional. Clean and week organized store.
