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February 2024 by Elizabeth Donley
Free vacuum, but no cleaner or rags. Vacuums are only on one side of the car so you have to pull the vacuum through to get the driver/ passenger side. Super duck car wash is better.
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February 2024 by Phillip Birkholz
I used to go to this car wash before Wash N' Roll took over. It was a pretty good experience and I never had any issues. I got a coupon in the mail for a free car wash, so I decided to try it out. As soon as I pulled up, an attendant walked up, took my coupon, and hid it behind the machine as he talked to me. He tried to sell me on the monthly wash, which I declined. I said I just wanted to use the coupon for the Free (one time) Wash. He said that it wouldn't work and that only his barcodes would work for the monthly wash (would charge me $0.01 today and then start charging monthly). I asked how I would cancel if I decided to do that, and he said "you tell me" (red flag). I said that I don't want a monthly wash and asked for the coupon back. I tried to use it while he was still hovering over me and telling me that it won't work. Sure enough, the machine said that it was invalid. I backed out and left to use another car wash with better customer service and amenities.Other reviewers mentioned having issues with credit card charges that they didn't authorize. I'm so glad I left and didn't have to deal with with this company's nonsense. Stay away.
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January 2024 by Armondo Neal
Cancel my subscription and still got charge. Tried calling the number and even email but no response.
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January 2024 by Tony Evans
Staff is great. Wash is awesome. Vacuum s need some work.
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November 2023 by Diane Harrison
This place is a scam! They charged my credit card without my permission. When I called they said I had signed a brochure (which I don't remember doing.) When I asked them to scan what I had signed & email it to me they said it would take a while to locate it. Long story short, they never sent it. We called Discover & they said they would credit our account (which was 5 months) & start an investigation. This company's rating on BBB IS AN "F"!!
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November 2023 by Daniel Andrejczyk
Not what this place used to be. Tried to scam me into a recurring charge and I heard my car jump the drive track and bump into something during the wash.
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August 2023 by SLM Martin
Great service and I love the way the employees take their time to apply soap on my car in the right place with the stick-brush to ensure a clean and spotless carwash every time.
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July 2023 by misty lou
Went to get the bronze wash just to knock the dirt off my car and vacuum it. The guy working the payment machine was so rude. He kept trying to get me to pay for the monthly recurring thing. I told him 3 times, no thank you, just want the cheap wash. Then he said in a very snarky attitude that I wouldn’t even let him finish his sentences. The girl standing with him was just giggling. I knew what I wanted and didn’t need any extras. They try to MAKE you sign up for the monthly thing. I’ll never go back. Rudest employee’s ever!
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June 2023 by Jc
Got the platinum plus wash in Fayetteville TN, Athens location would not honor. Pushed me through with a basic wash and told me their technology wasn't compatible with the Fayetteville location. I've contacted via email requesting to cancel my contract and can't get anyone on the phone at the number on the website or the actual locations. Cannot cancel the service. I'll have to go by to cancel. Stay away from this company! Their trying to get you caught in a subscription you cannot cancel. WashNRoll does not honor same service (vehicle tag reader vs scannable sticker) at all locations.
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June 2023 by Ashley Calixto
Not worth it. First, the sign says free month. Not true unless you have a "coupon". Wash was nothing exciting. The vacuum is not on both sides of the vehicle. Mat cleaner doesn't work, doesn't even turn on. I wanted to use them for convenience but I will be going back to previous car wash after this month is over ( unfortunately signed up for the unlimited wash).
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June 2023 by Louis Drabkin
I will never go to this establishment again. I was ripped off for $39.95 by these people who signed me up for a recurring charge. I brought it to their attention, but they refused to refund my money.
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May 2023 by Thomas Deliberis
So a lot of praise for the customer service. If you appreciate customer service getting snippy at you because you wont upgrade to their subscription plan then this is the Car Wash for you. Jared(#3931) will need to manage his behavior.
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April 2023 by danny mason
I got the free car wash card in thr mail so I went to give them a shot to see if I would cancel my other membership and use wash and roll. The attendant sprayed the front of my vehicle and used the brush. The blowers to dry the vehicle seemed very powerful as it blew my windshield wipers up and damn near off the vehicle. When I came out, my vehicle was still very wet with drops all over even though it just went through an F5 tornado. Windshield was still covered in bugs even though, like I said, the attendant sprayed and used the brush.Once out, I decided to use the vacuum. They do not reach very far so I had to back out and go to the other side so I could vacuum the otherside if my car. I couldn't reach the back at all.All in all, I will not be using this carwash again.
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April 2023 by Ashley Walker
Jared Ackland was very helpful, professional, and prompt! I highly recommend Wash N Roll because of his great customer service! Will definitely be returning:)Services: Auto detailing
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April 2023 by Elliott Adams
Used to work here, lol. It was great, for the most part.
