Planet Fitness provides a welcoming space for members to build strength in a Judgement Free Zone®. Staff are nice and friendly, and the gym is always clean and well maintained. Management is great. The front desk clerks are helpful and customer service is awesome. Members enjoy a busy atmosphere, but some note that people spend 15 to 20 minutes on one machine while using their phone. Security concerns are raised, with suggestions for entry security, a code, or a scanner bar and an employee over the door. Reduced hours are a reason some cancel. Overall, members appreciate the clean facilities, friendly employees, and friendly environment at the Madison Alabama location.
