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November 2023 by Jasson Hidalgo
I don’t like posting reviews but if this happened to me it could happen to you too. Facts, I took my vehicle to get tire rotation. They pull my vehicle in the garage, they lifted the car in the air. The technician walked around the vehicle. Later, he walked around the shop looking for something like for 37 minutes. After that, a second technician came in; he checked the alignment and printed a report. I watch them for the entire 67 minutes. The first technician put the car down and parked it outside. The manager at the front called my name and said, “your car is ready! Today we did tire rotation and an alignment”. I asked him, “are you guys doing rotations without removing the tires now? I watched your guys during the entire time and they did not rotate the tires.” His response was” I can be here and in the shop watching what they are doing. He continue saying, Next time do it like my grandpa did mark the tires so you can check if they removed it or not”. I did not say anything else and left. People, please keep and eye on your car, mark it, ask them for the parts they are removing. Don’t trust them; verify that the work was done. This is the second time I catch them doing something incorrectly and inappropriate. I am never going back.
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October 2023 by Roger Breece
First time experience and was very positive. Went in to get one tire on my son's Xterra and I told them the left front tire needed replacing but it was the right front. They happily got the tires switched and didn't squawk over my confusion.Also, even though we just bought ONE tire, that's still good enough for lifetime rotate and balance tires. ???
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October 2023 by Andrea Young
Brett and the team here are knowledgeable, professional and accommodating. I bring all 3 of my vehicles here for all diffrent types of repair and service. Highly recommend!
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September 2023 by Patrick Posey
Great place and efficient crew. Can't say enough about Todd's crew. Oil change and tire rotation appointment at 10 and had me home before 11. Great deals here and will always have my business.
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September 2023 by Gin G.
This review is just regarding the tires and issues I've have with the tires that I bought there and with their servicing of them. I had my tires rotated by them for the first time a couple of months ago, and then my car started bouncing around the speed of 65-75. I know the problem is due to tire issues. I had them rebalance the tires, but the shaking didn't go away. I went to my car maker serving department, and they road forced my tires and said the one I was suspecting causing the problem was a bad tire and out of round. I returned to this store and they insisted there was nothing wrong with the tire, but did rebalanced them. The car still shook between the speed mentioned, but not quite as bad. After numerous efforts to correct the problem and going back numerous times to both this store and my car shop, I finally went to the other Tire Discounter in town. My car is not shaking like it had, but it still doesn't feel right, and I'm thinking the bad tire which this company refuses to replace, may be pulling outward. I'm keeping an eye on their tires and I'm fed up with all the trouble I've had because of them refusing to properly correct this problem with their tires. I'm worried that that tire is still bad and because I can't trust them, I will never buy tires from them again, and honestly, I was reluctant to buy tires from them to begin with. If I had gotten my tires from my usual store, I never would have had this problem to begin with, and if I had ever had a problem with them, my usual store wouldn't have given me the run around that this company has been giving me.
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September 2023 by Fred Arce
I was impressed, first time there, had appointment to fix slow leak. Found the problem and repaired the tire, plus they recommended a tire rotation at no extra charge.
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August 2023 by Eugene Jung
Always have a great experience with this location. Staff is informative and thorough. They are always busy but never rush you. Service is unmatched. I started coming here because I stopped last year with low tire pressure and they got my squared away, no questions asked. I thought they handled that request so professionally that I would come back. Purchased tires on my last truck, sold it. Needed tires on my new truck and didn't think twice about where to go!
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August 2023 by K Ramsey
I truly appreciate the services of the staff at Tire Discounters on Wal Triana. I was having a battery issue with my vehicle this morning and my car would not start. I called and spoke with Todd, the manager. He assured me that they would take care of myself and my situation, and they did. I had my vehicle towed in and Todd graciously received it directly into the bay. My battery was replaced and my car was up and running in no time; under an hour for sure. And when I made mention to both Todd and his co-worker at the desk (whose name escapes me at the moment) that the tow truck driver had visualized a nail in my tire), Todd made an appointment for me to come back later that afternoon to have that issue taken care of since they were occupied at the time with helping other customers. When I came back later, the other gentleman at the desk kindly informed me of the situation with my tire. He graciously worked alongside me to find two replacement tires. The job was done in a timely and proficient manner. I appreciated all that Todd and his staff did today to help me. They saved the day!! I have used them in the past as well and I have never been disappointed. I give them a perfect 100% for stellar, kindly, and competent service!! Thank you so much again and again!!
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August 2023 by Greg Hazelwood
Todd, Brett, and the tech got me in, took care of my issue, and back out the door in no time. Great guys and the tech working on my tires was very thorough and went beyond to help me out. I’ll be back!
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August 2023 by Jamey Richeson
They get the job done but customer service needs work. My first experience with this place was just “meh”. I went in to get new tires, which have been great. However the supervisor/manager was pretty tough to deal with. He somehow has a way with making you feel pretty “less than”. Some things that may improve this could be working on tone or cadence when delivering any kind of feedback or instruction as well as leaving the “huffs and puffs” out of sentences. Also the announcing to mechanics that “this guy is wanting to bring in a bucket of parts” isn’t appropriate. Especially when the materials that were going to be brought in were still in packages. If you prefer for customers to not bring in previously purchased parts that are brand new a simple “we prefer to use or own” is fine.Fast forward to today. I noticed my tire pressure light was on so I called beforehand and was told that they could check my tires for anything that could cause a leak. I was told I could come “anytime” so I went on my lunch. I again approached the front desk where the same supervisor/manager was and was told to pull into the garage. The mechanic was fantastic. She let me know if any of the tires were extraordinarily low she would point me to which one. She seemed to find the culprit but said she didn’t know if she could fit me on the schedule she would have to talk to her boss. So I went in and asked if I could get the tire looked at to see if there was something in it and was met with “huffs, puffs, and an eye roll” and “well if you can leave it here we could get it finished by 6.”I don’t care to leave my car there nor did I expect to be squeezed into a busy schedule but I do expect to be treated to decent customer service. Needless to say another location is a better fit.Thank you to the mechanics there, wonderful job, 5 stars. Front desk a solid 1.
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July 2023 by Kenneth McKnight
Quite simply amazing customer service after another location (a competitor) basically told us to kick rocks after having a scheduled appointment. With barely any notice, we needed tires replaced for a trip. Todd jumped through quite a few hoops to get us into the door, even worked through some inventory issues and got us in earlier than expected.
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July 2023 by Benjamin Kamp
This shop cross threaded one of my lugs. Went to take off the front tires to change the tie rods a few months after getting new tires. Now I have another job to do.That’s what I get for going with the “discount” place. 0/5 would not recommend.
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June 2023 by Carolyn Fittipaldi
Excellent service. Will buy my next set of tires there. And they do more than tires.
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June 2023 by Cynthia Ohnmacht
Very friendly, knowledgeable, and honest people working at this location. I will be recommending them to everyone I know! You can trust that they will do a good job on your vehicle.
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June 2023 by Dave Hall
Best place to have your vehicle worked on. Talk to Todd. Highly recommend for service! Bought 4 all terrain tires for my truck. They found I needed a new wheel bearing as well. Glad they found it. They will do a good job on your vehicle.
