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January 2024 by Snow Bunny
I don’t know why people like this Auto Repair shop. Personally I would never recommend anyone bring your vehicles there. He kept my vehicle for over 2 months. Before I had to keep calling him to know the status on my car. He finally told me he replaced all that was wrong. After paying a bill of $650. Back in May. I just had to take my vehicle to another Auto Repair service. To be told the parts “Thornton” said he replaced were not. Now I have to spend money for something I got ripped off from this place. DO NOT USE THIS SERVICE! I will be contacting the BBB regarding this.
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December 2023 by Snow B.
THIS REVIEW IS FOR:THORNTON AUTO REPAIR THEY ARE THE SAME BUSINESS!DO NO USE THIS BUSINESS FOR ANY REASON!!I would NOT recommend this Auto Repair shop to anyone. I took my vehicle to them earlier this year. They kept my car for months. After having to contact them week after week. The owner finally said he knew what the problem was. After another week he said he ordered the part. But they sent him the wrong part. (I have read other customer reviews that stated the same thing). Finally he said he replied the parts. When I went to pick it up. There was no change. It still didn't work. He wanted to keep it. Said he would get it running. Funny thing is. I told him I was taking it to another shop. He got it running the very next day. I would never recommend anyone to use Thornton Auto Repair. This happened earlier this year. I got my car back in May. This weekend my car broke down. The shop I took it to is replacing the same part Thornton said they replaced. DO NOT TAKE YOU VEHICLE HERE! YOU WILL GET RIPPED OFF! DO NOT RECOMMEND! STAY AWAY HE IS A SCAM ARTIST!!
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November 2023 by T R.
Terrible service. Driver dispatched through Allstate roadside. Did not inform me of extra $50 charge until after he unlocked my car. I was not informed of extra fee because my phone was locked in the car. He said that Allstate told him I knew. He would not let me go to the ATM and threatened to tow my car. He treated me like i was some kind of criminal trying to scam someone when I simply just did not know there was an extra fee. I filed complaint with Allstate. Do not use this company.
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September 2023 by James Bunch
They stole my suv its been reported stolen and he claims he auctioned it off no call no nothing I have a lawyer and friends on the police force you and that triock going too jail
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September 2023 by Savana Branford
Great work and affordable prices. My fiancé and I take both our vehicles here.
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July 2023 by Jeanne Moore
Outstanding job, very pleasant and professional.
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March 2023 by Gregory C
If you want to join a class action law suit against this company please contact me. This is not the place to get your vehicle fixed. He took close to $4000 from me and didn’t fix my vehicle. If you want to join in a law suit with more unhappy people, this is it. He has pending leans on him already. We would be going to get this place closed down for good. Please report all of your dealings with him and film everything you do at his shop or just don’t go there at all. Anyone that has dealt with him before, please contact me. This is a horrible place to go. Don’t waste your time or money at Henry Thornton Auto and Sales. I have video of everything you will need to show you how bad this place is. If you have any problems call in and report it as soon as possible. This place is a rip off.
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January 2023 by Shanita Sanders
Fo not take your vehicle to this place! This guy is a scam artist!!! I paid for my transmission to get repaired and it’s still broken today!! Then i asked about the warranty that he’s provided and he runs!!! I’m taking him to court!
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January 2023 by Holly Lewis
The best mechanic in town by miles and miles. Honest, fast and efficient.
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November 2022 by Amanda Thomas
I would put 0 stars if I could. Do not come here. The girl at the front desk is rude and the mechanics seem incompetent. I came here to have my door lock actuator replaced. They said they ordered the correct part, but the wrong part was sent. They waited all day to tell me this while I thought my car was getting fixed. I had to go out of town the next day, so I told them not to order the part as I was a little put off by that and would not be returning. I paid the $45 diagnostic fee and told them not to order the part. The front desk girl literally got mad at me for deciding to not come back and gave me a lot of attitude. She must have told something to the mechanic, because he did not put the wires back properly in my door. I also noticed a couple of minor dents above the door that he worked on that I’m pretty sure were not there prior to my visit here. Luckily, my husband was able to find the part online and was able to fix this which saved us over $300. Please take your time and money elsewhere.
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August 2022 by Mariah Faith
These guys were awful. I took my vehicle in for a brake job a little while back and told them to fix my screeching brakes. I didn’t specify front or back, just to fix the sound so they did the front brakes. It was still making the sound, and come to find out the back brakes also needed to be worked on which they neglected to mention ? but the WORST PART is I was very adamant that I needed my transmission fluid checked and they swore they checked it, however they clearly didn’t because it was a whole 2 quarts low and now my transmission is done for. There’s no leak, it’s just been low since a new radiator was put in before I bought this vehicle, right before bringing it to Thornton. So I know for a fact they didn’t check it. Had they of actually checked it a few months back, I wouldn’t be out a vehicle right now. They were all rather rude as well, including the lady who answers the phone and the main guy himself. Just use Phoenix motors if you want a trustworthy, reliable mechanic!
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February 2022 by michael chapman
He is a crook” STAY AWAY”. He will rip you off!
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February 2022 by Dennis Dunn
Great service as usual, mechanics are good at diagnosing and fixing the problem.
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January 2022 by Angela Mastin
Great crew... Front desk.. Bonnie was great... Friendly and professional.. They repaired another mechanics work... And the cost was great... The shop floor was really clean.. Very satisfied beyond... Happy.
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January 2022 by Chris Lockhart
The absolute worst experience ever! Service was beyond poor, the engine wasn't replaced properly and the shop is now refusing to do the job they were paid to do! ???Service: Engine repair
